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Lockaway Storage - Shaenfield

8223 W Loop 1604 N, San Antonio, TX 78254

Office Hours Now Closed
  • MON - FRI9:30am - 6pm
  • SAT, SUN8am - 4:30pm
Gate Hours Now Open
  • Daily6am - 10pm

Closed for lunch from M-F 2-230pm and Sat & Sun 1-1:30 pm

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Storage Customer Reviews

Website Reviews

Lloyd Mays

3 months ago
Nice & Friendly!

Ryan Blair

3 months ago
The staff and storage facility is a huge upgrade from a year ago.They get things done and professional.

Larry O'Neil JR

4 months ago
Macie was and always have been very professional and has always answered any questions that I have had concerning my units since the beginning of my contract. Staff here is always pleasant and always knowledgeable and willing to assist.

Larry O'Neil JR

4 months ago
Peter has always been professional with assisting me with my UHAUL concerns, and also any other question that I have a reference to my leased units here at Lockaway Storage. Staff is pleasant and always knowledgeable and willing to assist

Christian Burrola

4 months ago
Sandy, Macie, and Michelle were all very nice and helpful. They helped me find exactly what I was looking for. I would highly recommend this facility.

Elma H. Molina

5 months ago
Macie; was a very excellent employee very helpful need more employees like that great customer svcs.

Christina Kranz

5 months ago
Got a van to help move bookcases and a desk. Very clean vehicle and office. Personnel were friendly and super helpful. Will use in the future for any other moves!

Clint Kijowski

6 months ago
Awesome service! I had a bad day due to a vehicle break in at my residence. My keys were damaged by the thief. The staff was very helpfull removing the old lock and installing a new one on my unit.

Doyle Smith

6 months ago
Michelle did an outstanding job of informing me of everything I needed to know.

Raquel C

6 months ago
The employees here were a wonderful help on a stressful move!

Jose R.

6 months ago
Great Service!

Curtis Reed

6 months ago
The very first day i walked in lockaway storage the spirit hit me and my friend whom was taking me around to different places walked in great personality and very friendly. I believe that God had his hands on us. We connected quickly, Thank You Lord for divine intervention.

Reggie S.

7 months ago
Great customer service, happy with the convenience of the locations. Thanks

Reginald E.

7 months ago
Very good people, excellent customer service. Always willing to help at all times. Love you guys Thanks!!!!

Saphire M.

7 months ago
Walked in, nice office and clean, peter took care of my wife and I right away. Very convenient, friendly and great prices! Defiantly worth 5 stars, I would recommend to my clients, friends and family!

Brian N.

8 months ago
Thank you for helping me out while relocating for my job. This facility was very clean and the staff very friendly and professional! I needed a place to store my vehicle while relocating for my job and has no issues while it was parked there. The price was on point too! I would definitely recommend this place!!

John Rodriguez

8 months ago
Great staff always ready to help. Thank you Macie for all your help

Wayman A Walker

8 months ago
Michelle was terrific! She was very courteous , and attentive to my needs. She provided me an awesome customer experience in a very positive way.

Caleb A

9 months ago
y friendly staff and nicelycaleb.ayres@gmail.com maintained units.

Aliyah Pettyjohn

9 months ago
Michelle was awesome. She took the time to explain the lease and answer all of my questions. Thank you!!

Steven Mackall

10 months ago
Everyone in the office was very professional and extremely helpful. Job Well Done! Thank you! :)

Denise Overton

10 months ago
We have a business that uses storage units in different Texas cities. We have appreciated the Lockaway staff and the ease of doing business with them. The unit has been simple to work out of and to pay online each month. I would recommend this facility and would use Lockaway storage units in other locations in the future.


1 year ago
Michelle was an excellent and very professional employee whom helped me during my rental. She showed me the storage I will be renting and made me feel very comfortable with the place.

Brian Chessman

1 year ago
Excellent staff! Knowledgeable, friendly, and efficient. Will recommend to network. Glad they had several U-Haul's to choose from.

Van A Zimsmeyer

1 year ago
It had always been a pleasure working with the staff here at Lockaway Storage

Ashley Sandoval

1 year ago
Jordan was very helpful in helping me get into a unit quickly and with a great deal. I appreciate the help!

Stephanie Agular

1 year ago
The staff here has been fabulous! I had to push my date further do to Hurricane Harvey and these guys made my accommodations stress free. Thanks

Christy Bell

1 year ago
They were very helpful and didn't oversell me.

Justin Hunt

1 year ago
Great customer service. Marc and Macie stopped their personal break to assist us. They made our day so much easier.

Rocio Garcia

1 year ago
The staff are so nice!! They really helped me when I really need it. Thank you spook much!!????

Jennifer Stiegler

1 year ago
They answered the phone every time. Very friendly and efficient! I received a call back with a confirmation of my equipment rental within a few hours. I was very satisfied with the service I received. I highly recommend this location.

Stanley Hubbard

1 year ago
We needed to have our lock cut. Marc and Macie were so friendly and helpful. Good customer service is so welcome and such a pleasure. Thanks!

Larry Maldonado

1 year ago
Great Storage place. Staff very helpful, friendly and professional. Looking for long term stay.

Alex Ceatre

1 year ago
Marc has made our storage experience extremely pleasant and easy. We had all of our questions answered. We would highly recommend this storage to anyone we know.

Josie Bates

1 year ago
Marc is always professional, very honest, reliable, courteous, and very informative. He goes out of his way to help!

Rene Gamez

1 year ago
All of the employees are very nice. Marc always has an answer for our questions or finds a solution. He helped us with trash when we were cleaning our storage. Things seem to be much better with the new management.

Jordan Buchanan

1 year ago
Great service. Really turned place around since they took over the facility. Great customer service. Would recommend to anyone.

Chris Martinez

1 year ago
Very clean and attentive to our needs. Always very helpful.

Kevin Spotbery

1 year ago
Great and friendly staff. Kept me informed about RV parking status.


1 year ago
Great Service! Marc explained everything well and made renting the UHaul easy! Great service and very friendly!

Daniel Rocha

1 year ago
GREAT customer service. They were very helpful when picking up our Uhaul truck as well.

Daniel Siluk

1 year ago
Knowledgeable staff and very friendly.

Sonea Vela

1 year ago
Service was amazing, staff was friendly and accommodating!


1 year ago
Marc Gaudet did an awesome job with customer service. Site had issues with UHaul software update. Marc remained optimistic, walked through the issue and executed great service. Definitely come back to this site for moving needs.

Tasha Miller

1 year ago
They went out of their way to help me get the things I needed.It was much appreciated. Thank you!

Jodette Williams

1 year ago
Marc, Macie, and Jordan (Lockaway Storage). The whole staff is warm, knowledge and helpful in answering my questions. They never missed a beat. This is the attitude that every company should strive for. Keep up the good work guys!

Leta Gonzales

1 year ago
I like doing everything online and everyone was nice and welcoming!

Terrie Brooks

1 year ago
I appreciated the friendly people managing. Location is very convenient for my needs.

Richard Perez

1 year ago
Great place and staff! We will be back again.

Misty Chavez

1 year ago
Perfect service, I walked in and walked right out! Quick service!

Josh Bellows

1 year ago
Easy to get truck and extremely friendly staff. We will use again in the future!


1 year ago
Marc and his staff are so welcoming and awesome to work with. I had special requests and they didn't stop until I was satisfied. Marc searched his data base to find me a unit for a great price at another location, who does that? Thank you all!!

Daniel Simpson

1 year ago
Excellent staff. Super friendly. i'm definitely going to recommend this place in the future. Marc and Macie are great!

Daniel Simpson

1 year ago
Excellent staff. Super friendly. I'm definitely going to recommend this place in the future. Marc and Macie are Great!

Magdalena Mireles

1 year ago
He was so awesome!! Great personality!! Thank you Marc for everything!

Jerry Hernandez

1 year ago
Making my payment is always easy! The service is always there when I need it. Never late or labored.

Diane Prather

1 year ago
Marc was very courteous! He asked me about my day and was very cheerful.

Dion Benton

1 year ago
Great service! We received a phone call and they had fast and great service.

Raymond Sanchez

1 year ago
Service was excellent! We were scheduled for a different drop off location, but were allowed to drop off at this location.

Jan M. Holland

1 year ago
The service is excellent! The staff is super helpful. I have rented a U-Haul here before and am always happy with the service. Marc is exceptionally thorough and friendly.

Albert Guzman

1 year ago
The office area looks much more organized. With the previous ownership the office was always a mess and cluttered. Marc was great at helping me with a spider issue I had. He even came out in the rain to correct the challenge! Thanks again!

C Southworth

1 year ago
Just signed up to rent some spots for our trailers. Mark and his team were very friendly and helpful, showing us the lots and explaining the upgrades that were going to take place. Appreciate the time and patience to work through the process and meet our families needs.


1 year ago
Mark and Jordan were very respectful and helpful when I came in to pay my unit and they answered my questions that I had. Overall they were great!

Stacy & Richard M.

1 year ago
Mark went out of his way to help us find a spot for our extra large RV trailer. He took a lot of time and was extremely helpful, which really made us feel great about Lockaway. He also spoke very highly of the company and their core values. He's a great ambassador for the company - -and we signed a lease on the spot.

Shane Cassin

1 year ago
Very helpful and courteous staff. Very helpful with all needs.

Ron Guthrie

1 year ago
Units are clean, Bathrooms are better than last year. Office is much improved over when Uhaul had facility last year. Size of units for a landscaper like me are a dream. Marc and Macie are always helpful at getting things done. Make sure light-bulbs are replaced. Needed another unit when moving and they found a perfect solution!

Denise Guerrero

1 year ago
Marc's customer service was more than helpful.I enjoyed being able to have all I needed done in a very short time!

Diana Dennis

1 year ago
Marc was so willing to help us. He went above and beyond by accommodating our unit, a portable container, and a space for our RV!

Maria Salazar

1 year ago
The staff is excellent and I would recommend this facility. I love the candy!

Bruce Tieman

1 year ago
I have moved to the other side of town, but the service, amenities, and staff can't be beat!!!

Annette Chaffin

1 year ago
The staff is excellent and friendly and its a always a pleasure doing business here. They deserve a promotion. Awesome Job!

Fred Bailon

1 year ago
Marc and Macie were very helpful in helping our non-profit move our items from one unit to another. They went out of their way to accomodate us. Thei customer service is by far an A+!

William Pena

1 year ago
I had a very good experience. Your employees are truly professionals. Thanks agin. Will be back!

Ruben Garcia

1 year ago
Excellent customer service and helpful to make a new transition.

M. Okane

1 year ago
Went beyond duty to ensure he could meet the needs of a current renter wanting to rent another space. Great service!

James Dowell

1 year ago
Macie and Marc are customer service experts...They make it happen...

kimberly Wensel

1 year ago
Extremely Satisfied with service from Marc and Macie they went out of their way to help with our needs

Colleen Wensel

1 year ago
Marc & Macie are both extremely helpful and friendly

Joseph Martinez

1 year ago
The new management of the property is excellent! Super friendly staff that care and have been very helpful and accommodating when helping move me.

Mike Vanderhogh

1 year ago
Very friendly staff! Military friendly storage. Highly reccommended!

Candeisha Watson

1 year ago
We have delt with Lockaway Storage years. They are very accomadating and I am very happy with their service!

Andrew Galindo

1 year ago
New staff is great to work with, very personable and friendly!

Gilbert Lopez

1 year ago
Very close to my home and cost perfect. Thanks for everything.

2 years ago
Mark and marci were very helpful. I will be very happy here storing

Erica Morgan

2 years ago
Excellent customer service - above and beyond to help make a customer feel valued. Very helpful and more than willing to make reasonable accommodations to make a customer feel at ease!

Ron Purcell

2 years ago
I needed help fixing my Bobcat. The staff came by and i asked for their assistance. They helped me complete the difficult and frustrating task, but were friendly and courteous the whole time.

Maria Salzar

2 years ago
I think they are very helpful. I could have gotten one closer, but I like the service!

Joanne Short

10 months ago
Ashley is a very helpful and was awesome with helping solve out reservation issue with UHAUL.

George Richmond

1 year ago
I used the U-Haul facility "dealer #32246" twice in one week. Marc, Jordan, and Macie were wonderful. Knew their stuff, friendly, and truly wanted to help. I will come back as need demands.
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Nick Hudkins

1 year ago
I want to thank Mark, for coming in after hours to help me get in to a storage. Mark went over and beyond to come out and help me. when I really needed it! I know who to recommend when some one is looking for a storage. Thank you mark for your service!

Fred B.

1 year ago
Macie and Mark were superb in helping me move my items from one unit to another. They went out of their way to make sure I was completely satisfied. Thank you, guys!

mark guerrero

1 year ago
Marc was very helpful, I had a great customer service experience with him and he went above and beyond to help us with all of our needs.

Michael J

1 year ago
Marc Is great ! Excellent customer service ! The best part is having an onsite manager . Should the need arise I can always count on Marc and Maci

Sadie Helou

1 year ago
Marc Rocks! Super helpful in all aspects. Def use them.


1 year ago
Outstanding customer service. Friendly, personable, and attentive staff. I needed short term storage in between moving from an apartment to a new house, and they won my business. Facility is clean and secure. I would definitely recommend Lockaway Storage.

Deandre Curtiss

1 year ago
Marc was offered tremendous customer service! He provided me with everything I needed as far as my rental was considered in addition to being a great conversationalist. You don't get much better than this location.

Kevin McGhiey

1 year ago
Mark is great. This company works with you. Very curteous and knowledgeable. Thanks again.

Luis Martinez

1 year ago
Mark and Macie have excellent customer service. They explained everything professionally. They answered all questions. If you need a place to store your things go here!!! 5stars all the way


1 year ago
I am a professional landscaper. This facility has come along way in a few months. Marc and Macey have been professional, friendly and always have an answer. I went to talk to them about an issue on the property from the previous day. Before I had to they already had it cleaned up. They have a secure facility probably because they actually are seen out on the property and not stuck behind the desk like the previous manager who cared less if the place burnt down, your stuff got stolen or some one piled their trash in the middle of an isle. Bathroom was a major upgrade. I wouldn't have sent my enemies in there before. Best of all they never seem to have a bad day.


1 year ago
Mark the Facility Manager & Macie are super cool & great to work with. The property is very safe as well.

Tony Cuciti

1 year ago
Very enthusiastic and customer service-oriented. Marc and Macie went out of their way to find me the right space at the right rate.

mike Last

1 year ago
Marc and Macie are always cheerful and helpful when I go into the office for a question/issue. MILITARY FRIENDLY. They pro-rated my last month (even though my contract said they didn't need to) due to a last minute PCS move. Highly recommended. Thanks again!

eric efinit

1 year ago
I called Mark to price units and a moving truck and because of my unique situation spanning several days, he recommended and facilitated contact with a sister site that had cheaper rates based on occupancy. Talk about going above and beyond to make sure a prospective client was happy. Thanks, Mark!

Madison Hernandez

1 year ago

Julio Rodriguez

1 year ago
Attendant superb service and friendly. Recommend

megan bartalos

1 year ago
Mark was so helpful. I booked a uhual and needed to reschedule it - twice! He didn't get frustrated and went above and beyond to help with our move. Thank you!

Lakendrick Fisher

1 year ago
Absolutely superb customer service! Staff was extremely friendly, very helpful, and accommodating with helping me with all of my moving needs. I wholeheartedly recommend this location for anyone looking to move in the near future locally and over the road.

Mike Petit Homme

1 year ago
This place is amazing!! Mark and Jordan were amazing. They took their time to help and explain everything. I'd definitely recommend this place to friends and family.

Kimberly Leonard

1 year ago
These guys are awesome. I called to see if they had a certain type of box I've been looking for to pack our wall hangings for a cross country. They dug around to found some! They were nice enough to put them on hold for me. Very helpful and friendly crew here would definitely come back if I need more packing materials!

J F Williams

1 year ago
The BEST Simply, the BEST! I am new to Texas, but what a wonderful, sincere group of people! There is nothing like Southern Hospitality! Marc, Macie & Jordan represent Lockaway Storage well. Keep up the great job guys!

Jennifer Torres

1 year ago
What wonderful customer service. Very friendly and helpful. Marc went above and beyond to provide assistance. I will definitely be back!!

Mike Casbygd

1 year ago
Marc Gaudet is awesome! He was straight forward and honest. He found me the best storage unit for the price. If you need storage you need to talk to Mark!!!!!

Billy Craft

1 year ago
Mark and Jordan were fantastic. We were having a really rough day moving, and getting everything situated, and they did everything they could to get us into a U-Haul truck as soon as possible. They even called other dealers to help find what we needed. We ended up getting our truck from them directly, and not only were they extremely patient and helpful, but they were flexible and understanding when we had to drop our truck off a little past our due time. I would definitely use them again, and recommend them to anyone who needs U-Haul or storage facilities.

Fernando Vasquez

1 year ago
Amazing customer service!!! Marc and Jordan really helped me out even after hours. Marc was able to process my payment and made my weekend just a little more worry free. Thanks so much and great customer service. Keep up the amazing work!!

Richard Meyer

1 year ago
Both on the phone and in person Marc was a friendly and helpful professional, who went above and beyond to help us find a spot for our very large RV (with us being new RV drivers, we needed a spot that was easy in - easy out). He spoke highly of the company, and with employees like Marc, I can see why they have such a great reputation! We signed a contract on the spot, solving our RV storage challenge with ease -- thanks for eliminating our stress, Marc! You're a true asset to your company. I'd also add that the company has a good entrance on a huge property, in which they're adding new spots in the near future. Worth checking into them for your storage needs!

justin noriega

1 year ago
Macie is great! Got me an excellent deal in a time & money crunch. Mark and Jordan were very polite and courteous and made the process fast and easy! Thanks Lockaway!

Hensi Jo

1 year ago
Reasonably priced, very helpful and clear about the details of renting a U-Haul truck and storage unit. Dropped off the truck overnight. Got the receipt from U-Haul rental check-in early the next morning. Very pleased with their service. Would definitely recommend to anyone in need of a U-Haul truck or storage unit.

Mort A

1 year ago
This is the only place to go!! Amazing customer service!!! Thanks so much! Great customer service and all your help Marc and Macie! Keep up the amazing work!! You all are the best!!!

Theresa Kruze

1 year ago
Great place! Dropped off a uhaul and they made it so easy! Even though they didn't have room for my uhaul, They took the keys and said they would take care of everything and I would get an email confirmation. The place was clean and we were greeted with a smile. So nice since we were stressed. The man said, our motto is 'stress free at Lock Away Storage'. Wow, it was so stress free. Thanks guys!!!

David Valderrama

1 year ago
Moving is always difficult and stressful as hell! We rented a u-haul from another location and we were ready to drop off, well we hit a few location PRIOR to Marc and Lockaway, we kept getting the run around that they were full occupancy on the vehicles and we couldn't drop off. Marc was extremely busy but while he was full occupancy as well he allowed us to drop off with him saying "let's just make your day easier!" HE WAS FRIENDLY, HELPFUL, SMILING all while doing what he called a U-Haul shuffle showing others the rates and facility! THANK YOU MARC! You made our weekend a little easier and that mean the world to us!!

Alisson Martinez

1 year ago
super friendly and amazing service!! marc has an amazing attitude and is very willing to help!they have great prices and are more flexible with prices than any other storage company. very safe and convenient.

David Pinckney

11 months ago
Michelle and Macie were great and lots of help! I highly recommend this facility!

Olivia Trevino

10 months ago
Jordan & Michelle are awesome! Very helpful and kind. Highly recommended

Maya High

10 months ago
This has been one of my best moving experiences using this location! I was greeted by all employees as soon as I walked in and Marci took great care of me! I actually made a reservation at another location but because they had the truck ready to reserve I ended choosing to use this location instead! All staff was very friendly and made my uhaul experience great highly recommend this location for all your moving needs!!!

Noble Ozment

9 months ago
Have had a storage unit at this location for several years. Great place awesome employees. I recommend this place for sure!!

Ivan Oliver

8 months ago
I have had nothing but a great experience with this Lockaway location. From day one, they always took the time to understand my business needs and have been very accomodating. They are willing to do whatever it takes to ensure customers are satisfied!

Karina Esparza

8 months ago
We are so happy with the amazing service, they understand our needs and help us to find the best option for us and our business. I truly recommend this Storage.

Umbriel T'Atha

7 months ago
Great facility. Everyone there is very helpful. They took time to listen to me and find out what I really needed. The place is huge with a size for anything you may need to store. Really glad I went here because they made suggestions for solutions that I'd never even thought of. Place gets busy on the weekends but who doesn't?

Gwynn Hunter

7 months ago
Great place, great service & very reliable! Peter was wonderful to work with! I rented a cargo van twice in one week and every detail went smooth as glass!! I highly recommend this place!

Curious George

6 months ago
Helped me with everything I needed, a truck and storage! Michelle and Peter were awesome! Thank you - Joe

Tabitha Cantu

6 months ago
Office staff very friendly and accommodating. Actually had a few laughs just talking to the office staff while working on the paperwork and transactions

Rob Hyde

4 months ago
Thank you Macie for all of your hard work in finding me a U-HAUL for a great price! Friendly staff and a clean property, definitely will be back!

Julie Abney

2 months ago
Michelle and Macie are phenomenal! I started out at another uhaul dealership, I waited in line forever( I had my movers waiting for me at home)when they finally got to my reservation they didnt even have the equipment I asked for!!! UGHHH I left and drove to the next uhaul and ended up at Lockaway Storage, the ladies helped me instantly, I left forgetting about the terrible experience I had earlier! Thank you Michelle and Macie for making my day! Will definitely come back!

Alyssa Kaylor

4 months ago
I have been a customer with Lock Away for over a year and while Ive never had any problems. Today, my key broke while unlocking the storage yet. Which was my first experience dealing with their team. They were able to assist me with breaking the lock and replacing it but not without a $25 fee!!!! Which in my opinion is just absurd! Considering they were the ones who sold me the lock in the first place.

Melissa Schroeder

4 months ago
This is my first time using lock away and I'm not impressed at all. To begin with they open at 6 am. Great we were here at 4:30 am after a 2 and half hour drive with a 26ft u haul truck. We decided to sleep and wait til 6 am ,but a man came out and let us in . Premature excitement we finally get to our storage unit and it's not ready it has a pad lock on it. Currently I've been sitting here for three hours and was told we had to wait til 9:30. Meanwhile I have cranky kids and four dogs and it's starting to get hot! Oh and everyone is sleep deprived and the people that made the 2 and half hour drive to help us unload it had to leave because it was getting late . I scheduled this last week and paid for it this is unacceptable! Why is there a damn pad lock on my unit?
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Patrick G.

3 years ago
The guys that work here are friendly and willing to go out of there way too help. Will make sure to tell my friends about this place.

Saul L.

1 year ago
A love this place I been here almost 5 years and will continue to be here customer service is perfect

Leeann B.

3 months ago
Clean, safe, and a great value.

Lincoln R.

1 month ago
Moved from California to Texas and was the only storage company that was willing to work with me I called about 30 places including all the big name storage...

Brooks H.

4 years ago
Horrid! I had an appointment to pick up a truck at 9:00 am. It is 9:43 and I'm still waiting. There are several other people in front of me waiting as well....

Jim V.

6 years ago
Watch out for your credit card. My card was renewed recently and 1st American required me to fill out a new information form. This contained all my...
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Storage Facility Amenities25 Amenities

  • 12' & 14' Tall Doors
  • 24 Hour Cameras
  • Boxes & Supplies
  • Bright LED Lights
  • Business Center
  • Climate Control
  • Commercial Storage
  • Delivery Acceptance
  • Drive-up Access
  • EZ Access
  • EZ Drive In
  • EZ Drive Thru
  • Enclosed RV Storage
  • Exterior LED Lighting
  • Extra Tall Ceilings
  • Gated Entry
  • Interior Hallway
  • Online Bill Pay
  • Online Rental
  • Pull Thru Units
  • RV, Car, Boat
  • Rental by Phone
  • Roll Up Doors
  • Solar Panels
  • Truck Rental

Storage in San Antonio, TX

Lockaway Storage Shaenfield is conveniently located at 8223 W Loop 1604 N, which makes us accessible to anyone in the San Antonio metro. Our prime northwestern San Antonio location makes us convenient not only for businesses and residents of San Antonio, but also for residents of Helotes, Leon Valley, and Grey Forest. Whether you are planning to store your belongings long term or just need temporary extra space during a move, Lockaway Storage Shaenfield has all the amenities you need for a hassle-free storage experience.

Security is our utmost concern at Lockaway Storage Shaenfield. Our fenced and gated facility is monitored by security cameras 24 hours per day. However, fantastic security isn’t the only reason to rent a unit with us! We provide a lot of extra amenities to make storage stress-free, like drive-up access so you don’t have to carry cumbersome items all over the property to get them to your unit.

In addition, we have packaging materials available for purchase at our facility, so you can get everything you need to prepare for storing your items right here! Whether you’re looking for a climate controlled unit or simply want self storage that is convenient to your location, Lockaway Storage Shaenfield has a solution for you!

Lockaway Storage Charity Partner: City of San Antonio Animal Care Services Department

At Lockaway Storage, we care a great deal for our pets. These furry members of our family bring us so much love and joy.

Macie and Marc with donations.

Macie and Marc collected a number of donations for the City of San Antonio Animal Care Services Department.

We know that every now and then, those in our community experience hard times and may not be able to care for their pets. This is why Lockaway Storage is proud to partner with the City of San Antonio Animal Care Services Department.

On May 11, Marc and Macie from Lockaway Storage – Shaenfield donated a number of toys, food and supplies the the ACS. These donations will be used to provide food for underprivileged animals, spay and neuter procedures and other pet related initiatives.

Macie saved her dog Jax from being put down in 2014, so this charity partner is particularly dear to her heart. Stop by the facility to see how you can help Lockaway Storage help the San Antonio ACS or visit this page to see how you can help.

Happy 1-Year Anniversary to Michelle Jackson

Here at Lockaway Storage, we know our success is due to our wonderful team. The care they give our renters is unparalleled and we want to highlight their milestones along the way. Below is an interview with San Antonio team member Michelle Jackson, who is celebrating her 1-year anniversary with Lockaway Storage this week.

Michelle is the property manager at Lockaway Storage – Shaenfield.

Lockaway Storage - Shaenfield

The front office at Lockaway Storage – Shaenfield, as seen from the front gate.

Peter: Congratulations on your 1-year anniversary with Lockaway Storage. How did you get involved with the company?

Michelle: About a year ago I had just moved here to San Antonio from Casper, Wyoming, so I went on Indeed and after that Ashley called me.

Peter: Pretty simple.

Michelle: Yep.

Peter: What were some of the things that brought you down to San Antonio?

Michelle: I followed family who got sick of the snow and wind and Wyoming. They wanted a change and I followed.

Peter: Oh, yeah. I bet the weather is a lot different between San Antonio and Wyoming.

Michelle: Yeah.

Peter: How have you liked it so far? How have you liked San Antonio, now that you’ve been here for a year?

Michelle: I’m still trying to get used to it. It’s very big, but I like it. It’s alright.

Peter: Cool, cool. After a year in self storage, you’ve probably met some interesting people or had some interesting experiences. Do you have any moments that stand out from the past year?

Michelle: I think one of my favorites was right after I had gotten here. I had met a tenant in the office who was waiting for his wife and we got to talking and he was telling me about everything that he was going through. He had lost a job that he had been on for something like 17 years. With losing that job, it meant losing their house and everything. So when he tells me about this, he starts crying, so I start crying, because I hate to see a grown man cry, and he asked if we could pray together and we just prayed and he left and about a month later I received a card that had a gift card and a note for me that said, “I know this is not much, but it is a thank you for being kind to me.”

Peter: Wow, dang. I was not expecting that. With self storage, it’s such a personal thing, because you are caring for people’s belongings.

Michelle: Right.

Boat and RV Parking at Lockaway Storage - Shaenfield

The large parking spaces at Lockaway Storage – Shaenfield are perfect for boat and RV storage.

Peter: Is the self storage property management job everything you thought it would be when you first started?

Michelle: Yeah, yeah. I actually came from hospitality when I left Wyoming. With storage and hotels, a lot is different, but a lot is the same and, so, this was what I was kind of used to anyways. It’s just that instead of renting a hotel room, I am renting a self storage unit.

Peter: Very, very similar. I can see how those two jobs have some overlapping experiences and skill sets for sure. Do you feel like you have learned anything new and what’s it like to work with Lockaway Storage?

Michelle: I like it. I’ve realized that a lot of people are going through a really tough time and a lot of the times they really just need someone to talk to or for someone to listen when they’re renting their unit. A lot of times, our renters are going through rough times in their personal lives.

Climate Controlled Storage at Lockaway Storage - Shaenfield

Climate Control is a popular choice for storing delicate items in the Texas heat.

Peter: For sure. Well, you’re not always at the facility. Do you have any hobbies outside of work that you’d like people to know about?

Michelle: Haha, yeah. My hobbies are my four children. My boys are playing football for the Junior Bears in San Antonio, so that takes a lot of my time that I am not at work.

Peter: Holy cow! I can only imagine. So you’re always running around to different sports practices and school functions?

Michelle: Yeah, yes sir.

Peter: Nice, nice. Do you have any favorite things to do in San Antonio?

Michelle: The River Walk honestly. I’ve been there plenty of times, but for our family the River Walk is the go to whenever our family from Wyoming comes to visit. That’s where we always go is the River Walk.

Peter: That makes sense. Do you have any go-to restaurants on the River Walk?

Michelle: I don’t think it’s considered the River Walk, but it is downtown. It’s called the Texas De Brazil.

Lockaway Storage - Shaenfield Front Office

The inside of the front office of Lockaway Storage – Shaenfield, where you can find Michelle hard at work!

Peter: Interesting. What kind of food is that?

Michelle: Steak and chicken and all of that. The first time I went there, they said there was no menu, a salad bar and then there’s potatoes. There’s a cup holder looking thing and you keep it on red, but when you’re ready for meat, flip it over to green. When I flipped it over to green, there were these guys who came by with different meats: steaks, chickens, whatever on this little stick thing and they’ll tell you what it is and ask you if you want to try it. They’ll cut a piece off and put it on your plate. It’s really cool.

Peter: Oh, wow. That is something I have never experienced. That’s wild!

Michelle: It’s too much food, but it’s fun, haha.

Peter: At the end of these, I like to ask if there is someone at the company who you’d like to shoutout. Maybe someone who has helped you in the past. Is there anyone on the team you’d like to give a shout out to?

Michelle: Yes. I will say I want to give a shoutout to Andrew over at Loop 410. He helps me out a lot. I come from hospitality, so I have always had my maintenance man and all of that to take care of me and I don’t exactly have that here. Andrew has taught me a lot about cutting locks and what I like to call the more manlier things, haha. And then Misty and Jason both. I have worked under both of them and they have both been just fantastic. Whenever I need help, I call them and they are there.

Happy 1-Year Anniversary to Macie Duncan

Here at Lockaway Storage, we know our success is due to our wonderful team. The care they give our renters is unparalleled and we want to highlight their milestones along the way. Below is an interview with San Antonio team member Macie Duncan, who is celebrating her 1-year anniversary with Lockaway Storage this week.

Macie is an Assistant Manager at Lockaway Storage – Shaenfield.

Macie Duncan at Lockaway Storage - Shaenfield

Macie Duncan standing outside of the front office for Lockaway Storage – Shaenfield.

Peter: Macie! Thank you so much for taking time out of your busy day to speak with me. Is this your one-year anniversary with Lockaway Storage?

Macie: Yep, tomorrow is one year.

Peter: Nice, nice. That is awesome. How did you get involved with Lockaway?

Macie: It was actually a total accident. I wasn’t too happy with my last job, so I was just looking for something and I noticed right outside my apartment complex there was a brand new storage facility open and I thought it would be so cool if I could just walk to work, so I went to Indeed and applied to the storage company not thinking about it, because there are a million different storage companies. Then Ashley called me and I got to talking with her and I thought it wouldn’t hurt, so I went to the interview. Then I got hired. I took the job, because I was so desperate to get out of my old job and I instantly loved it. Actually during my second week with Lockaway, I got a call about my dream job of being a wedding planner and I turned it down, because I actually love storage so much, I had to turn it down.

Peter: Whoa! That’s pretty huge. What do you like about storage so much?

Macie: Every day is different. You’re not sitting at your desk bored. If you want to go outside, you can clean. If you want to stay inside, you can do paperwork inside. There are also a lot of people. You get to talk to a lot of different people.You get to hear a lot of their stories. I just like it. It’s an at-your-own-pace kind of job.

Peter: For sure. I know that Lockaway gives you guys a lot of independence, but also a lot of support, so it sounds like a nice place to work.

Macie: Oh yeah, definitely. I couldn’t see myself at any other storage company.

Peter: After a year, you probably have some good stories. Do you have any moments from the past year that were memorable?

Macie: Yeah, definitely had a few, especially working at my location. My number one actually happened to me last week.

Lockaway Storage Shaenfield Huge Storage Units

Lockaway Storage – Shaenfield offers commercially-sized storage units, perfect for many types of small businesses.

Peter: Really?

Macie: Yeah, I had a gentleman call me last week looking for a storage unit. I told him what we had and he said he would be right there. He comes in and tells me the story while I’m showing him the unit about how his house was accidentally sold out from under him. I can’t remember the exact details, but his lawyer was supposed to file something to take his house off the auction and didn’t, so his house got sold at auction. He was supposed to have until the first to get his stuff out and this is on the 30th. When he got home from work, all of his stuff was out on the driveway. The people who bought the house took it upon themselves to move his stuff out. A lot of his stuff got damaged. They scratched up his refrigerator. They broke his microwave. They put his bed without a cover or anything in the wet grass. He was really sad, but grateful at the time. You could tell he had gone through a lot of rough stuff. He had an apartment, but it wasn’t going to be ready for another fifteen days, so he’s putting all of his stuff in storage. He came in and I helped him out as best I could. I told him I was there for him and he sat with me for about an hour and told me about his life. I think he just really needed to talk, so at the end of it he asks if I would step outside with him and he gave me a hug and told me that I was his angel and that even though this was the worst part of his life right now that I just made his day. He’s going to go home knowing he’s not nothing. So that made me feel really cool. Just because I sat there and listened to him. That made me feel really grateful to have talked with him.   

Peter: That is a really awesome story. And that just happened last week?

Macie: Yeah, it was last week. Actually. I’ve had a lot of stories like that, but his stuck with me. I’ll take his story to the grave, because he was so grateful to have someone to talk to.

Peter: Yeah, it’s got to feel good to help out someone in their time of need.

Macie: Yeah, it felt really good. I went home very happy that day.

Peter: Nice, nice. So, you’re not always at work. Do you have any hobbies people may not know about?

Macie: I wouldn’t say I have any hobbies per se, but I will say that I am a crazy dog mom. My dogs are like my kids. You can see on my Facebook pictures that when I take them to work I bring them on golf cart rides. I love taking them to the dog park. We’re always at the dog park. I’ll even bake them homemade dog cookies. So yeah, I’m one of those dog moms. They dress up for Halloween.

Peter: What are their names?

Macie: My male is Jax He’s my baby, my first one and he’s a shiba inu mix, so he’s a wolf-like dog. He’s the best dog ever. He matches your temperament, so if you’re happy and want to play, he’s happy and wants to play. If you want to be calm and cuddle, he’ll cuddle. He’s just and all around perfect dog. Then my female is Kora and she’s a little firecracker. She’s always ready to play. She’s crazy. Everyone always laughs at her at the dog park. She is always the fastest dog and she always wants to chase the other dogs. She’s my little crazy girl.  

Peter: That is so cute. Did you rescue them from somewhere? Am I remembering that correctly?

Macie: Yes, I did. Jax was actually going to be put down within the hour. So when I saw him, I immediately ran down to the shelter. My husband was out of town, so he didn’t even have a choice. I drove there and I went in the kennel with him and I thought that there was no way I was going to let that dog get put down. He’s such a great dog, so I took him straight home. He was actually one of the staff’s favorites. When we were leaving the whole staff was clapping, because they all loved him so much.  

Peter: Aw, man, that is too much.

Macie: Yeah, and Kora was a stray for a year and then she was in the shelter for a year. She wasn’t in immediate danger, but she was at a kill shelter. I felt bad for her, so she was a rescue. She was a staff favorite over there too. I guess I got lucky.

Peter: Yeah, sounds like it. It’s so important to adopt rather than buy.

Macie: Oh yeah, especially now with Jax. He’s the best dog I have ever had. Even my family things he was such a great cause. And to think that if I hadn’t seen his picture on Facebook, he could have been put down for no reason that was his fault, you know?

Peter: Yep, that would have been a sad ending, but you saved him!

Macie: I know. We’re happy we saved him.

Lockaway Storage Shaenfield Parking

Lockaway Storage – Shaenfield has a high number of parking spots as well, perfect for your boat or RV.

Peter: Do you guys live near where you work now a days?

Macie: Yes, I live about fifteen minutes away. There’s actually another Lockaway across the street from where we live.

Peter: Is that still San Antonio?  

Macie: Yes, I live in San Antonio.

Peter: How long have you lived there now?

Macie: My whole life, haha. Born and raised in San Antonio.  

Peter: Hey, a local! The next time I am in San Antonio, what’s something I should do that only a local would know about?

Macie: That’s tough. See, I like to be outdoors, so there are a lot of little parks to go to. There’s a little place near my parent’s house called Comanche Hill. It’s really cool. You walk up the hill. You walk back down the hill. At the very top there is this old abandoned house that has probably been there since the early 1900s. It’s blocked off, but you can still see it. It has a really pretty view on the hill. We like to do that. They even have bike trails too. The little parks are my thing. Most people will know to go to the River Walk, but I’ve lived here my whole life and been to the River Walk maybe five times.

Peter: Haha, yeah. It’s more of a tourist thing for sure.

Macie: It is and I am more outdoorsy. You can take a 30 minutes drive to Fredericksburg and find some really good spots.

Peter: I am right there with you. I love getting outside.

Macie: Enchanted Rock is probably my favorite. It’s about a 40 minute drive. They have campsites there, so you can camp it. The rock is really, really tall and it takes you about an hour to walk up it. Then they have two paths to go down: the risky path and the safe path. I always take the risky path where you have to slide down parts.

Peter: Oh, you have to. Got to keep it exciting.

Macie: Yeah, you have to. It’s not the same experience if you take the stairs.

Peter: How about restaurants in the area? Is there anywhere you like to eat near where you work and live?

Macie: Yeah, me and my husband’s favorite restaurant is called Bubba 33. It’s off the 151.

Peter: What kind of food is it?

Macie: They have burgers and wings. They have a really good selection of food and drinks. They have the best onion rings I have ever had in my life. They’re really good, but my favorite part is, I’ve been a vegetarian for 10 years, so they have a house made vegetarian burger, so I always go there for that just to be a little bit different. They have a lot of really good food and we probably go there once a week.  

Peter: Did you say that you’ve been a vegetarian for 10 years?

Lockaway Storage - Shaenfield Drive-Up Lockers

Lockaway Storage – Shaenfield offers primarily drive-up storage lockers for rent.

Macie: Yes.

Peter: What prompted that decision?

Macie: To be honest, when I was little, I never really liked meat. I mean, the only thing my mom could force me to eat as a kid were chicken nuggets, which is not real meat anyway, so I realized I wasn’t eating meat. I started out as a pescatarian, where you only eat fish and I did that for about six years. And then one day I just got tired of eating fish, so I just went completely vegetarian and never looked back. I never really liked it growing up, so I don’t miss it. .

Peter: Fair enough. If it’s not something that you’re into, it’s not a big deal to give up. Makes sense to me.

Macie: Exactly. I like to try different things and there are a lot of different things coming out now with vegetarian food. It’s a lot of fun.

Peter: That was everything on my list. At the end of these, I like to ask if there’s anyone you’d like to give a shout out to. Is there anyone you want to shout out?

Macie: Yeah, definitely. Definitely all of the DMs I work under: Misty and Jason who always have to put up with my crazy questions. Of course, Don and Tristina. They have been nothing but supportive throughout my whole experience. My main one would have to be Marc Gaudet – he was the manager here at Shaenfield with me for a year and he was always, always so supportive. Always teaching me stuff even if I didn’t need to learn it, basically everything he learned during his storage career, so that if I came up for a promotion, I would be 100% ready. I feel like I have a really deep knowledge of storage and it’s all because of him. He’s been really great helping me through everything. Not only a great manager, but a great friend.