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Lockaway Storage - North 281

27904 US 281, San Antonio, TX 78260

Office Hours Now Closed
MON - FRI9:30am - 6pm SAT8am - 4:30pm SUNClosed
Gate Hours Now Closed
Daily6am - 10pm

Closed for lunch from 2:00-2:30 M-F and 1:00-1:30 Saturday.

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Website Reviews
rating 5.0

Esther Windischman

9 months ago
rating 5.0
This is absolutely, by far the BEST CUSTOMER SERVICE of any business I have come in contact with in years!! Geno(Manager @ 281N) location is so approachable, friendly and professional! You can see the positivity in everybody who comes here because of Geno's attention to each person as a person. YEAH!!! Keep it up!

Judy Williams

10 months ago
rating 5.0
We have been in a rental while building our home and Geno has been the greatest support and help of all!!! We love the friendly and family atmosphere!! Geno has done a fantastic job taking care of us and he keeps the storage environment Clean and Safe. He is constantly making it more like a home to come to than a storage facility. Love the plants, colors, and ease of getting in and out. Prices are way better than other storage units and Geno works to get you what you need!! Needless to say, when we see Geno, we are always having a conversation because he is that interested in how you are doing and how things are going with your service with him. We just can't say enough!!!!!! Thank you Geno and Lockaway Storage.

Janice Neibling

10 months ago
rating 5.0
Customer service is excellent and it's clean and reasonably priced!

Richard Loser

11 months ago
rating 5.0
The office manager is always accommodating and extremely attentive!! If I need you again, I know where to find you!

Angela Nessler

1 year ago
rating 5.0
I've been using this facility for 3 years and love the place now more than ever! New management, new attitudes, great face lift to the property too!! Thanks guys!!!

Greg Souquette

1 year ago
rating 5.0
Amazing staff! Very helpful! Competitive price!!

Christian

1 year ago
rating 5.0
We at Day One Movers are always looking for a great place to recommend to our clients when assisting them during their transitions. We are pleased to say that Lockaway Storage is definitely the place to go. This facility is well maintained with affordable pricing. Not to mention a courteous staff. When in need of a place to store your most valuable items there is no one else that compares. In our business we see a fair share of other storage facilities who are way below quality standards. So if your are wanting the best look no further. Geno is the man, if he can't do it no one can!! He certainly will do his best to tend to all your needs.

Chris Duffy

1 year ago
rating 5.0
Great experience from move in, to payments, to move out. Geno is the man! Thank you everyone that makes it happen at this location. I will definitely use you again and refer your business to anyone who is need of storage and excellent service with a smile.

Aaron Amador

1 year ago
rating 5.0
I will recommend him and his location to anyone!

Julie Birkeneder

1 year ago
rating 5.0
Geno and Mason super helpful, kind, thorough! You'll be glad you came! Save time, save money, stop here!

David Peterson

1 year ago
rating 5.0
This is a great store with a great staff, that is convenient!

Carole Thomas

1 year ago
rating 5.0
Geno is the best!! I would never go to another storage facility!

Brian Moran

1 year ago
rating 5.0
Great onsite staff!! Very professional and helpful!

Daryl Burne

1 year ago
rating 5.0
This was an overall fantastic experience. Geno Anderson provided excellent customer service!!

David Beene

1 year ago
rating 5.0
Neat & Clean Helpful Gracious Locker & Area Clean Personnel Very Helpful

Julie Gorchynski

1 year ago
rating 5.0
This location is clean, convenient and friendly! It is a great place to store your belongings!!

James

1 year ago
rating 5.0
The wife and I move often due to job situations. I want to thank the staff at 281 N. for being there for us. Geno Anderson was very willing to work with our schedule and let us occupy on a day they were closed .. thank god for the working class management .. thx Geno your awesome !!!

Mat Thompson

1 year ago
rating 5.0
Geno, the Facility Manager is always extremely helpful and professional!

Charles Ezell

1 year ago
rating 5.0
I honestly have not done business with a nicer on site team. Everything is top notch at this place from clean new units to easy access and flexible to you as a customer. The best!

Magdy Gerges

1 year ago
rating 5.0
Mason is very professional and made my move so easy and I will be a long term customer here. Thank you.

Angie Garcia

1 year ago
rating 5.0
Every step of the process is convenient and efficient. The customer service is exceptional. I highly recommend it.

Mikah M. Price

2 years ago
rating 5.0
This place is an excellent place to store your belongings! Excellent customer service always!!!!!

Darrell Dover

2 years ago
rating 5.0
Excellent customer service and the place is always clean!!!!

Armando Ayala

2 years ago
rating 5.0
Outstanding service and climate. I feel extremely welcomed and appreciated. Facility is clean and very efficient in use.

Sherrie Jones

2 years ago
rating 5.0
THE BEST STORAGE UNIT I'VE EVER RENTED WITH THE NICEST PEOPLE!!!

Harold Drawe

2 years ago
rating 5.0
All good. Never an issue, great people to work with!

Mike Cunningham

2 years ago
rating 5.0
Excellent customer service! If I hadn't moved, this was very convenient!

R&A

2 years ago
rating 5.0
We have been using Lockaway Storage on Hwy 281(previously AAA Storage) for over a year. The customer service is ALWAYS friendly, professional, and Sara goes out of her way to help , smile, and answer any / all questions. We recommend this storage location as a preferred location!

Wesley Gerwin

2 years ago
rating 5.0
Fantastic!! First month free? Wow!

Melissa Dunavin

2 years ago
rating 5.0
Great Customer Service,Very informative,fast paperwork.

Ralph Celento

2 years ago
rating 5.0
We have been using this storage facility for almost a year. Since May 2016 when Lockaway Storage took over,the service has been nothing short of OUTSTANDING! Sarah is very professional,friendly,and always welcomes me with a smile.

Kris

2 years ago
rating 5.0
I was a customer before Lockaway took over and I must say that the manager Sarah is very personable, and the office hours are far bette than before. I recommend this storage facility.

George Dubensky

2 years ago
rating 5.0
Nice,friendly people! (Sarah!)
See all reviews
  • 24 Hour Cameras
  • Boxes & Supplies
  • Climate Control
  • Commercial Storage
  • Delivery Acceptance
  • Drive-up Access
  • EZ Access
  • EZ Drive In
  • EZ Drive Thru
  • Gated Entry
  • Interior Hallway
  • On-site Management
  • Online Bill Pay
  • Online Rental
  • Rental by Phone
  • Roll Up Doors

Your peace of mind is our priority at Lockaway Storage Highway 281 in north San Antonio, Texas. We’re located north of central San Antonio, seven miles north of Anderson Loop (TX-1604), and we’re just two miles south of Bulverde, Texas. Our facility features climate-controlled storage units with commercial dehumidifiers – a combination that nobody else has!

Our storage facility proudly serves the residents and businesses of Lookout Canyon, Timberwood Park, Bulverde, as well as the many communities in the north San Antonio area. When you’re in need of place where you can stash excess clutter Lockaway Storage Highway 281 is here to help you out. Call or visit us today and see why we’re the number one choice for self storage in north San Antonio! 

We also feature a separate exit gate for the easiest of access, as well as drive-up units to make move-in day a breeze. Speak with one of our friendly, professional managers today about storing your belongings with us, and we promise that you won’t be disappointed. We can help you get your life organized and clutter free, once and for all!

 March 2017 Team Member of the Month, Geno Anderson

Geno Anderson, March 2017 Team Member of the Month

Geno Anderson, March 2017 Team Member of the Month and manager at Lockaway Storage on North 281

“Geno has taken great pride in his property and has made great strides in beautifying the facility. From new plants to repainting the fence, there is always a project that Geno has in mind and his customers are responding in a big way! For example, a tenant who owns a landscape company, noticed many of the changes and donated leftover flowers from a job they had completed. These were quickly put to use as Geno and Ted Sedlak built a flower bed just inside the entry gate where there was previously a pile of rock! In addition, Geno recently cleaned and reorganized the maintenance unit and found signage that was not being used. He was able to use them in a location that is noticeable from the highway, which Geno is hoping will attract all of the passing motorists. Geno has acquired great knowledge of his property including the little details and you can really tell that he cares, which in my opinion embodies the STRAT Values and our company culture!”

-Thomas Nannen, District Manager

Lockaway Storage - North 281 Landscaping

An example of the beautification projects undertaken by Geno Anderson at his facility

Geno Anderson is the manager at Lockaway Storage – North 281.

Happy 1-Year Anniversary to Geno Anderson!

Here at Lockaway Storage, we know our success is due to our wonderful team. The care they give our renters is unparalleled and we want to highlight their milestones along the way. Below is an interview with San Antonio team member Geno Anderson, who is celebrating his 1-year anniversary with Lockaway Storage this week.

Geno is the manager at Lockaway Storage – North 281 and a past Team Member of the Month.

Geno Anderson

Geno Anderson

Peter: First off, congratulations. Please help me remember, is this your one year anniversary with Lockaway Storage?

Geno: This is my first year with the company.

Peter: Right on, right on. How did you get involved with Lockaway?

Geno: Well, Teddy was working here first. He’d come home talking about the job and it sounded very interesting and I’m glad I took a chance at it.

Storefront

Peter: That’s awesome. During a year, you’ve probably seen a lot of different things at the facility on North 281, met a lot of different people. Do you have any stories that stand out?

Geno: Well, something happened today that was really sad in actuality. A customer came in and he wanted to see a unit with a particular sizing. He said that his place was hit by Harvey and his son’s place was hit by Harvey. He actually pulled out his phone and started showing me pictures. It didn’t really hit me, it didn’t hit me until he went to leave and I kept saying to him, “Whatever you need, let us know. We’re here for you.” and I gave him the promotion we have for those who’ve been affected by Harvey. He looked back at me and you could see the tears start falling down and as soon as that happened, I walked out, crossed the threshold and tears started falling from me… to not be there, you don’t understand how it affects people until you see a person come to your front door who can’t help but tear up, because someone is reaching out to them. And I’m not reaching out to you to try to get something from you. I’m reaching out to let you know that we’re here for you, so don’t ever feel like you’re alone. I feel like it made a big statement for sure, but how it affected me to watch him cry, a grown man break down like that…

Peter: Dang, that is brutal.

Geno: It’s the one part of the job I don’t like.

Peter: I did not expect that. Did you have a lot of people come in because of the hurricane?

Geno: Well, not really. As far as anybody who’s been affected personally by Harvey, he was the first one that I’ve actually had. Everyone was concerned when it first happened, concerned that we were going to be flooded, that we were going to be affected. But the good thing about this particular location is that we have that runoff down below. Water just runs off the property. Nobody had anything to worry about here. That was a good thing.

Peter: I love the design of that facility. That is one of the more interesting Lockaway storage facilities.

Geno: You should see it now. It doesn’t look anything like it used to. We’ve put flowers. We have ponds out here, benches where people can sit down. It’s starting to look like a botanical garden. It feels like home. It makes it feel like home for me and for Teddy and the customers feel the same way. They’re feeling it. You can see that they feel it.

New Landscaping

Peter: I remember walking through there and I remember seeing cactuses, I think, and some hanging plants.

Geno: It’s better now. Haha.

 

Peter: Oh, man. I’m excited to see it again. Your facility on North 281 is one we plan to come back and see.

Geno: Absolutely. You’ll see the difference.

Peter: How did you get started with all of the gardening and landscaping?

Geno: Well, the thing is, first getting here, when Thomas first gave me permission to do whatever I wanted to start doing, it’s almost like he saw that I had an eye for it. You saw how, in the beginning, things looked normal, he said, “Just go ahead and do whatever you want to.” The plants were sitting around anyway. We were trying to find a good location for them anyway. Now we’re able to take some of them out of the pot.  And make them a permanent part of the landscaping and it fit. Everything is growing right into where it’s supposed to be. I’d like to see this place 2-3 years from now, because we’ve planted bushes and plants that are just going to blow the property up. It’s just going to be so beautiful here. Thomas and I have already talked about it and I told him I want to call it the Botanical Garden or the Lockaway Garden. It’s just a great opportunity, because it gives me a chance to do what I love to do while I am doing the job I do everyday. It goes hand in hand.

Some of the new plants

Peter: That’s so cool. I love that.

Geno: It’s awesome.

Peter: One thing I keep hearing over and over again is about the independence and support that everybody in the company provides for each other. Is that good way to sum up your experience?

Geno: Hahahaha, it’s awesome. It’s absolutely awesome and I know that it’s rubbing off, because when Thomas and I talk now, he’s always looking for a plan that fits in his place. It’s really is rubbing off now that people are seeing it. That makes me feel pretty good. Once you see the property, you’ll know what I’m talking about. It’s different now. It looks very, very different. The plants have taken hold. It looks totally different from what you remember. It’s incredible, just incredible.

Peter: Really, really cool.

Geno: Just taking advantage of the opportunities.

Peter: And being proactive. Looking at it, assessing the situation and doing it. That’s great. Do you live on site?

Geno: I do and you know, Peter, that is one of the unique selling points that people seem to like more than anything else. They go to different facilities and the reviews are impressing people quite a bit, but when they come here and I tell them that I am the manager who lives on site, a person who is worried about their belongings no longer feels like they need to be worried about their belongings. They know someone is right here. They know what it’s like to check the doors all the time. They catch me walking around the property anyway making sure everything’s ok. That lends a certain need to worry less and customers seem to like that. It helps a lot.

New bench

Peter: I know that I would feel at ease if I know there was someone who was actually living there, because it’s such a personal thing taking care of people’s stuff.

Geno: Absolutely.  

Peter: It’s almost like you have a big, old closet that everybody has a little cut of.

Geno: Absolutely.

Peter: That’s cool.

Geno: I like making sure that the customers feel exactly that. I want them to feel like it’s an extension of my closet. I’m not just here to collect money from you. I want you to feel that when you put your stuff here that it’s here and you’re just coming home to your friend who’s going to open the gate for you and let you in to get your stuff again.

Peter: Yeah.

Geno: I think they’re getting that impression.

Peter: I imagine the community is pretty vibrant. Probably a lot of people you see regularly.

Geno: I do. I actually have a few customers who are no longer tenants here who still bring plants here and drop plants off every now and then as just a way of saying thank you to me, since I’ve been taking care of them. It’s been plants. One particular customer brought a swing set. It’s an all wood swing set. They’re always dropping off different things, because we take care of them and they take care of us. I can’t even tell you how many plants we’ve gotten from customers that we have taken and they’re not permanent parts of the property. Whatever they get me, I put it out on the property. I don’t keep them for myself. They’re for the property.

New fountain

Peter: We definitely want as many pictures as you can shoot our way. I love that you take advantage of that opportunity.

Geno: Absolutely. It makes me sleep well at night. It worked out well.

Peter: So you get to get away from the facility every now and then. Do you have any hobbies outside of the things we’ve talked about?

Geno: Oh, I don’t know. I’m an artist. I draw when I get the opportunity. I sit on the property and I draw, because there is just so much beauty out here. It inspires my poetry. I’ve been writing poetry for years and now when I look out the window and see a beautiful day outside, you know? The wind rustling through the grass, there’s just so much out here. For a creative imagination like me, it’s like heaven. It’s a great opportunity. I don’t think Thomas understands how much I appreciate this. I don’t think he knows how a person like me, with my mentality, when working in a place like this, it’s rewarding. It’s the most rewarding  job on this planet and it makes me feel like the pay cut that I took to leave the company that I left, it was well worth it, because I would rather sit here in an office and take a lesser pay, but be able to look outside and see the beauty I get to see everyday, as opposed to sitting in an office making all of that money, but also making all of those headaches that go along with it.  This is just so much more rewarding.

Peter: It’s a quality of life increase.

Geno: Yes! It makes me breathe a lot easier and the customers can feel that it’s just not about the money. They can feel that. I’ll keep saying that, because I want to get that point across, haha!

Peter: It sounds like you have a really great relationship with the people who store at your facility.

Geno: Yeah, we do. We have a mutual understanding. I think them every opportunity I get for just entrusting me with their belongings, because they could take them anywhere. They could have them stacked up in their own garage, but they’re keeping them here under my care and they are trusting me to take care of them.

Peter: Help me remember where you are. You’re right off the highway, right?

Geno: That is correct.

Peter: That is such a great location. That is such a convenient location. I really like that one. Here’s a weird question, do you have many commercial clients in that facility?

Geno: I do, I do. Chick-Fil-A is here. We have landscapers here who come through all the time. We have a gentleman who makes those signs you see on the side of the road. He makes those here all the time. He and I have a great relationship as well. And a couple of others. I have one guy who is working for Gatorade and he has a locker that is full of products. We have tons and tons of people who are running their businesses through here.

Cozy corner

Peter: I love when self storage contributes to the local economy.

Geno: Yeah, it’s awesome.

Peter: Are there any restaurants in the area that you like?

Geno: Yes, Freebirds. Freebirds is around here. I’m not sure if you know who they are, but, oh, my God, burritos. Their burritos are humongous.

Peter: Whoa! Really?

Geno: Yeah and they are so delicious. Especially in the restaurant.

Peter: Nice. For your information, I have had nothing but coffee today, so you are making me hungry.

Geno: Haha, well, I just learned a few days ago that it’s in San Antonio. I’m keeping the lights on at that place in actuality.

Peter: Hahaha. That’s hilarious. Well, that’s basically it. At the end of these, I’ve been asking everyone if there’s anybody at the company who deserves a shoutout. Has there been anyone who has helped you out in the past that you want to give some props to?

Geno: Yes, there is one person. This person is not on the team. It’s Teddy’s mother. And I’ll tell you why. Teddy’s mother did something for a woman that was a total stranger years ago, years ago, like when Teddy was 3 or 4 years of age and because of what she did for her, taking care of a total stranger, more than 30 years later, this woman is now taking care of Teddy and Teddy’s getting benefits from this woman that just happens to be in the field that can help Teddy and she did something this passed weekend that was just impossible, but his mother proved that when you do something right for people it does come back. It always comes back. Years ago when Teddy’s mom did what she did, she didn’t think anything of what she was doing, just being the type of person she is and for her to do something like that and for it come back today, in my lifetime, and for me to see how it benefited Teddy, my shoutout is absolutely to her. She is a remarkable person and if flows through him. That’s what you have in Teddy. 

Garage Sale Upcoming at Lockaway Storage North 281

North 281 Garage Sale Full Color FB Post

We know that everyone loves to host and shop at garage sales this time of year, so we figured we would throw one at our facility! Come to Lockaway Storage at 27901 US 281, San Antonio TX 78260, this Saturday, March 24th, and shop the garage sale from 10 a.m. to 4 p.m.

Anyone will be welcome to stroll down the rows of storage units and peruse units that have opened their doors to shoppers. Our tenants have a wide variety of interests and reasons for storing, so you never know what kinds of treasures you may find!

Facility Manager Geno Anderson explained why he thought the garage sale was important, “It’s an opportunity to show the community that has been renting from us for 10 years or 2 months, it doesn’t matter, that we appreciate them.”

“They can open their lockers and there will be a ton of people here to purchase. It’s gonna be a big day for people to have fun,” he said.

Geno is confident that the turn out will be sizeable considering the built in “Garage Sale Culture” the area has.

However, Geno also talked about what opening up the facility to the public, means for our tenants, “The gates are going to be open all day long, but their stuff is still going to be protected,” he said.

For added enjoyment we will be serving hot dogs, chips and soda for everyone! If you’re a tenant, consider rolling up your unit doors and participating in the Garage Sale.

If you’re a garage sale bargain hunter or feel like taking a self-guided tour of our facilities, we can’t wait to see you here!

Lockaway Storage on North 281
27901 US 281
San Antonio, TX 78260

North 281 Garage Sale a Success!

 

Lockaway Storage North 281 conducted a garage sale at the end of March, allowing tenants to open up their units to the public to come and treasure hunt. The likelihood of future events like this at North 281 is very high.

“I thought the event was a success!” said District Manager Thomas Nannen. “Some of the shoppers showed up before the booths were set up, but we still had several customers set up tables to display items for sale and buyers stopped by throughout the day. I even saw a couple of customers purchase things from each other’s tables. We plan on doing this again next year and making it an annual event!”

“All in all, for me it was an introduction of things to come!” said manager Geno Anderson. “I would have preferred more of a larger turnout, but these can and will only improve as we go from year to year.”

Already planning two steps ahead, Geno provided a chilling preview of a Halloween themed event for October. “I have already begun letting tenants and many others know about the Halloween setup that we will be having here. An opportunity for children and adults to trick or treat safely here at Lockaway Storage! There will be candy and all empty units will be decorated to present a haunted experience that they won’t soon forget. “

Based on the hard work and care that Geno puts into these events, Thomas is excited about any future events at North 281.

“Geno cooked hot dogs and we had refreshments in the office.” said Thomas. “I had a great time visiting with everyone and getting to know some of our customers. They all seem to love Geno!”

Which unit size is right for you?

 

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