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Lockaway Storage - Randolph

9482 FM 1518, Schertz, TX, 78154

Office Hours Now Closed
  • MON - FRI9:30am - 6pm
  • SAT8am - 4:30pm
  • SUNClosed
Gate Hours Now Closed
  • Daily6am - 10pm

Closed for lunch from 2:00-2:30 M-F and 1:00-1:30 Saturday.

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Storage Customer Reviews

Website Reviews

Mark Garcia

1 year ago
Lockaway Storage had the best rates in the area. It was an easy choice & decision to make to go with them for my storage needs

Robert Herbelin

1 year ago
Great Service. Sedric was very helpful and friendly. Clean facilities

James Brewster

1 year ago
Awesome customer service. Very friendly, clean facility, Great location

Kathleen O'Meara

1 year ago
Sedric & Sergio were wonderful. Thank you . Nice and clean, cool and friendly. Was a pleasure becoming apart of your "team"

Daniel Felan

1 year ago
Sergio & Sedric were Awesome! They were very helpful. This made us make the decision to choose this Lockaway!

Gerald A. Erebia Sr.

1 year ago
Facilaty is well keeped and grounds are clean. Personal is very professional and are always willing to help and assist your needs

David Ayala

1 year ago
Great customer service. Easy to communicate. Fair price for the space needed.

Gail Williams

1 year ago
Excellant service , great location, employees vary helpful, vary clean

Jackie Schatteles

1 year ago
The staff is friendly understanding the customers needs and wants. The price is reasonable, not too high

Franciso Milian

1 year ago
Excellent Customer Service, Very Knowledgeable, Organized, and Clean Property.

Marsha Conner

1 year ago
Great place to rent from. Will recommend to All!

Michael Barela

1 year ago
Great customer service! Sedric & Sergio very friendly. Office and store area clean and neat. Highly recommended

Sonia Garcia

1 year ago
Very clean property, Nice customer service, The location is great, Close to my house

James Thomas

1 year ago
Always professional and facility is always available and clean.

Thomas A. Pomroy

1 year ago
Thank you for the service you all do here. The storage place is well kept up, clean and free of litter

E. Freeman

1 year ago
Sedric was very professional and courteous. Great customer service

Steven Halloway

1 year ago
Patrick was very helpful, answered all questions and very courtous

Gary Crogt

1 year ago
EXCELLENT. Location, Good communication, friendly, Great cust. Service.

Wes Shaw

1 year ago
Sedric was very helpful and accommodating.Facilities were clean and secure. Very good experience will refer to others.

Arielle Martinez

1 year ago
Fast service, clean spaces! Very convenient with large storages and reasonable prices.

Josue Carrion

1 year ago
This was the best customer service that I've experienced. Sedric Hatnot was the best company I've experience in Years. God Bless.

William Davis

1 year ago
The place looks very nice, very good job of cleaning it up!! Good people in office too. Nice new gate!

Susan Lee

2 years ago
Sedric did a great job helping me out with me last minute need for a 10 X10 unit. Thanks for being so close and looking forward to using your services.

Deena Lehman

2 years ago
Like all the reviews on-line show, Sedric is so very helpful & efficient

Bonnie Loory

2 years ago
So happy with service here. Sedric is so helpful and professional!

Jayne Luckey

2 years ago
Sedric was friendly and informative. He took the time to show us the unit and helped us figure out if our stuff would fit. Would highly recommend to anyone!

Cassandra Darantes

2 years ago
Awesome

Rose Lance

2 years ago
Fantastic! Perfect customer care!

Mark Purcell

2 years ago
Both Sedric and Kim - Also Amy are very professional and courteous. I hope that I can continue to rent at this location, Thanks.

Debbie Krause

2 years ago
I understand having increases, but over $50 with less than a full 30 days notice is not customer friendly. I would love to stay since I've been here from day 1. Sedric was awesome!

Monica Espinoza

2 years ago
Thank You Sedric Manager, Very well and understanding customers needs as to cleaning the property. Thank you for helping understanding prices well great.

Abe Hunter

2 years ago
Great customer service & fulfilled all my needs for storage shed.

Bonnie Loory

2 years ago
Just realized you are new and bought the other company. Good luck to you. The customer service is excellent here.

Debbie Brienden

2 years ago
Kimberly was very kind and helpful. Keep up the great work. Kimberly cares about clients.

Lacey Brown

2 months ago
Great customer service. Fast friendly and clean. Would Recommend to friends and Family

Warren Frederick III

2 months ago
Very helpful and accommodating - Clean facility and well organized.

Nicole Martinez

2 months ago
Very knowledgeable, friendly, and reliable clean facility. Look forward to time here.

Lawrence Haggerty

2 months ago
Very helpful staff! Clean facility, rented from facility immediately.

Billy Bob Teague

2 months ago
Great Place. Super clean, nice workers. 10/10 would recommend.

Austin Tague

3 months ago
Manager was super nice and great to talk to. Property was very nice and well maintained

Mark Vanweezendonk

3 months ago
Awesome Service, Great location

Alvin Baldwin

3 months ago
Marcus did an outstanding job with getting me set up for rental.

Micheal Butler

3 months ago
Sedric and Marcus took great care of me and made move in super easy.

3 months ago
Sedric and Marcus took great care of me and made move in super easy.

Ramon Manzano

3 months ago
Great customer service very welcoming person. Know how to meet and Greet and interact with customers.

Donald Hoyt

4 months ago
Marcus was very helpful, came in prior to closing and did not make me feel rushed. Thank you very much.

Bill Bunce

4 months ago
Stopped by & rented a double unit after speaking with Sedric earlier today. Great assist, knows the property & the rules

Brianna Zidec

4 months ago
Marcus @location Randolph was excellent. Answered all my questions and was more than helpful. Thanks, Marcus !

Eduardo P. Cabral

5 months ago
Very Helpful showed us the space that we needed nothing more nothing less

Edward R. Saeger

5 months ago
Sedric has help me on numerous occasions. Is knowledgeable and an asset to your company.

Matthew Colascione

5 months ago
Sedric was a pleasure to work with, easy to correspond with. I look forward to my Time Here.

Donald Williams

5 months ago
Clean very nice can't wait to get here

Brittany A. Warden

5 months ago
Great customer service; called back right away. Very clean/great location

Natacha Zelek

5 months ago
When I first met sedric he was very helpful and very good hospitality. The unit was very clean and I would recommend this place to anyone.

Micheal Santos

5 months ago
Service to sign up for the unit was very good.

Wade Blanton

6 months ago
Fast friendly service professional had no problems getting a unit right away

Jen Mcneal

6 months ago
Very nice and informative. Great customer service.

Sherry R. Corley

6 months ago
Sedric is very friendly, Knowledgable and professional. He is a pleasure to work with. Very nice facility

Sylvia Greenwood

6 months ago
A plus customer service, first class!

Keisha Smith

6 months ago
Great service from the manager today explained everything to me in great detail, pricing was fair.

Alvin Baldwin

6 months ago
Mr. Marcus was a pleasant gentleman to work with, he was excellent in handling business.

Cecilia Asebedo

7 months ago
Manager was awesome, great facility and I do like the location

Vanessa Navarro

7 months ago
Very Nice people explain every thing clean place.

7 months ago
Very Nice people explain every thing clean place.

James Hyer

7 months ago
Very informative, space was huge. All fees and costs explained and up front. All rules and expectations explained, Thanks

David Olson

7 months ago
Thanks, Sedric is very Professional and Friendly. Enjoy doing business with Him.

David Wormser

8 months ago
Sedric did an awesome job explaining and leasing a 5x10 unit to us. Very thorough!!!

Damon Ulrich

8 months ago
Came in to rent a unit, manager knew a lot and rates well, clean property, easy to access.

Jesse Hancock

8 months ago
Manager did a fantastic job. Was able to help us with everything we needed. Very Polite, great manners VERY CLEAN FACILITY. 10/10 would recommend.

James Shuman

9 months ago
Marcus was very friendly and helpful. Clean and secure facility.

Paul Phillips

9 months ago
Marcus was fantastic to work with. He was very knowledgeable and accommodating. I will use this place again if I need storage in the future.

Chad Comeaux

9 months ago
Very courteous, polite, enjoyed his conversation

Benard Thomas

9 months ago
Sedric was very organized and responsive. Friendly and kind service

Robert Klupka

10 months ago
Great Service, Great Management, Clean, Quiet. Excellent price overall Great.

William Davis

10 months ago
The property is maintained very well and the service is always willing to help

Jessica Jones

10 months ago
Very polite and good service. Nice clean units and surrounding area

Don

10 months ago
Sedric and Marcus have proven to be available when need

ROD Staley

10 months ago
Sedric was very helpful. Office was clean. Very professional.

Raina McKinley

10 months ago
Great Job! Very clean and nice. Very helpful

Alec Lyttle

11 months ago
Good Customer Service, Did a great job explaining everything.

Edward E. Carthon

11 months ago
Very Professional and Knowledgeable. I would recommend to others.

Anthony D. Stivers

11 months ago
Totally stress-free experience. Clean place. Overall totally happy with everything Sedric was awesome.

Melissa Garrett

11 months ago
Very knowledgeable and professional :-) Clean for a very fair price.

Belinda Hathaway

11 months ago
Very nice and Helpful. Good and happy personality very important to have someone like him to work with.

Adam Berheide

11 months ago
Great Help! Got us exactly what we needed!

Ryan Hartman

1 year ago
Service was prompt professional, and very friendly staff. Sedric was very helpful and efficient!!

Thomas Behrens

1 year ago
Conveniently located to Randolph AFB, Easy access, and friendly staff.

Kerry J. Pickett

1 year ago
Great Customer Service. Great Rates For Storage As Well As Clean. Also, Location is Perfect.

Robert England

1 year ago
Great Info and very clean property and awesome Manager

Ray Martinez

1 year ago
Customer Service was great and units were Clean.

Rick Bayce

1 year ago
Sedric was very Professional & a Pleasure to do Business with.

Linda Alejandro

1 year ago
was very friendly and great smile. Very Clean.

Harold Lambert

1 year ago
The manager was very enthusiastic and professional and provided excellent answers to all my questions

Veronica Wiktorzak

1 year ago
Friendly, Clean, Helpful, Nice facility. Wonderful staff. very accessible units

Jill Koester

1 year ago
Sedric was so helpful and friendly. A real asset to the company!

Ernest Asebedo

1 year ago
Sedric has great Customer Service and helped with great information as to what would be the right size we needed.

Jonathan Perez

1 year ago
Fast, easy great price. Very clean and friendly.

Keith Van Dine

1 year ago
Sedric was very helpful and really on top of things. Very helpful.

Charles Foulk

1 year ago
Great Customer Service and would recommend to anyone. Very clean facilities.

John Benavides

1 year ago
Excellent customer service. Clean and will advertise to my friends

Thomas R. James

1 year ago
Very pleased with my experience with Mr. Sedric. Mr. Sedric was very knowledgeable and I would recommend him and this facility to anyone.

Luziano Reyna

1 year ago
The Service was Fast, and Efficient, Sergio was very Helpful, and explained in great details about the Storage.

Frank Wright

1 year ago
Great source! I was shown the storage unit and examine the entire contract regarding the unit, "VERY HELPFUL"

Ronelle Williams

1 year ago
It was an outstanding experience with simply registering for the unit. I met both Sedric and Sergio, those guys are cool and professional. Keep doing great things!

Jonathan Kuxhaus

1 year ago
Clean facility, great staff. Did a great job improving the facility. Would definitely recommend this facility!

Melanie Scheibe

1 year ago
Lockaway Storage on 1518, Schertz has been fantastic to work with. Sergio has been extremely helpful and attended to our needs. I would recommend them to all our friends and neighbors.

KIRBY MEIER

1 year ago
EXCELLANT AVALIABLY & LOCATION FOR MY TRUCK! GOOD CUSTOMER SERVICE WITH SERGIO CARREON VERY NICE!!!

Jean

1 year ago
Great service, nice guys, it was a pleasure working with Sergio.

Stephanie Trujillo

1 year ago
Friendly Staff and very easy access

Troy G. Thames

1 year ago
Sedric , He did a well job, Clean parking, big units. I will be back on the first of the month

Patricia Cullum

1 year ago
Fast services. Great Help. Took very good care of me.

Beryl W Burke

1 year ago
Great Service & Management! Yard always cut! I feel safe leaving my Trailer here. Past Rental here was great & I returned because of that!

Noe Garcia

1 year ago
The main office is well kept. The front office was professional and clearly went through everything. Great Job!

Idalia

1 year ago
Great Customer Service, very Helpful. Took his time to explain everything.

James Outcalt

5 months ago
Great customer service, has all the room here

Austin Musgrave

1 year ago
The counter Guy was absolutely wonderful. He answered all my Questions and gave me a good overall understanding of the facility.
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David Ayala

1 year ago
I was referred to this location from another Lock Away Storage. I appreciated the prompt attention and service provided by the staff. This is a great example of customer service. In glad I chose this location and business for my storage requirements.

kristin arbaugh

1 year ago
Sedric was fast, friendly, and helpful. I feel very good about selecting lockaway storage!

tanya barr

1 year ago
Sergio was a awesome help today great customer service freindly environment very helpful

Robin Mead

1 year ago
I Appreciate ALL Of Cedric's HELP THE FIRST TIME THAT I RETURNED TO The Facility AFTER SEVERAL YEARS--To FIND OUT THAT I WAS LOCKED OUT Of MY OWN UNIT!!....THANK GOD!!....Cedric WAS ABLE TO Find KEYS TO LET ME IN MY UNIT!!....HE EVEN OFFERED CONTINUED ASSISTANCE IF NEEDED!!....He HAS ALWAYS BEEN Friendly,Nice,Helpful,Resourceful,Pleasant,And Professional!!....Whether,It's Calling In A Payment,Having To Use The Restroom,Buying A Lock,Or Locating KEYS To LET YOU IN YOUR Unit!!...YOUR HELP IS ALWAYS APPRECIATED!!...THANKS!!,SOO MUCH!!.......YOU DESERVE A FOR YOUR KINDNESS & SINCERITY!!

Mike Barela

1 year ago
Place and area is clean and neat Sedric and Sergio very nice people with great customer service Highly recommended

lpawnell

2 years ago
I have had the pleasure of working with the staff at this location and another managed by Ms. Amy Medrano on Nacodogches. I love the friendliness and professionalism of her and her staff. I am glad to have had the opportunity to do business with. I'm sure their customers feel the same. Consider them for your personal storage needs.

Jeffrey Dike

1 year ago
Love the way the property is maintained. The manager Cedric was very helpful and friendly.

tracy barbour

1 year ago
Super nice and very helpful!

Susan Brooks

2 years ago
Would like to put out a big " Thank You " to Kimberly and Sedric for all the help they gave me during the move from one storage unit to another. Both employees are professional, kind and helpful. Both employees are an asset to the company. Keep up the good work.

Mark Purcell

2 years ago
Very happy with the help from the staff on moving from 1 unit to another- Kimberly and Sedrick are both very professional - yet don't make you feel like your just a source of income. they listen to you and help with any concern you have- I also can say the same of Amy- the regional manager.

Alvaro Garcia

1 year ago
I've been renting here for over 5 yrs. and Ever since "Lock-Away" took over I did noticed the property has been managed very well.

Brian Crouch

1 year ago
Great to work with. Awesome place.

Eric Aunkst

1 year ago
Friendly staff, clean environment and good price. Also save money by buying your lock on location for $11 compared to $17 at Walmart!

Alex M

1 year ago
Great service. Thx Sedric. Quick and easy and cost efficient.

Steve Salas

1 year ago
Great friendly service. Good spaces available and awesome prices.

Edward Carruthers

1 year ago
Sedric is very professional and very helpfull. If he does not have an answer for you right away he gets back to you in a professional and timely manner.

Stephanie Mesley

1 year ago
Close to Crossvine neighborhood & helpful staff!

Suhaily N

10 months ago
Sedric did a phenomenal job! Excellent customer service!

Roger Hatcher

9 months ago
Thanks to Cedric (Manager) and Marcus (Asst Manager) for their support in helping me get a facility to accommodate my immediate storage needs. Both were very professional, friendly, and more than willing to show me a number of storage units. Thanks to both. Much Appreciated!!!!!!

Mr T Nunya

9 months ago
Marcus was very efficient, knowledgeable, customer friendly and easy to work with. He even stayed past closing time to ensure our needs were met. Great location and great customer service.

mrzacharymeyer

9 months ago
Sedric Was the best he was very helpful to my Sister in laws. They just moved here from cal and were very happy with this great costumer service to get A storage. Thanks Sedric!!!!!!

Chopp

9 months ago
The best storage unit. Marcus and Cedric are the best consultants! Definitly staying with the units as long as possible! Very professional and curtious. Indeed recommend Lockaway to all !!!!!

Kyle Urbanek

7 months ago
Was very helpful and exceeded expectations.. would recommend to a friend

Texas Pride CNC Texas Pride CNC

6 months ago
Great folks to deal with Cedric is always on top of things when you have a question or need some help. Been a customer for years and plan to up size our storage real soon as our house is up for sale and will need to pack stuff away.

Daniel Sanchez

3 months ago
Very satisfied with customer service, Sedric he always been really nice respectful and very helpful. Thanks Sedric.

Alfonso Garcia

4 months ago
Worst Storage Facility Ever! First time I went, the door was locked and No one in site for 30-40 minutes very inconvenient. No Business here also, it's a Ghost Town, so it's dangerous at night. When I finally was able to go inside the office, The guy was on his cell phone not even paying attention the whole time, I didn't even get a chance to see a unit, the size I was looking for not available supposedly, but was very quick to try to upgrade me to a unit size I didn't need and it costed more. Very Poor Customer Service. I would recommend other customers to travel inside the city more with better quality storage places.
See all Reviews

Storage Facility Amenities15 Amenities

  • 12' & 14' Tall Doors
  • 24 Hour Cameras
  • Boxes & Supplies
  • Commercial Storage
  • Delivery Acceptance
  • Drive-up Access
  • EZ Access
  • EZ Drive In
  • EZ Drive Thru
  • Gated Entry
  • Online Bill Pay
  • Online Rental
  • RV, Car, Boat
  • Rental by Phone
  • Roll Up Doors

Storage in Schertz, TX

Located just off the intersection of FM 1518 and Lower Seguin Road, our storage facility provides the perfect solution for local military families in need of more space. Our property is just down the street from Automotive Finance Network, minutes from Washington Tyrannus School of the Arts, Ray D. Corbett Junior High School, Randolph Oaks Golf Course, and Crescent Bend Nature Park. Whether you live in northeast San Antonio or you work on Randolph Air Force Base, you’ll quickly find that our features are well worth the short drive to our property!

Self storage has never been easier when you rent your affordable unit at Lockaway Storage! We offer drive-up access, RV storage, online bill payment, and even units with power outlets to make your experience less of a hassle. Additionally, we do whatever we can to protect our facility - we have a system of security cameras and have equipped our facility with perimeter fencing.

We provide a convenient truck rental program right here in our office. You can stop by between 9:30 a.m. and 6 p.m. Monday through Friday and between 8 a.m. and 4:30 p.m. Saturday to get all squared away for your move. You can also stock up on all the packing supplies you need, including boxes, packing tape, bubble wrap, and furniture covers. With our online bill pay feature, you’ll only need to drive out to our storage facility when you’d like to visit your unit. Keeping up on your rent each month is as easy as hopping online!

Happy 1-Year Anniversary to Sedric Hatnot

Here at Lockaway Storage, we know our success is due to our wonderful team. The care they give our renters is unparalleled and we want to highlight their milestones along the way. Below is an interview with San Antonio team member Sedric Hatnot, who is celebrating his 1-year anniversary with Lockaway Storage this week. All interviews are performed by Peter Soto.

Sedric is a manager at Lockaway Storage – Randolph in San Antonio.

Sedric Hatnot - Lockaway Storage Team

Sedric Hatnot is the facility manager at Lockaway Storage – Randolph in San Antonio.

Peter: Hey, Sedric! Your one year anniversary is coming up pretty soon, so I have to ask. How did you find out about Lockaway Storage?

Sedric: The way I found out about Lockaway Storage was during a tough time my wife and I were having. We were looking for storage and we found the Lockaway Storage off of Rittiman and at the time Thomas was working there and he treated us well. He was all STRAT. He helped us out so tremendously. We rented with him for a year or two and then I wanted to make a transition. At the time I was going to school and I had been at my job for 10 years, so I was looking to make a change that was going to help me use my business degree.  I have a degree in business and christian ministry. I was looking on Indeed and I found Lockaway and they were looking for a manager. So I applied and in the back of my head I remembered Thomas did an awesome job and I’m a minister, so I love to help people and he helped me so much, I was like, “I want to do that.” I applied and it’s been a blessing. I just do the best I can as the manager at Randolph. Just like Thomas did at Rittiman. Everything he was about, I wanted to do the same thing. So I got to kind of thank Thomas. He knows, I’ve already told him plenty of times.

Peter: That’s a great story. I want to to back to something to said earlier. Earlier when you were a renter you said that Thomas was “All STRAT” would you mind elaborating on what it means to be “All STRAT”?

Sedric: To be “All STRAT” first means that you treat people the way they want to be treated. I was trying not to get too personal, but me and my wife were renting and the land lord wasn’t paying his part, so they came after him and we were in his establishment, so they made us move out and we weren’t prepared for that.Thomas, he did an excellent job. He asked us what was going on and how he could help. He showed sympathy and he cared. He said, “I’m sorry to hear that and what I can do to help is…” He just showed the love and the compassion. I have those things and I thought it would be great if I could do them at Randolph. When people come in ,show that STRAT. Show that you care and do everything you can to show the customer, because a lot of times the customer is having a hard time already. By keeping the facility clean, showing friendliness and showing that I care about them, I know it goes a long way. That’s kind of what I do here at Randolph.

Peter: That’s great customer service right there.

Sedric: Yes, sir.

Lockaway Storage - Randolph

The front office at Lockaway Storage – Randolph.

Peter: Another things you touched on earlier is your ministry. Would you mind telling me more about what ministry means to you and about that part of your life?

Sedric: Sure. Well, I was raised in it, so it’s sort of a tradition. My dad was a pastor and he pastored a church for about twenty some odd years and I helped him with that.I always wanted to be like my dad of course, so I started to just mimic him. You know, as a kid you want to be like your dad. When I found out what it was about, you know ministry is about helping people spiritually. You know, a lot of us sometimes  have issues spiritually, mentally things of that nature and that’s kind of me. That’s my heart. Every time I see someone who needs help or is homeless, I really want to help them. We did have a food drive recently that went ok. As a minister, it’s my job to care for people spiritually, mentally, and physically. That’s also why I am going to school, to be a better business person and use the ministry not only to better myself, but to help others. I do believe in the word of God, especially because it helped me get through my troubles. There was a story, I wasn’t going to tell it, but there was a lady who came in and said she was homeless, so I asked her how I

Lockaway Storage - Randolph Parking and Large Units

Examples of parking spaces and large storage units for rent at Lockaway Storage – Randolph.

could help. She said she was looking for a unit that wasn’t too expensive. We found a unit that worked for her and she cried a little and I just tried to lift her up. After we were done, she thanked me and said that we had been a blessing. She was grateful that I had been loving and let her know that it’s not over. There are a lot of people who come in feeling like it’s the end, but it’s not over. I tried to let her know that we all have issues and problems, but we endure. If we can learn how to give in to the lord, we will make it past the storm. Storms are not forever.  That’s what makes me love my job even more.

Peter: For sure. You get the chance to help people out. So you also talked about how working as a self storage facility manager was helping you use your business degree. Would you mind speaking more about that?

Sedric: Right now I have one more year left before I graduate and I’ll get a double major. I’ll get my Christian ministry degree and then my business degree. I should be a senior pretty soon. One more semester. We’re in the process of starting a nonprofit and I had my first speaking engagement recently. It was a youth Sunday, so the pastor of the church I go to asked me to speak.

Peter: That’s great. So you live in the San Antonio area, I presume?

Sedric: I’m born and raised. It’s awesome. It’s slow. It’s family. People are laid back and I am a laid back person. At the same time I love to deal with people. San Antonio people are friendly. They love the lord and love to be around people. That’s what San Antonio is about. Like the Spurs. They are family oriented. Everybody should see the Alamo and the River Walk. We got the Spurs, the Missions. I like the old buildings downtown and the way they do the lights during Christmas. It’s so beautiful down there.

Peter: Any restaurants in the area you think people need to try?

Sedric: Las Palapas is pretty great. It’s a Mexican restaurant. Chachos is pretty great.

Peter: You’re probably the third person to recommend Chachos to me. What is so great about it?

Big Lou's Pizza in San Antonio

The pizzas at Big Lou’s Pizza in San Antonio aren’t messing around.

Sedric: Haha, yeah, they have something called King Nachos. Seems like it’s three or four plates and it is just a mound of nachos and meat. It’s ridiculous, but it’s good.

Peter: I am definitely trying Chachos when I come down next.

Sedric: Have you heard of Big Lou’s? They have a pizza so big one slice will fill you up. Once slice is like four or five normal slices. Look it up! The pizza is delicious too, but there is just so much.

Peter: Alright. Last question. Is there anyone at Lockaway you would like to give a shout out to?

Sedric: Ok, not just saying this because he is the owner, but Don Clauson has been just amazing. He’s taken care of me ever since I got here. He’s been so nice. Every time we have an event like the Missions’ baseball game or the hockey game, he’s just been so loving. We had the picnic and he gave us all a big hug. Even my wife was like, “That’s the owner? He is so caring and loving! You can tell he cares about you guys.” I said, “I know! This is amazing. This is the first time I met someone who is the owner and cares about his people. I think that’s why the employees here are so caring and loving. He’s the head. When you look at the body from the head to the foot, it starts with the head. If you’re loving and kind and all of that stuff, it will show in your employees. So I want to send a shoutout to Mr. Don Clauson, because that’s amazing! I’m learning a lot from him.

Banana Splits on Friday, 5/25, at Lockaway Storage on Randolph

Lockaway Storage Randolph Banana Splits 6/25

Do you like ice cream? Maybe even love it? How about a Banana Split?

If you have even an inkling of desire for the deliciously melty dessert, and happen to live in or near Schertz, Texas, then you’re in luck! Lockaway Storage near Randolph Air Force Base is hosting a Banana Split event in their office on May 25th from open to close!

Facility Manager Sedric Hatnot will be hosting the event and said that he enjoys showing appreciation for his self storage community. He wants everyone to feel like they’re at home when they come to the facility. By making the facility a welcoming place, Sedric sees the facility as a place that not only helps care for things, but for people.

“I also feel like by doing this we can also help people that come in and see that we do stuff for them as well. It’s not just renting units and things of that nature. There’s another side of it – we appreciate them for doing so.”


What
Banana Splits for Customer Appreciation
When
May 25th, 2018
Where
Lockaway Storage on Randolph Road
9482 E FM 1518 N
Schertz, TX 78154
Who
Customers of Lockaway Storage!
Why
Because Lockaway Storage believes in showing appreciation.


Sedric went on to credit other lockaway team members for creating a culture that instills this customer centric focus. “I love how Henry and Don do things. Before they even talk about company stuff, they want to know how you’re doing. How the person is doing.”

“So I feel the same way. The customers are renting from us or things of that nature. I love to give back to them as well. It also helps, so that they’ll say ‘You know what? Man, at Lockaway Storage they really appreciate us renting and stuff. They did a Banana Split!’

“So of course that will draw other people in, and they’ll be like ‘Oh really?! Well what else do they do?’ and they’ll be like ‘They do the barbeque, they do the hotdog, they do the donut’

“Then they’re like ‘Wow!’ So that’s what I want to do. It also helps with the marketing. It brings people in like ‘Okay I’m going to rent, but they’re gonna feed me sometimes too? Wow!’ “

From barbeques to donut days, this facility is never in short supply. Maybe this is part of the reason why Sedric is able to describe community at Lockaway Storage Randolph as “Very Close”.

Of course the other part has to do with the facility’s customers.

Many of Sedric’s larger units are home to a variety of handy clientele,“They might work on cars, small businesses, welding, and they work on cars and stuff like that.”

One day as Sedric was making his usual rounds, he had a surprising request from one of these tenants.

“Of course i go out there and talk to them. And Make sure they’re doing what they’re supposed to. But they told me just a while ago that they wanted to do a barbeque for the community.

“I don’t have that on the marketing but the tenants want to do that for everybody. And even myself. I guess they’re gonna get all the meat and the barbeque pit.”

Sedric said he will have to run the idea past the District Manager, but expressed how this gesture showed the character of his tenants. From sharing tools to sharing a lunch, the organic camaraderie of the tenants helps make the Lockaway Storage Randolph Facility a comfortable home for their customers belongings, and for the customers themselves.

Until then, why not stop by the office this Wednesday for some delicious banana splits? There will be chocolate, vanilla, and strawberry ice cream along with plenty of sprinkles, chocolate syrup, and of course, bananas. Like Sedric said, this is his way of showing the facility’s appreciation for its customers and others who may be interested in renting, so bring a friend!

Self Storage Milestone: Happy 2-Year Anniversary to Sedric Hatnot!

Here at Lockaway Storage, we know our success is due to our wonderful team. The care they give our renters is unparalleled and we want to highlight their milestones along the way. Below is an interview with team member Sedric Hatnot, who is celebrating his 2-year anniversary with Lockaway Storage.

Sedric Hatnot - Lockaway Storage Team

Sedric Hatnot is the facility manager at Lockaway Storage – Randolph in San Antonio.

Sedric is the Professional Storage Manager at Lockaway Storage near Randolph Air Force Base.

Colby: Get me up to speed here Sedric, how long have you worked here and what anniversary are you celebrating?

Sedric: Two years, we are coming up on my first two years.

Colby: Is self storage what you expected it to be?

Sedric: Yes, it was, because when I utilized the facility as a tenant I was going through somewhat of a tough time and I met Thomas and he really helped me out both with what I needed and also in a way to feel more comfortable with my situation. After that, I was like, “Well, this is something that I want to do.” So, I applied and came on and it very much is a customer service job. I found that this is what I want to do, and two years later still enjoying the company.

Colby: That’s pretty cool. You got a chance to see what the company was like as a client before becoming an employee. What advice would you give somebody if they were coming to Lockaway Storage and they had no storage experience whatsoever?

Sedric: I would tell them to talk to the other employees here. That’s what Thomas did for me. I saw the things that he did and the skills he had. I would also recommend even for a month or so renting a unit, so you know what you are getting involved in and what tenants would be looking for.

Colby: You’ve been on both sides of the desks, so I bet that must help. Sedric, tell me a little about yourself outside of storage. You mentioned you are a minister, what hobbies do you have and what keeps you busy when you aren’t at the facility?

Sedric: What keeps me busy is school. I am in school and I will graduate this year. I already have two degrees, and I am going to get my Christian Ministry degree. I am really excited and a lot of communities really need help. That’s why when I found out about storage I was like, “Wow, you are really helping people.” This is an excellent place to meet people who need help and assist them. My hobbies are studying and preaching and teaching, so there are some studies I do for God as well. I love my family and studying the word of God.

Colby: Where are you getting your business degree and your Christian ministry degrees?

Sedric: Wayland Baptist University. It’s an awesome school. There are a lot of military folks that go in and apply. I have been there four years.


“Sedric? Man, I love this guy. Not only is he motivated, he is always trying to bring his property above par. He’s always clean. He keeps the office clean. He keeps the grounds clean. You can tell he takes a lot of pride in the presentation, the curb appeal of the property. Most importantly, he is very, very coachable. That’s what I like about him. He’s not afraid to ask for help. He is not afraid to accept the coaching that I give him, anything that’s going to make him a better manager. He took a property that was in the low 50’s and 60’s in terms of occupancy and now it’s coming close to 90% now. The turnaround for him, was that he thought he was the worst store in terms of occupancy and revenue, but when I showed him where he was compared to the rest of the team, he was in the middle of the pack. He became motivated, because I think he realized that he wasn’t doing that bad. His momentum started kicking off right there.”

Henry Medrano, Self Storage District Manager


Colby: You are obviously a guy who likes to help people and give people advice and be there for them. Do you have any stories that really stand out of you being able to help out somebody in a meaningful way?

Sedric: There is a story about a homeless lady. She was having rough times. The thing is, Henry and Don, they care about you first. That’s one thing I love about those guys. They care about you and they are going to help you. I tried to cheer her and tell her things never last and things get better. I assured her she was in the right place. She said she was a daycare worker and took care of kids and before she left she said I really helped her. She said she really needed our help and things were turning around. It was just like I told her, things happen for a reason and it’s only a season. I am really proud of her and I am sure she is way better off now than when she first met me.

Colby: That’s a great story. Thank you for sharing. To change directions a bit, do you have a favorite restaurant near the facility?

Sedric: At lunch, there’s a place called Youz Guyz and they make sub sandwiches and Philly cheesesteaks that are really good. We only get 30 minutes for lunch, so I can go there and grab a sandwich and fries real fast.

Colby: Youz Guyz, like how you speak in New Jersey?

Sedric: Yeah, that’s where they are from.

Colby: Gotcha, you mentioned that you do some preaching now, what church do you preach at or is there one you attend regularly?

Sedric: Yes, sir Living Faith Fellowship Church they have an awesome ministry. They do really good teaching when it comes to the word of God. I help out there now and it’s going awesome

Colby: Excellent. Last question. Is there anybody that you would like to give a shout out to that has helped you out in the years so far?

Sedric: I would say the community. Everybody as a whole is amazing, and I love that. You can come into Lockaway Storage and you can tell right away that the people that work here care about their business and people.