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Storage Customer Reviews
Jennifer Harris
3 months agoJennifer Nolan
3 months agoLouie Meza
5 months agoJohnny Hernandez
9 months agoMarisela Martinez
10 months agoCristina Sosso
11 months agoShelby Fojtik
11 months agoJackie Rios
1 year agoKayleigh Franklin
1 year ago
Jennifer Harris
1 year ago
Brooke Reed
1 year ago
Ann Alvarado
1 year ago
CASEY MAE
1 year ago
Linda Gaston
1 year ago
michael anglin
2 years ago
Keith Durr
1 year ago
Jackie Rios
1 year ago
Kayleigh Franklin
1 year ago
Vanessa Major
1 year ago
Jay Malixi
1 year ago
Brian LaValley
10 months ago
John Robison
2 months agoStorage in San Antonio, TX
Lockaway Storage Evans Road is located to serve you! Our property is in northeast San Antonio, near the communities of Bracken, Garden Ridge, Northcliffe, Selma, Live Oak, Longhorn, Windcrest, and Hollywood Park. Whether you live on the outskirts of San Antonio or you’re looking for an affordable solution to the lack of space downtown, we’ve got you covered. Our office is open six days a week, making it easy for you to get the assistance you need from our team.
With features like onsite truck rental, convenient drive-up access, and affordable boxes and packing supplies, our storage facility is the one and only place you need to go when your home or business is feeling cluttered.
It doesn’t stop there, though! We’re also proud to provide vehicle parking for cars, boats, business vans, RVs, and more. We make it easy to pay your bill thanks to our online bill pay program, and extended access means you can move whenever it’s convenient to your schedule. Let our team tell you more about our climate-controlled storage units and our secure, gated entry. You’ll find everything you need with Lockaway Storage Evans Road!
Happy 1-Year Anniversary to Justin Villarreal of Lockaway Storage – Evans Road!
Here at Lockaway Storage, we know our success is due to our wonderful team. The care they give our renters is unparalleled and we want to highlight their milestones along the way. Below is an interview with San Antonio team member Justin Villarreal who is celebrating his 1-year anniversary with Lockaway Storage this week. All interviews are performed by Peter Soto.
Justin can be found at Lockaway Storage – Evans Road.
Justin Villarreal is a Lockaway Storage team member in San Antonio at our Evans Road location.
Peter: It’s been a year ago now. How did you get started working in self storage?
Justin: My intention was to get out of a call center. That’s actually where I was at, Wells Fargo. I was looking for a leasing position in the apartment industry. Well, when I was searching on Craigslist, that’s how I found the job. I came across an ad for “Assistant Manager” in self storage. I applied and low and behold I got the job. Apartments definitely weren’t something I was looking forward to, but something I’m glad I didn’t go into, because, apartments, from what I hear, can be little more, how can you say, tedious.than working in the self storage industry.
Peter: It sounds like you’re saying that the self storage industry is more exciting than the apartment industry. Can you elaborate on that?
Justin: Oh, yeah. You encounter all different kinds of things. Not necessarily problems. Just different people from different backgrounds going through the home buying process, we go through it too. When they get it, when they move out and actually move into their house. It’s definitely rewarding to hear how good of a self storage facility we are and the quality of customer service we provide.
Peter: It sounds like you see a lot of different people during the week from a lot of different backgrounds and walks of life.
Justin: From the military to people who are exchange students. I have teachers. I have small businesses. The list goes on.
Lockaway Storage is located at 7858 E. Evans Rd
San Antonio, TX 78266
Peter: Do you have any favorite stories about anything you either heard or experienced yourself during your time at Lockaway Storage?
Justin: Absolutely. I had this one that actually resulted in a Google review for our Evans Road location. During the purchase of the property, I guess information didn’t transfer over to our software, so this Lady came up and she’s trying to figure out where her stuff was. She hadn’t been here in a couple years and she had been storing some very prized possessions and sentimental items that were passed down from generation to generation. We ended up going to the unit that we that was hers and her stuff wasn’t in there, so she starts going.crazy. She’s just going really, really crazy about how we lost her stuff or somebody stole her stuff. The cops were even called out that day. Long story short, she mis-remembered which unit was hers and we found her stuff. It ended up working out for the better. It was just one of those one offs that you didn’t know that you could encounter in the industry. It’s not one of those everyday things. I felt really good coming out of it, because at the end of the day she was relieved and she continues to store here.
Peter: It’s because you guys gave her really good customer service, right?
Justin: Yeah, overall, her experience, she told me that I handled it very well. I was just trying to figure out what she was talking about and where she was actually at, because a lot of people coming to this property, they would be told to just go pick a unit out back and tell me what number it is and we’ll move you in and do it like that. There was no customer service with the previous manager. Now the people who come in are like, “Somebody’s always here. I like that.” You know, somebody’s always here during the hours of operation.. We’re just readily available and that’s just and that’s just something that they’re taking away from Lockaway storage as opposed to the previous ownership. .
The front gate of Lockaway Storage on Evans Road in San Antonio.
Peter: I’ve heard Lockaway does that “Change Management” thing and when people who were previously storing come in they always comment on how things are so much cleaner, safer, more secure. Would you say that’s what happened here?
Justin: Absolutely. How we take care of security, our customers have to have keypads in and out. It’s not like when you’re exiting you pull up and the gate automatically opens, no. You have to put in a code and that gives them peace of mind and makes them feel secure as well. Of course the cameras and all the other added features. We also have neighbors and being that we’re so remote, even though somebody’s not here outside of the hours of operation the guy next door is always looking out on the property. Not to mention, he has units here as well and he’s always on the property. The property is starting to build up.
Peter: It sounds like you’re doing a great job out there at your facility. When you’re not at work, do you have any hobbies?
Justin: I play recreational volleyball and basketball for the local San Antonio parks and recreation.
Peter: What position did you play normally in basketball?
Justin: Point guard.
Peter: Nice are you just lighting it up or are you trying to dish out some assists too?
Justin: Definitely assists. I’ve always played shooting guard, so going in and playing point guard is like playing goalie to a hockey team or to a soccer team. You’re kind of depended on and looked to for guidance as far as plays and stuff like that. Playing different positions you definitely have to adapt, especially when you go from playing volley ball to basketball and I also play baseball occasionally, but that’s not something I do year round.
A hallway in the Lockaway Storage facility located on Evans Road in San Antonio.
Peter: Dang. You are a very active person.
Justin: Yeah, I try to be. Being that I am trying to go back to school and trying to manage time, I try to find some extracurriculars and other things to do during that time to fill that void.
Peter: It’s good that you have a job that allows you to enjoy your social life after work. Do you live in the San Antonio area?
Justin: Yes.
Peter: If I was going there for the first time and I wanted the real local experience, what should I do?
Justin: Go to the Alamo. It’s a place I take my nieces and nephews when I do have time off just to teach them something cultural. It’s something they can see in the city itself. A lot of that is education, so education is already part of it, like at the IMAX they have “The Alamo: The Price of Freedom. Then you can walk down the street and there’s the Alamo. It’s really fun.
Peter: Any favorite restaurants in San Antonio?
Justin: Yes, it’s called Crystal’s Cafe. They have the best breakfast tacos in San Antonio.
Crystal’s Cafe in San Antonio, TX serves great breakfast tacos.
Peter: Wait, breakfast tacos? I’ve heard that before about San Antonio. Is that one of those food you have to eat if you live here?
Justin: Yes, it’s a real traditional Mexican type of thing, I guess. The culture down here is, of course, Mexican-American, I guess you could say. For instance, the food itself they’re real big on enchiladas here, tortillas, tacos, just all of the menudo, posole, just all of that stuff.
Peter: Those were basically all of my questions. Do you want to give any shout outs to anyone at Lockaway or the Strat Prop home office?
Justin: Sure. I’d like to give a shout out to Amy Medrano. Through her effective coaching and her immediate availability, I feel she is truly a dedicated leader by example and a great asset to this company. Thanks for being awesome.
Garage Sale Follow Up: Lockaway Storage on Evans Road
This year’s annual Garage Sale at Lockaway Storage on Evans Road attracted a good crowd and even better sales! At Lockaway Storage, our Facility Managers work hard to put on community events like these to thank our customers and encourage new ones to consider storing with us.
Evans Road Facility Manager Ted Sedlak, who put on the garage sale event, said that there was a really good turn out, “I had a lot of people show up. I had more buyers than people selling, but I guess that was good for people who showed up to sell stuff. It was a big hit.
“I bought like 49 hot dogs, and I only had 6 left. So it was a really good turn out. I had listed it on Craigslist in the yard sale portion and I didn’t realize this, but there’s apps on your phone, like yard sales apps, that pulls all of Craigslists information, so it really helped me out.”
Between the assist from yard sales apps and the irresistible smell of hot dogs on the grill, Ted had a good crowd despite having fewer vendors this year, “I had to have at least 50 people come through. But it was a really good turn out in terms of people coming out to buy stuff.”
When you go to a garage sale you never know what you might find. This year, Ted explained that the customers were selling common household items, “Basic yard sale stuff – they had a bunch of toys and clothes and dining room sets.”
Great deals, food, drinks, candy, and balloons for the kids make for a fantastic garage sale. However, we know that doing all this not only helps customers clean out their units. According to Ted it also helps our facilities communicate their appreciation to the customers, and promote their units to potential customers.
“The goal was really customer service appreciation. I wanted to make sure all my customers knew that they were appreciated, come out and eat, and a lot of them have the storage units where they are like ‘dang, I really wish I could get rid of some of this stuff,’ so the garage sale was kinda an opportunity for them to get rid of some unwanted items that they didn’t need.
“And it also really helped me with marketing because a lot of people that came through didn’t even realize there was a storage facility in the back there. A lot of people that were coming to buy stuff were really surprised and a lot of them said they are probably going to rent with me in the future”
Ted is always dishing out the good deals even when there’s not a garage sale, “I’m running a really awesome special where it’s 50% off every other month.” So if you’re in the market for a storage facility that goes above and beyond the call in customer service and appreciation, give Ted a call to learn more about his specials and how you can become a part of the Lockaway Storage community!
Lockaway Storage on Evans Road Garage Sale April 14, 2018
The flowers are blooming, the weather is getting warmer, and garage sale season is in full swing! So we thought we would get in on the fun this year by throwing our own garage sale, Saturday, April 14th at Lockaway Storage on Evans Road!
All customers from the Evans Road and Garden Ridge locations are welcome to attend this event that will take place from from 10 a.m. to 4 p.m. But don’t come late, we already have a number of customers that are primed and ready to be there when the gates open, so they can get a first look at all of the goods.
While we all love a good garage sale, we also want this event to be about letting all of our customers know how much we appreciate them building a stronger community. There will be hot dogs, chips, and drinks so everyone can come out and enjoy some food too while they get to discover the treasures the units hold.
“I’m the manager at both Garden Ridge and Evans Road, so it made a lot of sense to have an event for both facilities,” said Ted Sedlak, Professional Self Storage Manager. “Everybody should come down, enjoy some good food, and sell some of their old items. You never know what could show up!”
It will also be a great chance to get to know other customers who are renting with us. Be sure to bring along friends who may be interested in renting. Our friendly managers are always running great move-in specials! And if they do end up with a new unit at the end of the day, you’ll also walk away with $50 off your next rent payment.
We can’t wait to catch up with everybody and we know you all can’t wait to get your hands on some great deals. Make sure your car and your stomach have plenty of room before you come! See you Saturday!
Jennifer Harris
2 months ago