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Lockaway Storage - FM 471

15110 Farm to Market 471, San Antonio, TX 78253

Office Hours Now Closed
  • MON - FRI9:30am - 6pm
  • SAT8am - 4:30pm
  • SUNClosed
Gate Hours Now Open
  • Daily6am - 10pm

Closed for lunch from 2:00-2:30 M-F and 1:00-1:30 Saturday.

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Storage Customer Reviews

Website Reviews

Stephanie V.

5 months ago
Chris was awesome. Always helpful and kind!

Cynthia

7 months ago
Nice, friendly staff. Chris was very helpful.

John

7 months ago
Easy to get in and out. Very clean and office management very friendly.

Joesph L

8 months ago
Ive used for multiple units and will use again in future when needed.

Jonas G

9 months ago
Chris was very friendly and very professional. Always available and will recommend him and his services. I'm retired from SAPD.

Seth L.

9 months ago
Very professional staff (Chris) & clean site!

Elvis E

10 months ago
The storage facility looks clean and secure. The customer service was excellent and I would not hesitate to use the facility in the future for my storage.

Audrey G.

10 months ago
We had a wonderful experience with Lockaway Storage. Great customer service! Clean! Great price! Very pleased with everything!

Larry Smith

11 months ago
Great service & an OSU fan!! Chris, is a great customer service person.

Donald

11 months ago
Great job & service by Chris!

Paul

11 months ago
Lockaway Storage has exceptional customer service and great rates. Chris and Jordan are great!

Melissa Schreiner

1 year ago
Jordan was absolutely amazing. He even ccalled his boss to ask for a discount to keep our business!! A++ service!!

Mike G.

1 year ago
Chris is great. He provided me a great unit. Was very helpful in a compromising situation. He did all of this during a HURRICANE!!! Senior discount too!!!

Miranda S

1 year ago
We are very happy with the service, Chris was warm and welcoming as well as knowledgeable. We are confident that we will enjoy our experience here with Lockaway.

Ron

1 year ago
Chris and Chris are great! the service and facility here are top notch! Thanks

J Smith

1 year ago
Loved everything about this storage facility!

Rich

1 year ago
They have great customer service and great prices.

Mark

1 year ago
Lockaway storage is a great facility. We never have a complaint, and the customer service is outstanding. We have had a great time renting from this location and would recommend it to others. Thanks :)

Ray

1 year ago
Enjoyed working with Chris P. He is extremely helpful and informative. Will recommend this facility to everyone.

Paul

1 year ago
Great place. Manager easy to work with. all Good.

Oscar

1 year ago
Great Location. Very Professional & Kind. Extremely Clean Location.

Gabriel

1 year ago
Chris has done a great job at the storage facility. No Problems. Dedicated Person.

Ben

1 year ago
Overall great place and Chris is a welcome face to see every time I stop by.

Deanna

1 year ago
Chris P and Chris K were AWESOME to deal with especially Chris P! He was always so helpful and super friendly. The grounds were alway immaculate and I've been happy and secure staying at your facility. Thank you

Debbie C.

1 year ago
Excellent customer service by Jason. Very helpful!

kathy

1 year ago
Chris is the manager here and he is so nice and helpful. Paying storage fees is something that I hate but the staff is so kind and helpful that I forgot I was doing something that I don't like. Thank you all!!!

John

1 year ago
Just got moved into a rental unit. Chris may have been the most friendly storage unit employee I have ever dealt with. Location is a bit out of the way but thats why they have the best prices around. Unit clean and management very accommodating.

Sara

1 year ago
Wonderful customer service! :)

Jorge

1 year ago
Thanks for 3 years of storage- Had a great experience. Service Superb. Thanks

HENRY

1 year ago
GREAT PLACE TO STORE YOUR FURNITURE. I WOULD RECOMMEND THIS FACILITY TO ANYONE!

Camille

1 year ago
GREAT JOB!!

Richard

1 year ago
Great service, clean and well managed facility! Would not hesitate to use it again in the future.

Roger

1 year ago
Great place to store my stuff. Chris is a great guy! and very thorough.

Justino

1 year ago
Great facility and customer service. Been customer 6 years.

Trina

1 year ago
Excellent service. No theft, no bothers. Quiet. Chris P. was amazing. Place smells great. :) Great atmosphere, Great rates, easy to sign up and move in.

Britney

2 years ago
Chris P. Is great and although the facility is far for me, I would definitely use this place again. Reasonably priced and great service that is not bad to look at ??. Very understanding when issues arise. Very responsive as well.

2 years ago
EXCELLENT ASSISTANCE WITH MOVING IN AND OUT PROCESS. PROVIDED ASSISTANCE FOR THE DELIVERY AND PICK UP OF PODS CONTAINER.

Hector

2 years ago
Chris P. provided great service that made me feel good-Excellent!!

Kristin

2 years ago
Chris was very helpful and pleasant. Thank you!

Jeremy

1 year ago
Overall Pleasant experience. No issues or concerns. Friendly staff.
See all reviews

Angel Rodriguez

1 year ago
I had one of the larger storage rooms for almost two years with no issues whatsoever. The facility is always clean and safe. I was skeptical of the new owners at first but they turned out to be pretty awesome. I highly recommend this place for storage. A+

George Sellers

2 years ago
I an living in TN and have Items stored at Lockaway Storage.FM471 I have been kept informed about changes and all email are answered within a short period of time, Thank you Chris

Jack Reed

1 year ago
I had a great experience storing with Lockaway 471. My climate controlled unit was always at a good temp and secure, the staff was friendly and easy to work with. I would recommend storing with them.

Drew Wilson

1 year ago
I had a unit for nearly a year, and I've been very satisfied with the whole process. Staff has been available and knowledgeable, unit has been secure and dry. Facilities are all in great repair.

Miguel Quintero

1 year ago
Excellent staff and very helpful personnel, my furniture was kept in very good condition. The Security was exceptional main priority and always returned my calls on a timely manner. Excellent location to store your property.

Melissa Van Der Kamp

1 year ago
Jordan was awesome. He found us discounts to help us out and we were able to move in right away. Thank You for amazing service guys.

sarapetrie

1 year ago
We had a wonderful experience here with the ac units would highly recommend!!

Steven Sledge

11 months ago
Great staff, great service. This is an outstanding place for self storage. Thanks for all your help!

Khollyn Evans

4 months ago
Nice and friendly staff. The facilities were nice and clean and seemed safe. Very easy check in process.

Joshua Coffey

3 months ago
Friendly and professional staff. Zero issues.

Travis Simoneau

2 years ago
The driveways are big enough to make the in and out very easy as well. Also this facility is very convenient for us to get to in a timely fashion. Hope to have our RV there for some time to come. they got it done quick.

Joni Williams

3 years ago
These folks recognize you when you visit and have a fast and friendly process. They called me and confirmed my needs and met them every one. Great job all the way around. Best place in San Antonio.

Tony Barboza

2 years ago
nice friendly staff, drive up storage

Todd Folmar

1 year ago
I have kept my boat there for about 3 years. Never had any issues. There is adequate space to back the trailer.

carolina roque-solis

2 years ago
See all Reviews

Storage Facility Amenities17 Amenities

  • 24 Hour Cameras
  • Boxes & Supplies
  • Climate Control
  • Commercial Storage
  • Delivery Acceptance
  • Drive-up Access
  • EZ Access
  • EZ Drive In
  • EZ Drive Thru
  • Gated Entry
  • Interior Hallway
  • On-site Management
  • Online Bill Pay
  • Online Rental
  • RV, Car, Boat
  • Rental by Phone
  • Roll Up Doors

Storage in San Antonio, TX

Lockaway Storage is proud to offer superior self storage options to the San Antonio metro area. You’ll find our affordable facility at 15110 FM471 near Falcon Landing, Wind Gate Ranch, San Geronimo Air Park, and Stump’s Steak House Grill. We’re the perfect storage destination for anyone who lives or works in the northwestern San Antonio metro area. Come see us and let us provide you with the perfect storage unit for you!

At Lockaway Storage- FM-471, we always greet our tenants with a warm smile! We truly appreciate our customers for choosing us when they need self storage. If you ever have a question or concern, we are always here to listen and accommodate you in a professional, yet compassionate, manner. We understand that renting a storage unit with our competition can sometimes be troublesome and complicated, and that’s why we always keep our prices fair and free from any hidden deposits or application fees!

To help our tenants save even more money, we offer move-in packages in a variety of forms. Have you ever moved your things into a storage facility, only to feel forgotten once you converted from a potential customer to a current tenant? We work hard to make sure that you are given top priority – even after you choose us! In addition to our move-in packages, we provide a number of different customer appreciation packages.

We appreciate you choosing us. Whether you live or work in Windgate Ranch, Kallison Ranch, or Medina, we’re conveniently located and just a short drive away. We look forward to becoming friends with you very soon! 

Happy 3-Year Anniversary to Chris Pruitt

Here at Lockaway Storage, we know our success is due to our wonderful team. The care they give our renters is unparalleled and we want to highlight their milestones along the way. Below is an interview with San Antonio team member Chris Pruitt, who is celebrating his 3-year anniversary with Lockaway Storage this week. 

Chris is the manager at Lockaway Storage – FM 471.

Chris at Lockaway

Chris Pruitt is the manager of Lockaway Storage – FM 471 in San Antonio, TX.

Peter: So your work anniversary is coming up. Is it just one year?

Chris: Three years actually.

Peter: Whoa, three years is a long time in the self storage industry! How did you get started?

Chris: So, I was actually engaged at the time, and I needed a steadier job than what I had at the time. My fiance at the time was looking on Craigslist and found the ad. She recommended I try this out because it would be new and interesting. I sent in my resume and here I am now.

Peter: Three years later, you must like it pretty well?

Chris: Yes, everyone here is very nice and helpful. It has become like a family here, so I really enjoy that.

Peter: I’ve heard that from a lot of people in the company. Why does it feel like a family to you?

Chris: When you first start out, you get a call from Don Clauson welcoming you to the team. I know I personally got calls and emails from people I hadn’t even met yet welcoming me to the team and just thanking me and also people from Killeen and all over. That was just the start. If you ever need help or don’t know something. There are so many people who are just a phone call away who want to help you. We’re not just like this at work either. We can talk about sports and hang out outside of work. It’s not all work related and team members hang out after work hours. We also have baseball games that we all go to  or hockey games that we’re all invited to just to hang out and be a big family.

Peter: Man, I am jealous. That sounds like an incredibly fun and supportive environment to be in.

Chris: It is. It’s very supportive and fun.

Lockaway Storage FM 471 Office

The front office and sign at Lockaway Storage – FM 471.

Peter: Three years is a long time. You’ve probably seen quite a few things. Do you have any stories or moments from your time in self storage?

Chris: Oh, my goodness. There are so many. Everybody’s so different. My most memorable storage storage storage was when I first started out. Strat U hadn’t been put into effect yet. I went through the basic training and then went to the store I would be assistant managing and I met the manager there and we worked together for a couple days and then he went to Scotland for the next couple weeks, so that was a great learning experience for me, because I had to learn very quickly.and be on top of my game. He was in Scotland and I was working all alone. This facility had almost a thousand units to deal with. Of course, if I had any questions there was someone I could go to. I could reach out to fellow team members and they would be willing to help me out. It happened to be incredibly busy, so I was renting units left and right, taking people out two at a time to rent units.

Peter: Wow, they really threw you in the deep end quick there.

Chris: Haha, yes. Some people would have been overwhelmed, but I saw it as a good learning experience, an opportunity to learn more and become a better person, I guess.

Peter: That’s awesome. That’s great. Sounds like you really rose to the occasion! And three years later you’re still here.

Chris: True. They haven’t gotten rid of me yet.

Peter: You’re not always at the facility. Do you live in the area?

Chris: I actually live on site.

Peter: Oh, so you are always on site in a way.

Chris: Yes, in a way. I’m not restricted to being here 24/7, but it is nice living on site. Definitely has its perks. Added security for the tenants.

Peter: Oh, yeah. I’m sure the tenants appreciate it.

Chris: That’s true, yes.

Peter: So outside of work do you have any hobbies?

Chris: Yes,  so I am big on family. Most of my time is spent hanging out with my near 2-year-old and my wife just making memories. Aside from that, I enjoy going to Texas country concerts and watching the greats play like Merle Haggard, Willie Nelson and Garth Brooks. And I really enjoy sports, both playing and watching. That’s actually how I met my wife, playing co-ed softball in San Marcos.

Peter: That way you know you have mutual interests.

Lockaway Storage - FM 471 Parking

Parking is available at Lockaway Storage, and tenants take advantage of it for a variety of items.

Chris: Yeah, that’s true, yeah.

Peter: So you said you had a two year old. What’s your kiddo’s name?

Chris: Her name is Pearl.

Peter: Oh, that is a beautiful name. Congratulations. Being a father is such an important job.

Chris: It is. It is such a blessing.

Peter: Most important job in the world for sure. Are there any restaurants in the area you like?

Chris: That is a good question. I have not explored San Antonio as much as I would like. I’ve been here going on a year, so I haven’t explored down town as much. There is a place in Helotes called El Chaparral that is pretty tasty.

Peter: Is there anything I haven’t asked about that you want to talk about?

Chris: What I’ve learned or what has become more apparent to me is that everyone is different and has their own personal story and comes from different backgrounds. They come in with different attitudes and needs. We’re all different, but one of the things that connects us all is that we all want to be taken care of. When you take good care of others is when you build relationships with them and they become more than a name and a face. Once you’ve established that, work becomes so much more. It becomes more enjoyable when you get to really know a person and take good care of them.

Peter: Isn’t that what it’s all about, just being human and living life?

Chris: That’s very true, yes.

Peter: Right on, man.

Chris: Yeah, everybody wants to be treated nicely. Which is part of Stratitude: treating others as they want to be treated. Which is very important.

Peter: Great. Is there anyone in the company you’d like to give a shout out?

Chris: Sure. I guess I’d like to give a shout out to all the team members I’ve gotten to meet, those who trained me, even those who I haven’t met, so, I guess, everyone! And then a shout out to whoever’s reading this!

Self Storage Milestone: Happy 4-Year Anniversary to Chris Pruitt!

Here at Lockaway Storage, we know our success is due to our wonderful team. The care they give our renters is unparalleled and we want to highlight their milestones along the way. Below is an interview with team member Chris Pruitt, who is celebrating his 4-year anniversary with Lockaway Storage.

Chris is the Professional Storage Manager at Lockaway Storage, FM 471 in San Antonio, TX.

Shannon: Which year anniversary is this?

Chris: This is my fourth year at Lockaway.

Shannon: Oh nice, congratulations! I guess we’ll just jump right in then: How did you first get started with Lockaway Storage?

Chris: I got started because my wife and I were engaged at the time, and we were looking for a job that was going to be near where we were going to be living. She was searching on Craigslist and found the posting for me. So I applied, got hired on, and it’s been memories ever since then!

Shannon: Very cool, that’s awesome. So is being in self storage what you thought it would be?

Chris: I didn’t expect the stories that I would gather, the memories I would make, the friendships that would be created, and the interesting people that I would encounter.

Shannon: Do you have any positive memories you would like to recount?

Chris: My favorite story is actually just the interactions I’ve had with tenants as a whole, the appreciation they show for our services. People have offered me six-packs of beer. They’ve offered to leave me tips. They’ve made me hand-made tamales. They’ve brought me gifts and invited my family to the lake. They’ve invited my family over for dinner. So it’s just the appreciation that my tenants showed for me, that’s one of my favorite parts of the job.

Shannon: Wow, that’s awesome! It would be mine too if I were you! That’s amazing. Do you have any advice for anyone who’s thinking about working in self storage?

Chris: Just getting to know your tenants can go a long way. Because if you get to know them, you might have an experience similar to mine, like people offering these things, appreciating you. If you see a customer wearing a Dallas Cowboys hat, use that to talk about the Cowboys! Just find things to build trust between y’all, which helps the tenant feel safe and secure while their storing at your facility.

Shannon: Yeah, I think that building that sense of security and trust is important. What is your overall experience been like working with Lockaway Storage?

Chris: It’s overall been an amazing experience so far. Just the people I get to work with in terms of team members. Most of them are just all very friendly and outgoing. Tenants as well. To hear their stories and whatnot. There’s never a dull moment, so I enjoy that.

Shannon: I’m glad to hear that! Switching gears a little, is there any advice you would give to potential customers interested in renting their first storage unit?

Chris: I would mention to them to consider the location. Is it close to their home? What are you going to be storing as far as whether you’ll be needing climate control or non-climate control? Check out the crime rate in the area and make sure you ask questions to the manager as far as security of the facility. Ask if the manager lives on site. Lockaway does an amazing job as far as security and customer service. Compared to our competitors, Lockaway’s customer service goes above and beyond.

Shannon: Do you have an example of a time where you went above and beyond for a customer?

Chris: Well, I mean it happens day-to-day. I had a customer whose car battery died outside the office, so I went outside and offered to use my jumper cables and my car to help jumpstart their car so they could get back on the road and not have to call somebody to get towed. Someone had a flat tire before, so I went out there and helped them change their flat tire. Things like that are examples of going above and beyond as managers at Lockaway.

Shannon: Why do you think it’s important for you and your team to step up like that?

Chris: It just helps. One of our “Strat Values” is strengthen our community. So it helps strengthen our community, and it helps build a stronger relationship with tenants. They know that we’re looking out for them and we’re not just sitting in the office just wanting to make a transaction and take their money. We really want to build a relationship with them and get to know them more.


“A great thing about Chris is that he keeps his store very organized. Because of that, he’s been able to take on extra tasks that have really benefited the company. We really work with our past-due customers to avoid auctioning any of our units, but it sometimes is an unfortunate necessity. Chris recently helped Lockaway transition our storage auction process from in-person auctions to the online auction site StorageTreasures.com. He researched how the site worked and even wrote a step-by-step guide for our managers to use. Chris really stepped up and did a great job on this project.”

-Jason Steitle, Education and Training Manager for Lockaway Storage


 

Shannon: That’s fantastic. So we were talking about the importance of looking at a facility’s security features and knowing what the area is like around the facility. Can you describe what the area or neighborhood is like around the FM 471 facility?

Chris: Right now, I am pretty much surrounded by fields.

Shannon: Haha, oh!

Chris: Yeah, there’s not too much around me. But there are neighborhoods popping up left and right though, so it’s just a matter of time before I’m surrounded by neighborhoods. But as of right now, I have fields to the left of me…

Shannon: Fields to the right…

Chris: Haha, yeah exactly!

Shannon: But hey, that’s not a bad thing though! It’s probably easier to hear people coming in and out of the facility, and to keep an eye on things without a bunch of distractions.

Chris: That is true. For security reasons it’s nicer. I think it’s nicer just because there’s no houses where people can jump fence. The field is overgrown and there are cattle and deer.

Shannon: You would have to deal with the cows if you were on the run!

Chris: Right, haha. So that makes it less desirable for people to try to break in. I’ve never had any issues here thankfully.

Shannon: Sure that makes sense. So assuming you’re not always at work, and hanging out with cattle across the street or things like that, what do you like to do when you’re not working?

Chris: I am a big family person, so I really enjoy spending time with my wife and daughter. Whether that be hanging out at home or going to see our parents, or exploring San Antonio and going on adventures. I also enjoy going fishing. I find that very relaxing and peaceful.

Shannon: Do you have a favorite fishing spot?

Chris: I actually don’t go fishing much here in San Antonio. I usually go to Austin, so I haven’t really gone fishing down here.

Shannon: Right on. So I was just curious, how old is your daughter?

Chris: My daughter is two and a half, and she is a “Daddy’s Girl”.

Shannon: Haha how so?

Chris: I am her best friend. And, really it sounds corny, but she is my best friend too.

Shannon: That is so sweet! Do you guys have any daddy-daughter spots you like to go to?

Chris: We will go to Red Robin and eat there together; kick it in the booth. She’ll eat her food, I’ll eat mine, and she’ll steal my food, haha! I am wrapped around her finger. When she asks me to do something it’s hard to tell her no. Of course if it’s something dangerous I’ll say no, haha! Even watching T.V. she’ll make sure she’s snuggled up close to me, lie her head on my shoulder while we watch T.V. together. So yeah, I love the bond that we share together.

Shannon: That’s really great. I guess once you have kids, that’s really your world.

Chris: For sure.

Shannon: So back on track with Lockaway questions, do you have anyone you would like to give a shout out to in the company?

Chris: Sure. I have to give a shout out to Jason Steitle. He used to be my DM. When he was my DM, he was helpful in encouraging me to “run it like I own it” and just be the best possible manager that I could be. And I’ve also got to give a shout out to Thomas Nannen, who is my current DM, for continuing to encourage me to “run it like I own it” and not micromanage me or breathe down my neck. I really enjoy the way they manage their facilities and me. I can’t leave out Don Clauson and Tristina. The way they treat their team members and represent the Strat values is admirable. Then I guess I have a shout out for Travis, even though he likes the Yankees. Last but not least, the people I get to talk to and work with every week. They make working so much more fun and enjoyable.

Shannon: Great! Man, you are just full of love for everybody!

Chris: Yes! Most people here have been a blessing to work with.


“Chris Pruitt is a pleasure to work with, because he takes initiative at his store and success has followed. His store’s occupancy is quickly climbing and has gone from 69% in March to over 76% in May with over 1,500 net rented square feet this month! Chris is also a team player and is excelling in his role of Senior Team Member. In this role, he has been a great help to team members in need. Chris is very hands-on with issues at his facility, including recently wrangling a 4ft long snake that was attempting to stay rent-free!”

-Thomas Nannen, District Manager at Lockaway Storage