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Lockaway Storage - Culebra

8034 Culebra Rd Suite 501, San Antonio, TX 78251

Office Hours
MON - FRI9:30am - 6pm SAT8am - 4:30pm SUNClosed
Gate Hours
Daily6am - 10pm

Closed for:
Lunch from 2:00 - 2:30 pm M-F and 1:00 - 1:30 pm Saturday

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Website Reviews
rating 4.9746835443

Fidel Ramirez

1 year ago
rating 5.0
Chris had everything ready that my wife expected. Smooth sign up this morning. Friendly service and explaining everything to us. Thank you!

Elizabeth Dufresne

1 year ago
rating 5.0
Very nice, respectful, helpful good man working for this company. Keep up the good kind work you do sir!

Mario Juarez

1 year ago
rating 5.0
Chris is awesome, he went out of his way to help me.

Priscilla Villanueva

1 year ago
rating 5.0
Chris great customer service. Prompt service and friendliness. Answered all my questions very patient.

Nora Esquivel

1 year ago
rating 5.0
I have been here for year and very happy with them, very clean.

J. Chavira

1 year ago
rating 5.0
Since new management and patience thing are awesome. Staff is awesome. I never have any problems. I would tell everyone to use this place Lockaway on Culebra for all storage needs. 10 stars

Joe Casas

1 year ago
rating 5.0
Chris goes above and beyond to help the customer. Place is always clean and kept in good condition. Units are big and prices are fair.

Ernesto Pena

1 year ago
rating 5.0
Great friendly service. Chris was awesome!!!

Yolanda Ozuna

1 year ago
rating 5.0
Very good and a excellent experience as a last moment thing came up.

Lidia

1 year ago
rating 5.0
On eof the best stoarge places. i can get in and out anytime, after hours, on my scheduke. Chris, the manager, runs a profesiional operationyet is very personable and friendly. He keeps Lock Away in tip-top shape and i am very grateful for his work with the security cameras. Hey, Lock Away owners - Chris is a keeper, he makes y'all look good. give this man a welldeserved raise!!

Shihab A. Ahmed

1 year ago
rating 5.0
Excellent customer service, helpful and know what he is doing. I really very recommend this location, thanks Chris for outstanding service.

Keith M. Craft

2 years ago
rating 5.0
Awesome!!!!!!

Gerardo Villarreal

2 years ago
rating 5.0
Awesome service, friendly staff, convenient location, 100% recommended.

Stephanie Perez

2 years ago
rating 5.0
Lockaway storage has been amazing! I have been a customer for over a year and they have been super accommodating w/ every request Iv made. If you want excellent customer service w/ an amazing price, lockaway storage is the place to go!

Joseph Bueno

2 years ago
rating 5.0
Excellent on everything. Very clean, someone always on site. We had 2 large units and my wife and I were always 101% satisfied. If we have to I would use it again.

Tonya Bennett

2 years ago
rating 5.0
Chris is very friendly he showed the unit which was very clean. He is so professional, hes a great asset to your company. Thank you Chris for personally helping me through this crisis.

Monica Medina

2 years ago
rating 5.0
Chris is so polite and professional. Very clean atmosphere. Easy access and convenient location

Kevin Keating

2 years ago
rating 5.0
Excellent, friendly service. Chris is a great guy!

Alicia Negrete

2 years ago
rating 5.0
I have had an indoor Climate Control unit for over a year and have always had excellent service. I always recommend Lockaway Storage to all my friends and family.

Ramiro Garcia

2 years ago
rating 5.0
Fast and love the promotions. Great customer service.

Carmen Carrisal

2 years ago
rating 5.0
Ashley and Chris are awesome!!! They are always keeping watch on the premises and very knowledgeable with units especially keeping it clean. Thank you Lockaway

Donzelle Pionek

2 years ago
rating 5.0
I love the convenience of this place. Everyone is very nice also, rooms are clean.

John Quinata

2 years ago
rating 5.0
I cant change and will not change anything right now. But I will say keep up the good work and pat yourself on the back for that.

Bertha Beach

2 years ago
rating 5.0
Very satisfied with service. Very helpful and accommodating

Andrew Maurais

2 years ago
rating 5.0
I had rented here in the past, but the property was going into decline with the upkeep and maintenance issues. Since the new owners purchased the property, things have improved significantly. The property manager Chris is very friendly and professional, he is constantly on top of things and keeps the property clean and well maintained.

Lynn Talton

2 years ago
rating 5.0
Chris is very friendly & customer service oriented. Thank you very much!

Lance

2 years ago
rating 5.0
Tox Cox has helped me every time I had a heavy load to put in a unit.

Rosa Garcia

2 years ago
rating 5.0
Mr. Chris was such a wonderful person. Very helpful and very kind person thank you so much.

Andrea Alverado

2 years ago
rating 5.0
Chris L.. was a great help with all my moving needs. Thank you for all your help in storage needs.

Jo Ann Carey

2 years ago
rating 5.0
Very good service through & through given by Mr. Chris L.

2 years ago
rating 5.0
Very good service through & through given by Mr. Chris L.

George Cox

2 years ago
rating 5.0
Thank you for being so helpful.

Carlos Castanera

2 years ago
rating 5.0
Awesome Service

Arturo Pike

2 years ago
rating 5.0
I love it. It had great service. We were here for 5 to 6 year and am sad were going. Miss you all

Stuart Stultz

2 years ago
rating 5.0
Chris has gone above & beyond! The extra mile. Thanks Chris. Great Job

Veronica Carrilo

2 years ago
rating 5.0
Chris was awesome and very nice & helpful. Thanks

Jesus Romero

2 years ago
rating 5.0
Great customer support and very friendly staff.

Alutro Salinas Jr.

2 years ago
rating 5.0
Lockaway storage has helped us move forward with our business.

Alex Livar

2 years ago
rating 5.0
Convenient location near home

Rocio Martinez

2 years ago
rating 5.0
I have the best experience renting at the lockaway storage office. I love this place, so clean and great price! But the best part is the staff, I had the best experience moving to my new office, because of Ashley! AWESOME CUSTOMER SERV. Thank You! HAPPY CUSTOMER EVER!

Anthony Gomez

1 year ago
rating 5.0
Awesome greeting and customer service. I will visit again!

Melinda Harker

1 year ago
rating 5.0
Chris helped my mom by allowing us to secure a moving truck at a decent rate. Very helpful, very polite and very professional.

Duane Maxwell

1 year ago
rating 5.0
Chris was awesome. The convenience of having everything ready and easily explained was great.

Angelica Coronado

1 year ago
rating 5.0
Chris is always very friendly and helpful. Thank you

Rene Velez

1 year ago
rating 5.0
Very good service and very nice business. Chris helped a lot.

Nichole Fulton/ Ruben Rodriguez

1 year ago
rating 5.0
Great customer service and always helpful staff. Chris was professional and made everything easy for me.

Steve Harris

1 year ago
rating 5.0
Great people!!! Outstanding service!!! I highly encourage you to give them a try

Frank Olivencia Jr

1 year ago
rating 5.0
Chris provides outstanding customer service. He has exceeded my overall expectations. Pleasure doing business with him.

Jose Chavira

1 year ago
rating 5.0
This storage facility is all about customer service and is the place for your storage needs. The staff were willing to work with me, when I was in a financial bind. The staff was empathetic, fair and honest. I have been a satisfied customer since 2016, and would not ever consider storing my personal belongings anywhere else. Secure. Easy access. Awesome staff. Clean. Affordable. This is the place for YOU!!!

Michael Brown

1 year ago
rating 5.0
Chris was our hero. He utilized his contacts and resources to make a very stressful situation into " child's play" Thanks Chris!

Alphonso Kelly

1 year ago
rating 5.0
This has been one of the best moving experiences ( ever) Chris, Jordan and Misty #1 in customer service. 5 Stars

Andy Avilar

1 year ago
rating 5.0
Chris and Mauricio were very helpful. They answered all my questions and were able to work with my time frame.

Christina Gonzalez

1 year ago
rating 5.0
Our Company , " Toned Homes" , would like to thank Chris the Manager of Lock Away Storage for always working with us from day one. We are a company that is stationed on the facility that he manages and have been there years before he's come along. He has made sure to hear us out and our concerns and has continually made us feel as is our voices matter as tenants. The management team before him was not as attentive and caring to our needs. We have been renting out space since 2012 and I can honestly say that since Chris has come on Board as Manager , WE have seen such improvement to this business and we are so very grateful for it. I recommend any business owner that is looking for office space and or storage facility in the area to come by and and see first hand how well things are ran here . Very organized and professional . Store # 501 Rocks .... Thank you Chris for all you do & keep up the amazing work

Anissa De La Garza

1 year ago
rating 5.0
I appreciate all the help Chris gave me. He was very accommodating. When I called he came to the front quickly, he was very patient and answered all of my questions. I am pleased with this storage company and will refer anyone who needs one.

Rayden Whitfield

1 year ago
rating 5.0
I've enjoyed the customer service here at Lockaway Storage. The manager Chris was very courteous and professional.

Rick Garcia

1 year ago
rating 5.0
Lockaway Storage Culebra was great with me and all my belongings. I will use Lockaway Storage again

Debra Buenrostro

1 year ago
rating 5.0
Chris is always helpful and willing to go the extra mile to assist customers.

Joe Casas

1 year ago
rating 5.0
Chris has been very helpful these past few months. Chris has great customer care and takes the time to listen to the customer. I would highly recommend Lockaway Storage to anyone.

Jeff Ybarra

1 year ago
rating 5.0
We looked at a few locations, some with a little more space and some with a little less monthly. The deciding factor for us was the location and the customer service by Chris. No one else at the other locations made us feel as comfortable or at home.

John Trevino

1 year ago
rating 5.0
Chris has great customer service and is always prompt and courteous, very professional.

Adolfo Morones

1 year ago
rating 5.0
I am very pleased with Chris's professionalism and the good customer service he provides. I will defiantly recommend his business.

Jimmie Jones

1 year ago
rating 5.0
Chris was really helpful & excellent customer service. He explained my options and got me in and out in a timely fashion.

Alyssa Terrazas

1 year ago
rating 5.0
Very friendly staff and good deal on rental truck and storage

Roberto Gamboa Diaz

1 year ago
rating 5.0
Chris was very helpful with all the questions I had. Service is great at all times and assistance is available whenever its needed.

Veronica Carrillo

1 year ago
rating 5.0
Chris's customer service is awesome. I loved service so much I came back again!

Daniel Badillo

1 year ago
rating 5.0
Chris has excellent service, efficient attention and kindness.

Eric Ramirez

1 year ago
rating 5.0
The manager Chris is very helpful I give this location a 10+ rating.

Caleb Gonzalez

1 year ago
rating 5.0
The customer service was second to none. I really appreciate the personal care and concern Chris provided to me. I have been here for 11 years but when Lockaway took over it just changed the game. Thanks Chris

Tonya Bennet

1 year ago
rating 5.0
Chris has the best customer service. Ill always recommend friends and family.

Laura Banda

1 year ago
rating 5.0
We have really been happy with the service and facility.

Arnold Crispin

1 year ago
rating 5.0
Chris has an excellent attitude. He has an excellent office and demeanor.

Alice Lim

1 year ago
rating 5.0
I've been a customer for a little more than a year and I would highly recommend this facility. Great service, friendly employees.

Cassandra Rubio

1 year ago
rating 5.0
Chris has been wonderful. I have had a very pleasant experience storing my items here. I would defiantly come back.

Benjamin J Cox

1 year ago
rating 5.0
Amazing customer service, great rep for your company.

Randy Brinley

1 year ago
rating 5.0
All employees worked with me so well!

Joe Martin

1 year ago
rating 5.0
Awesome Experience! Great staff & very responsive to any needs.

Saul Ortiz

1 year ago
rating 5.0
Outstanding service and great attention to detail. Friendly, courteous and professional!! What else can you ask for? Thanks Chris.

Andrea Alvarado

2 years ago
rating 4.0
Ashley was a great help with all my needs in storage. Thank You for all the help

Jaime L.

2 years ago
rating 4.0
Friendly staff and clean warehouses.
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Google Reviews
rating 4.7
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Nicki A

2 years ago
rating 5.0
I had a great experience yesterday working with Chris! He answered all my questions and even showed me two different units to compare sizes. He mentioned being new but was very attentive and knowledgeable when going over all the details with me. I'm definitely going to be renting from Lockaway because of his customer service

Sandra Caballero

2 years ago
rating 5.0
The guy who assisted me today was very friendly and professional. The place was clean and organized, I definitely recommend this place. Thank you so much!

Iriana Vega

2 years ago
rating 5.0
The staff was so helpful and friendly! Lots of options, great pricing and a great location. I was very pleased with the customer service here ! 110% recommend this place for your storage needs :)

Jennifer Guerra

2 years ago
rating 5.0
Best experience i had in a while. They where so kind and helping with every question i had and was patient. They gave me the best deal and even offered to help me look around for the best prices. Thank you and i appreciate the buisness. Please go to Mark Holloway if you are looking for a storage unit he would be glad to help you out.

Carmen Garcia

2 years ago
rating 5.0
Best storage around town we went price shopping for units in town we had only 1 day to find a storage unit large enough to hold our entire house that we lived in for 8 years...then we fell upon lock away storage and had the help of Chris!! He has the most amazing customer service and knew we were in serious need of storage in a hurry he helped us out so much gave us an amazing deal and even brought the price down lower once we returned after price shopping!! He even let us use the large truck for 5 hours to move majority of our stuff. I highly recommend this place and there staff!! Chris needs a raise he was there everyday and makes me feel very safe knowing my stuff is in the right hands!!! So a big thank you to Chris and lock away yall are the best place in town I will tell all my friends about yall!!!

Christopher brown

2 years ago
rating 5.0
Very helpful great service definitely will tell others about... They bend over backwards to help you with your storage needs.. Chimi has spoken !

Felicia Silva

3 years ago
rating 5.0
Great place to rent an office for your business and / or store your belongings! The premises are very well kept and clean and the office staff is #1 in customer service.

Jesus Romero

3 years ago
rating 5.0
A great place to have a business and store your stuff. Very friendly and helpful staff. Thanks a bunch Mark!

Adriana Vasquez

2 years ago
rating 5.0
I was pricing storage units and chris made my day! I will definitely be coming back soon.

Girl from New Orleans

2 years ago
rating 5.0
Excellent storage facility! I've been a customer at this location for 5+ years. Mark (the new manager) is very professional, knowledgable, honest and helpful. When he first took over responsibilities at this property, he noticed that my storage unit did not have a security lock (!!!). He immediately notified me and even secured my unit with one of his own property locks. On a seperate occasion, I was moving some items into my unit and it was near closing time. Mark was patient and even waited past the closing hour for me to complete my move. I was so impressed! He is a far better manager than his predecessor. I have had nothing but positive experiences here. I'm so pleased with the service I receive and highly recommend this storage facility!! Thanks for everything! ~ Sheila

jessica aguilar

2 years ago
rating 5.0
The manager Chris, was incredibly helpful and he was able to answer all my questions. He was so professional and this storage facility is definitely a place i would recommend to others.

juan huereca

2 years ago
rating 5.0
Great help and quick to respond, met all my needs and accomidations.

Sarah Fernandez

2 years ago
rating 5.0
I can't say enough great things about this place and their service! From my first meeting with them as a walk in, they have been friendly and helpful. Chris was an amazing help - very courteous and professional! They have great prices on storage units and overall the friendly service is refreshing! I highly recommend!!

william b

2 years ago
rating 5.0
My family and I were looking for some storage places close and reasonable. Just speaking to Chris on the phone as we say in the military gave me a warm and fuzzy about the establishment. Chris was very professional gave us a grand tour of the place and also showed us the storage sizes that were very suitable and within budget. I have some personnel that I would definitely recommend going through Chris for lock away storage. If we return to San Antonio, we definitely will use this facility again.! Thanks Chris........HOOAHl!!

Tameka Beal

2 years ago
rating 5.0
Awesome storage facility and staff, especially the manager Chris! Very personable people, easy storage access, good access hours.... AFFORDABLE! IF EVER MOVE BACK HERE WILL USE THIS FACILITY. HIGHLY RECOMMENDED! The Beal Family

Jose Chavira

1 year ago
rating 5.0
Secure. Honest. Convenient. Awesome customer service.

Lori La

1 year ago
rating 5.0
Awesome customer service! Totally recommend Lockaway Storage for all your storage needs!

PV Villa

1 year ago
rating 5.0
Customer service is exception and professional. Price and location is great as well. Chris was prompt and answered all my questions.

Patricia Salinas

1 year ago
rating 5.0
Customer service is amazing! Fast service and affordable. I highly recommend Lockaway Storage on Culebra!!!!

Michael Peterson

1 year ago
rating 5.0
Chris has that good customer service! He always helps when we have an issue. If you need an office come check out Lockaway!!!

Jose Lira

1 year ago
rating 5.0
Great place to run our small business. Chris is a great. He keeps the place nice and clean and he's very friendly. All the other businesses are very friendly. I highly recommend this place!

Veronica Carrillo

1 year ago
rating 5.0
Chris is the best!! Very professional and awesome customer service...i recommend lockaway storage...

Liz Guerrero

1 year ago
rating 5.0
Staff very professional and nice. Unit extremely clean. Prices were lowest for the unit we rented.

R Z

1 year ago
rating 5.0
I've been nothing but satisfied with my rental at Lockaway storage. My shop was there 4OUR CRNR #504. Chris and the rest of the staff have been awesome. I would highly recommend renting a unit with these good people, especially for new businesses just starting out and need a place to start small. They have plenty of options for rental space and very helpful with any questions you might have. If I didn't find a place closer to my residence I would've stayed but logistically it made sense to make that move.

Fernando Vasquez

1 year ago
rating 5.0
All I can say in one word Amazing! Chris Lazwell, the store manager, made this transition extremely easy. He answered all my questions and was very prompt and professional.. Thank you Chris and Lockaway storage.. I will be recommending people to your facilities and to go see Chris!!!

Letty G

1 year ago
rating 5.0
I highly recommend Lock Away Storage. Chris is very helpful and understanding. I had my storage there for 1 year and never had a problem. Very friendly staff and polite. Thank you Chris for all your help.

Danny Hoey

1 year ago
rating 5.0
I have had great responses and been taken care if by the property manager Chris! Great person always looking out for me and others. Making sure that everything is taking care of.

Kimberly Rogers

1 year ago
rating 5.0
Lockaway storage has become a continal storage business i choose whenever i need to store my belongings. A community business you can rely on. Fast friendly and hassle free

Shardanay Miyake

9 months ago
rating 5.0
Mauricio provided awesome service in my time of need! Lock Away Storage came right on time in the middle of my moving needs! Convienent location around the corner from my home provided me easy access to my belongings when moving into my new place. Mauricio & Chris are awesome, provided excellent customer service! I rate 5 out 5 stars! Check them out for all your storage needs!

brooke` de soto

9 months ago
rating 5.0
Great service Great prices staff is awesome and helpful

Sheila McKee

10 months ago
rating 5.0
Great location! Helpful and friendly staff! Wonderful service!

Sunshine Tiny Yvonne Lott Boldin

11 months ago
rating 5.0
Very Good CS Rep. Very Clean. Great Prices..

Cherie Kirk

8 months ago
rating 5.0
Chris is a thoughtful and professional person who likes to take care of people properly. He really does what he is able to do in order to make your time at Lockaway Storage stress free. He is polite and considerate to everyone he meets. He is very easy to talk to and I believe he is one of the best managers I have ever dealt with. I really like him as a person but I also like him professionally. Please know that if you are going to do business with this facility you will be doing the right thing, you will be happy with the treatment you will receive.

Mary Alice Galvan

7 months ago
rating 5.0
Loco ways tattoo : awesome talented tattooer professional and a true artist reasonable prices loco ways is located at this building

Mario Juarez

6 months ago
rating 5.0
Chris has always done me right! If you need a storage facility come here first!!!

the King A123

5 months ago
rating 5.0
Great place. very helpful , nice Manager. Definitely recommend my friends to this location. Thanks Chris - store # 336

Bashah De La Garza

6 months ago
rating 5.0
I was treated very well. Chris was very accommodating when I was dealing with difficult situations. Other establishments have not been as merciful. Great business!!!

Sagacious Marie

4 months ago
rating 5.0
I really could say so much about this company because their customer service was far beyond what I could have imagined but let me keep this short and sweet ... Chris truly cares about his customers. There is an answering service for when he has to show people units or he is checking the property but he always calls back right away even if you don't leave a message. If you need a unit asap he will make sure you get it asap even if it means he has to do more work. I could keep going on and on about how amazing Chris is but I will stop cause I know most have already stop reading by now. If you need a storage unit choose this location because you keep much more that a basic storage unit you get A++ service.

JD Martinez

4 months ago
rating 5.0
Well this is a true story. I asked my wife to go rent a unit at another location and of course she went to this location. And, I believe things happen for many reasons and well of course my wife got it right again by picking the location that is by far exceeded my expectations. And, the staff goes over and beyond being helpful and the property MGR is one that has compassion and is a very passionate towards his passions. A very good property MGR and this is from my heart and mind if you have any problems or issues regardless of what we may think Chris is very approachable and understanding. So thanks Chris and your wonderful staff. So in closing my advice is this communication is key to all possibilities in life be it in business, life partner and just life in general talk and listen if u need help with anything dont be afraid or embarrassed ask you will see sides of ppl you think they may not have but turn out they do have the advice we need to make us feel so much better. Thanks Chris and I appreciate everything I have made many mistakes in life but this is one choice I truly believe my wife got right. I love this property!! So rent here on Culebra Road and talk to Chris or anyone on his wonderful staff.

andre zamir

4 months ago
rating 5.0
Amazing customer service and great deals , I was helped out by Chris he did a great job at explaining the process.

benny blanco

3 months ago
rating 5.0
a family member needed a great running vehicle badly. I took her to see a friend at Independent Auto group and she left very happy. Thank you For the great pricing and awesome deal. A hidden Gem.

Jaime López

3 months ago
rating 5.0
Being in this particular warehouses for about 5+ years. I've seen it being passed from owners, management teams, and overall multiple people. I can confirm that this is the best it has ever been managed.

Victor Ornelas

2 months ago
rating 5.0
I was in a bind and Chris really worked with me. Chris and his staff are always helpful and friendly. I would recommend this storage facility to friends and family.

Tony Grant

2 months ago
rating 5.0
If u ever need a storage unit please go see my guy Chris at Lockaway storage. This dude helped me in every way possible. I was able to use the trucks that are on site. Chris went above and beyond to help me out. Thanks Chris for everything.

Monica Garcia

3 weeks ago
rating 5.0
Chris was very helpful made our move so easy he was polite and very professional. Excellent customer service. Will definitely recommend.

Frank Medrano

2 years ago
rating 4.0
Yes I had a pleasure to or not Google Map on the facility for the Lockaway Storage as easy finding talk to the gentleman of the name Mark he's a very professional person and me and my colleagues I went ahead and rented space in the back and the gentleman was very professional and very kind I give them Tom's up thank you I recommend it to all my friends and family have a blessed day

Tony Grant

1 month ago
rating 4.0
Great customer service, very very helpful staff. Great prices. I would highly recommend using them.

A Ball

3 years ago
rating 2.0
**Update-- the VP of the company has contacted me and intends to address the aspects of my negative experience. I very much appreciate this and have added a star because of it. I will continue to revise as I see improvements. I chose this facility based on price, because I didn't see how a facility that provides such a basic service could vary that much. However, the staff here is rude, the door to the interior storage units is often locked during the business hours they say they're unlocked (as in 7/8 times I've been there), and there is nowhere to pack to unload items for interior units. Today when I had to walk all the way around the building once again to enter-- after parking my vehicle in front of a bunch of parked ambulances which occupy the only parking spaces-- I asked the worker what I needed to do to have the door that I was told was "always" open to be open when I came. He showed me a different door I should use (on the opposite end of the building AND the opposite end of where I was told to load and unload) & added "you don't need to have an attitude about it". I rented from this company before under different owners and I will be moving my stuff somewhere else and paying more for better customer service.

Mark Gage

1 year ago
rating 1.0
Beware. This is an unsafe storage facility. My camper trailer was almost stolen here. Both locks were broken off, battery case opened and fuse removed. The stupid thief couldn't follow through as they could not figure out how to use the electric jack. The facility video showed my trailer except ... Mysteriously... When the thief was trying to steal it. Manager claimed the wind affected the video quality. Really? Do not use this place unless you are willing to lose your valuable possession.

JD Martinez

4 months ago
rating 1.0
Well I hate to do this but I need to know if Im wrong or Im right. So we rented a unit my wife I, from this great establishment. Nd, wonderful ppl work here and Chris is a great property Mgr. BUT, as you can see clearly (pic included) there is red lock on unit door. So for the last week maybe close to 10 days now. I could not put anything in or out of my unit, granted Chris did remove lock for 1day. The nxt right bak on. I work until almost 3AM maybe even later. so when I use the unit we have to stay in the area bcuz we moved 2 southside. We are still waiting 2 get our apt bk on this side of twn sometime nxt mnth so of course we decided to leave all our belongings so it would be an easy move bcuz be real who likes moving!? I hate it. Sry getting off sub. so yes I wk at nght nd the nght we moved my wife rushed here. my wife was tired nd movers start unloading truck. I @apt cleaning. I came and we finished. well 2 days later we came and there was another lock on unit I went to office to find out why and he stated the unit was the wrong one we were in unit next to the assigned one, so of course I said thats not right we dont make mistakes. But, Ill ask my wife. Which I did and she stated no there were other ppl in the unit next to ours and they stayed there living we didnt have paperwork she left it so she thought it was right unit. So Im thinking well maybe he will not try to charge us a transfer fee since it was honest mistake and same size unit. So I told Chris there were ppl in unit and that they looked like they lived there. He said right away no nobody can live in units I said so is my wife lying or was it an honest mistake. He said he would review video and let me know I said cool lmk. He calls back said sorry and tells me our balance of $11.48 I say whats that for he said transfer fee and $1.48 your wife only had blank amount when she signed up so she was a little short $1.48. I said ok but why the $10? And he said transfer fee! all I could do was smh and I said we dont have much money after all the moving expenses, many bills for this move and really didnt want a storage but we decided this was best and now it looks as tho it was not as good as we thought. He didnt budge Im upset because why are we supposed to tell these ppl our unit to leave!!! First we didnt even know that was our unit so joe could we tell them even if we would which we wouldnt because we dont evict ppl thats not our job there. And, HONESTLY my wife thought she had right unit. So it was simple mistake now had it been bigger unit I would gladly pay fee because we need a bigger one I just dont want to move anymore. And Chris said we were right ppl were living in that unit. So it technically was not move in ready and we should get money back for inconvenience and yet Im simple man just want to continue business and move forward no more issues yet we are still locked out of our unit for the $1.48 we paid everything accept the $1.48 now its going on ten days of the red lock on unit. And its not easy to catch up with him because we have to wait all night just to talk with him its not right to lock unit when we paid for month accept $1.48 the $10 is an added fee which is an error but still we paid for month and was told to pay remainder of $1.48 before 28th or pay late fee which is understandable but we are not to 28th so why lock us out and take days from us for $1.48? All Im saying is remove red lock give us credit for days you took and allow us to just take care of our problems with no other problems from your place we just want to do business and move on in life. Locking unit and taking days and our time and gas and our effort its just not fair to us as humans or customers we are just going Thur enough already. I mean its a storage facility, Im sure many ppl there are going Thur so much and dont need anymore issues either. I mean come on it was honest mistake ppl were living in our unit and now we have to pay. Please make this right.
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  • 24 Hour Cameras
  • Box Office
  • Boxes & Supplies
  • Business Center
  • Carts & Dollies
  • Climate Control
  • Commercial Storage
  • Delivery Acceptance
  • Drive-up Access
  • EZ Access
  • EZ Drive In
  • Free Move-In Truck
  • Gated Entry
  • Interior Hallway
  • Online Bill Pay
  • Online Rental
  • RV, Car, Boat
  • Rental by Phone
  • Roll Up Doors
  • Truck Rental

Our storage facility is just next to Blooming Creations Florist, Taco Cabana, and Jenny’s Mexican Restaurant. For your convenience, our office is open every day of the week. Call or visit us Monday through Friday from 9:30 a.m. to 6 p.m. or Saturday and Sunday from 8 a.m. to 4:30 p.m. Our team will guide you through the process of selecting the right unit for your needs, all while making you feel like part of the family at our property.

Lockaway Storage - Culebra is the only place you need to go for secure and affordable self storage. Our convenient location in west San Antonio is only minutes away from Virginia A. Myers Elementary School, East Warren High School, and SeaWorld San Antonio. We’re proud to provide features like mini offices, which are the perfect solution for telecommuting professionals, and conference rooms, which provide an affordable alternative to expensive office space.

Do you live in downtown San Antonio or a neighboring community like Helotes, Grey Forest, Leon Valley, Balcones Heights, or Macdona? Choose from our variety of climate-controlled storage units, vehicle storage spaces, and drive-up accessible rentals. You can even swing by our office to stock up on all the packing supplies you need for your move. Our team is here to help you through every step of the process, so reach out and give us a call to get started!

Self Storage Team Milestone: Happy 1-Year Anniversary to Chris Lasswell

Here at Lockaway Storage, we know our success is due to our wonderful team. The care they give our renters is unparalleled and we want to highlight their milestones along the way. Below is an interview with San Antonio team member Chris Lasswell, who is celebrating his 1-year anniversary with Lockaway Storage this week.

lockaway storage on culebra in San Antonio.

Lockaway Storage’s Front office on Culebra Road.

Chris is the Manager for Lockaway Storage – Culebra.

Peter: What year are we celebrating? How long have you been with Lockaway?

Chris: It’s going on a year this month.

Peter: Nice, how did you get involved with Lockaway?

Chris: I had actually left my previous job to tend to a family matter and I guess I soon realized that my bank account was not as big as my heart, so I wanted to try something that was a little different than retail management, but still utilize my skill set. So I felt like I would give self storage a shot.

Peter: How do you like it after a year?

Chris: I enjoy it. I like being able to not just do one thing over and over, but have many different things throughout my day and set my own pace for the day.

Peter: Do you have any good stories? Like, when someone asks what it’s like working in self storage, do you have any go-to stories?

Chris: I don’t really have a favorite story, but I will tell you that it does feel pretty good when the tenants tell me that they can see what I am trying to do here, that they can tell that I care about the property, the way it looks and the upgrades that have taken place since Lockaway took over. Kind of brought it to the next level.

Peter: What have you learned working for Lockaway?

Chris: That people do care! I have never worked with a company that treated each other like this, that go out of their way to show you they care. With Lockaway the tenants matter but so do you!

lockaway storage culebra office space

Lockaway Storage – Culebra features affordable, convenient office space.

Peter: That’s really cool. Do you live in the San Antonio area?

Chris: Yeah, I actually rented an apartment across the street, so I am probably 50 seconds away.

Peter: Do you ever feel like you are always at work?

Chris: No, it’s not really like that. I actually enjoy driving by the property. As, I’m driving down Culebra, I can look on the right and see that everything’s in good shape from what I can tell. I don’t mind it at all. Plus, I have a 10×10 here and it’s really convenient when I need to switch out clothes or anything like that.

Peter: Nice, so in addition to being the property manager, you are also a tenant?

Chris: Yes, sir.

Peter: You’re just using it as extra closet space?

Chris: Yeah, well, just extra space in general. I downsized a little bit, but you always seem to have a lot of extra things. I’m not a horder or anything, but I always end up having boxes of stuff that I can’t fit in my apartment. I have two children, so now toys have become the priority in my home.

Peter: Haha.

Chris: All of my stuff has to go somewhere else.

Peter: That’s very nice of you to make room for all of the toys. Do your kids keep you pretty busy?

Chris: They do. I do have two kids. I have a 10-year-old son and I have a daughter that is about a year old.

lockaway storage on culebra road in san antonio features drive up access units

Drive up access is a convenient feature at Lockaway Storage – Culebra in San Antonio.

Peter: Outside of work do you have any hobbies?

Chris: You know, you just mentioned one of them. I do spend a lot of time with my family. One of the other things I do in my spare time is mentor young adults who are stuck in a certain way of thinking and try to help them open their eyes to seeing something a little bigger than themselves, so I spend some time doing that. Between work and mentoring and being a father, that pretty much eats up a lot of my time. I do enjoy cooking. Then, of course, eating what I cook.

Peter: The mentoring you do, is it through an organization?

Chris: It’s through my church, Freedom Life Church in San Antonio. I take on different people at different times who either go to the church or I meet somewhere and I try to lead them to the truth. It will end at some point. Eventually they do end up going to church.

Peter: Are there any local restaurants you like to go to?

Chris: It just depends on what I’m in the mood for. If I wanted a plate of really good chicken fried rice or something, I’d go to Fire Wok. If I wanted a really yummy take on General’s Chicken, I always hit up PF Changs. Breakfast Tacos tend to be a thing here in San Antonio, so if i wanted a yummy breakfast taco, I’d probably go to Tink-A-Taco. They’ve never let me down! They have really good carne asada. I add some cheese and onions and it hits the spot.

Peter: Dang, I need to go to lunch after this.

Chris: Right?

Peter: At the end of these, I like to ask if there is anyone on the team who deserves a shout out. Is there anyone who has helped you out at Lockaway Storage?

Chris: There are a lot of people at this company who have lended a helping hand. As far as shout outs, I’d like to thank Ashley and Thomas for giving me the opportunity to work here, because I interviewed with both of them. I’d like to say thank you to Jason, because he trained me, for being patient during my pages and pages of note taking during training. My District Manager, for always being understanding and appreciating my groove. And, last, but not least,Don and Tristina. I’d like to thank them, because, in my opinion, they leave a trail of warmth and joy wherever they go. They show you they care by their actions. They don’t just speak hollow words and then tell everyone to get back to work. They are two very amazing people and I am sure anyone who has crossed their paths would agree with me. The very last person would be Chevis. He’s new manager on my property and he came in here with a smile on his face, a great attitude, ready to help me make a difference, so you can never go wrong with that.

Lockaway Storage Celebrates Customer Appreciation With Cookies! 

Facility Manager Chris Laswell presenting cookies at the Customer Appreciation Event on March 8th.

Lockaway Storage is a company that is always looking to take care of its customers.  In 2018, the company will focus on doing more customer appreciation events as it continues to grow and expand.  Without happy customers, no business will thrive for long. Our self storage facility on Culebra Road recently hosted a customer appreciation day on March 8 as part of the new initiative.  

“We are focusing on showing our customers this year just how much we appreciate them,” said Amy Medrano, District Manager in San Antonio.  “So we’re having a lot of events like this with cookies, drinks and referral cards.  Good word of mouth is the best kind of advertising you can do.”

Chris Laswell, Manager at Lockaway Storage on Culebra Road, took charge of the event, even though it was scheduled on his day off.

“It didn’t feel so much like an event,” said Laswell.  “But it was more about going around and taking care of the customers that do business with us and to let them know that we appreciate them.”

Lockaway Storage Culebra Customer Appreciation 3/8/18
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Affordable rates and quality, secure facilities will always be important to the success of any storage facility, but going the extra mile for renters in unexpected ways is a major focus for Lockaway Storage this year.

“In the Texas heat, a little refreshment is really nice.  It’s something our customers don’t expect and that little something extra,” said Medrano.  “Chris plans his events really well. He lets our customers know in advance when we have these events, so we can get as many people in as possible.”

The event was more than just snacks however.  Attendees also received referral cards to help spread the word about Lockaway that are worth $50 off rent.

“We do $50 referrals for our customers and that helps us spread the word,” said Medrano.  “Word of mouth, easy to do, and very effective.”

If you’re looking for office space, Lockaway Storage on Culebra Road has cost effective, professional office space for rent as well as traditional self storage units. Give Chris a call and be sure to snack on a cookie or three while you move in!