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Lockaway Storage - Boerne

29620 Interstate 10 West, Boerne, TX, 78006

Office Hours Now Closed
  • MON - FRI9:30am - 6pm
  • SAT8am - 4:30pm
  • SUNClosed
Gate Hours Now Closed
  • Daily6am - 9pm

Closed for lunch from 2:00-2:30 M-F and 1:00-1:30 Saturday.

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Storage Customer Reviews

Website Reviews

Drake Dewall

2 months ago
Jake was over the top helpful and went out of his way to make sure my Penske Rental went smoothly. Thanks again, Jake!

Karen Wilkinson

2 months ago
The Penske was a great ride & easy to load and unload. The people we rented from and returned to were both pleasant!

Dennis Ashley

2 months ago
No problems during my long stay here! Access hours were good and never had any complaints.

Jose A. Martinez Jr

2 months ago
Jake has great customer service. I came in late in the day and did everything he could to allow me to get all my storage needs after hours. Very respectable and fantastic service! Thanks

Roberto Rodriguez

3 months ago
Great Price. Excellent customer service. Jake is always professional and helpful!

TS

3 months ago
Great Service! Knowledgeable and friendly. Jake makes everything go smoothly. A true professional!

Debbie Liberton

3 months ago
As a VERY longtime customer, (too long to admit without embarrassment), this is by far the best storage unit facility in Boerne. Jake is friendly, knowledgeable, and very professional. He can recommend the best unit, packing supplies, and even help arrange a moving truck if needed. FANTASTIC FACILITY.

Aaron Dunbar

4 months ago
Jake was very helpful and organized. The facility is clean, well maintained, and accessible.

Jessica Henry

4 months ago
Smooth transaction at the end of a very long day!

Nathan Pickle

5 months ago
Everything was great. Very personal service. Thank you for that!

Chris Denney

5 months ago
Jake was awesome, knowledgeable, friendly, and accommodating. Also, the units are fantastic!

Derek Tarin

5 months ago
Very professional staff. They went above and beyond to help me during my move-in process. I feel that my goods are safe and sound. You will be in good hands with Lockaway Storage

Jason Daniels

5 months ago
Jake provided excellent customer service, was very thorough, answered all our questions, and provided us with a good unit on the spot!

Shaun Blais

5 months ago
Quick in and out, Jake got right to the point, great job for a returning customer

Keley Johnson

6 months ago
Very helpful and friendly! I had an easy time returning my Penske rental. Thank you!

Chad Wadley

6 months ago
Rented a Penske truck from here and could not have been a better experience!

Kathy Rogers

7 months ago
Got the truck on short notice after calling on a Sunday afternoon. They honored my price on a larger truck because the 12ft was not available. Great experience!

Tim Thommesen

7 months ago
We moved from Wisconsin to Texas. Our experience was great! We will always use Penske when we move. People are very friendly and easy to work with.

Chris Pugh

7 months ago
Made trip from Illinois to Texas without any issues with the truck

Geff

7 months ago
Facility and staff do a good job and have always given excellent service during my 10 years here

Meghan Hinman

7 months ago
It was a pleasure doing business with Penske. Trucks are very clean and well taken care of and maintained. Very good experience. Thank you for giving a military discount!!!

Ryan Long & Olivia Long

7 months ago
Nice, clean, and secure facility. This is our second time storing our belongings here. Jake is great and has treated us with wonderful customer service.

William Gammon

7 months ago
I've been here since November and I've had great service the whole time. I would definitely recommend to everyone and is a definite 5/5 for me.

Kay Kennedy

7 months ago
Great and helpful service who is eager to assist. They are friendly and have a clean facility

Waylon Cheney

7 months ago
Very courteous staff and great facility, I felt very comfortable trusting my goods at LockAway Storage

Rahem Perez

7 months ago
Service is excellent and courteous. The attendant is always available and helpful.

Presley Hartman

7 months ago
Very quick and polite would be how I would describe my experience at this location.

Stanley Mcafee

7 months ago
This location is very close to the residence. That made it very convenient for our move.

John Brearley

8 months ago
Great Experience! Jake was very helpful and was able to get us in the unit very quickly and easily.

Robert A. Kenney

9 months ago
This is my second time renting a Penske Truck from this location. Very Satisfied!

Henry Nava

9 months ago
Jake was awesome and very helpful. He walked us through everything Penske related.

Douglas Mikus

10 months ago
We rented a truck from this location, they had great equipment and great service!

Analee Sanchez

10 months ago
Jake was very helpful and Knowledgeable about the Penske Rental Truck. He explained all the rental services and prices in great details. He is an asset to this facility!

Anita Hunt

11 months ago
Our short stay was a good experience! The staff was always helpful and friendly! I would definitely use this facility again.

Sarah Forsman

11 months ago
Jake and Staff are very helpful and nice. I appreciate their help with my bank's "bill pay" snafu.

Marissa Garcia

11 months ago
Jake the manager rented my mother-in-law a storage unit recently. He was friendly and professional and delivered outstanding service. We were very impressed with how we were treated during our time in the office! Jake did not rush and took his time and answered all our questions

Warren Kitchen

1 year ago
At no time during the times I've been here did I notice a lack of professional service or a messy office/ parking lot.

Katherine Tesch

1 year ago
Clean and convenient right off the highway. I live in Boerne and the location is perfect. Jake has been so helpful and very accommodating! Highly recommend Lockaway Storage of Boerne.

Digna Isbell

1 year ago
Very Accommodating staff. Easy Access. Explained policies in detail. Very Knowledgeable.

Diandra Linares

1 year ago
Very friendly and helpful service! Accommodated us after a long move, and made the leasing process simple and painless! Great job

Edgar Mendoza

1 year ago
Just wanted to say that it was a great experience visiting the lockaway storage in boerne tx office manager Jake Medrano. He was very profesional, attentive, polite and most of all with a very great positive attitude. Gave me a lot of information that was helpful to make a decision on a storage space. I recommend who ever reads this review to visit this location. Thanks again Mr. Jake Medrano big props to you..

Stuart Howard

1 year ago
Very great service! Jake was very pleasant to deal with.

Darrion Folkers

1 year ago
Amazing customer service! The unit was so clean and exactly what I needed. I will use this storage place again in the future! Thank you :)

Jesus Liendo III

1 year ago
This is a great place with air conditioned units. Helpful personal as well!

Greg Brunsman

1 year ago
Jake was very professional and very helpful. Very Convenient and close to us!

Clifton Conner

1 year ago
The Staff was great, helpful, informative, and efficient! Would recommend!

Marcus Fernandez

1 year ago
Great location, great customer service, always looks presentable and I'd highly recommend this location

Alfred De Darros

1 year ago
Customer Service is outstanding! The whole facility was very clean and easy to get boxes in my unit. Also close to my new home.

Jonathan Severance

1 year ago
Jose : Excellent Service. Well Mannered And Answered All Questions We Had. Will Recommend Penske To Friends And Family Due To Service Provided By Mr. Jose.

Kathryn Tesch

1 year ago
Jake was very helpful and professional. Would recommend you to anyone who needs storage.

Ron Lambert

1 year ago
Jose was a Great help, and Great Customer Service.

Anita Hunt

1 year ago
Jose was very helpful and courteous. Enjoyed doing business with him! Very Friendly!!

Bobby McBride

1 year ago
Well Received, Courteous, Very Good Customer Service By Jose.

L. Chapman

1 year ago
Nice facility, I was a renter there for seven years. Jake was very nice and I would recommend this business to anyone looking for storage.

Jordan Paster

1 year ago
Exactly what I needed, convenient and very reasonable. Highly Recommended

Tiffoni Lewis

1 year ago
We rented a large unit October 2015 and moved into a smaller one in 2016. The staff made it easy to transfer from the large unit to the smaller one. Always friendly! Thank you!

Trevor Kulbeth

1 year ago
Good place conveniently off I-10. I had my stuff here for over a year. Great customer service.

Mario Rapanotti

1 year ago
This is a great storage facility and we've been here for over 15 years. All our kids are out of the house now.

Robert Carnes

1 year ago
Excellent Unit, well supported, responsive managers with great service. Facility is generally clean

Barrett Horner

1 year ago
Truck worked like it should. Everything was GREAT! We will be back!

Brandon Tennery

1 year ago
Great Customer Service!

Jim Sampson

1 year ago
We have used Lockaway Storage three times and every time they have great service and are very helpful. Recommend highly.

Cindy Carr

1 year ago
Very professional & accommodating. We needed several units and they took care of our needs immediately. Autopay was very helpful. Will definitely use again!

Gerald Kuykendall

1 year ago
A very nice person and very professional here at Lock-away

Carl Williams

1 year ago
I found Penske at this location to be an excellent value in our moving experience. The equipment is well maintained and easy to drive. Staff is courteous and well versed regarding their product.

Sandy Ottmers

1 year ago
Lockaway Storage has been such a big help to my husband and myself. We love the cleanliness, friendly customer service, as well as feeling our belongings are safe.

Jim Rausch

1 year ago
My dealings with Jake at Lockaway Storage on IH-10 in Boerne have always been so positive and professional. We rented a storage space for several months and were extremely satisfied with all aspects of the rental. Jake was so helpful at all times, and I would not hesitate to rent from him again. I give high marks to Lockaway Storage Boerne.

Susan Weidower

1 year ago
I had a unit reserved @ another storage where Jose was at, however someone rented my unit out, that was on hold for over 2 weeks came from Michigan!! I called yesterday to confirm and Jose @ other location told me no unit. Due to his quick thinking, I ended up here he was great!! I don't stay calm but he assured me he would take care of me here at I-10 location. He made the last 200 miles for me better cause he fixed a problem he didn't create!! Very nice man!!! Profession, called me back when he told me he would. Thanks to him the end of my trip was not a disaster!!

1 year ago
I've been here since May and Jose and Jake were always great!

Mark Scheffler

2 years ago
Great! Easy to get into with a great facility layout.

Craig Matson

2 years ago
Super Service. They also rent quality Penske vehicles at a very reasonable price!

Jason Shrader

2 years ago
Top notch team! Very happy with the overall quality of your offering. If I ever need a place to keep my items, i'll be back!

JM Segovia

2 years ago
Stored items without problem. I Would use this place again

Geff Gandy

2 years ago
I have been a customer for 8 years. The customer service and hands-on effort in keeping my storage units clean is much appreciated.

Gilbert Ramirez

2 years ago
Fair people and helpful. Very Friendly and courteous with customer. Great customer service!

Christine Dahlhausen

2 years ago
Very Friendly and helpful. Great service, went above and beyond and was very accommodating. Would recommend!

2 years ago
We got good service at this location, and the disabled parking was a great plus.

Kenneth Walker

2 years ago
Staff here is very helpful and understanding. Moving to Arizona but am leaving my stuff here and am sure it'll be taken care of. Thanks!

Sandy Hernandez

2 years ago
Best customer service in town. Very, very helpful. I would definitely recommend Lockaway!

Darrell Wehmeyer

2 years ago
Great Place to store your stuff. Secure and clean. Good people here!

2 years ago
I wish I did not need their service, but I do, and they continue to keep my personal items and me, the best of any storage facility I have used to date! The Managers are exceptional at their jobs, too!

2 years ago
I work in the area and the area is clean and organized. People are nice. I spoke with an Amy who was very nice and welcoming. E.M.

David Collum

2 years ago
Great location. Friendly staff. Fair pricing. Would highly recommend facility.

Jack B

3 years ago
Fair price Secure storage.. Jason's always helpful. We've rented 3 separate units in climate control ...

Linda B

3 years ago
I've rented climate-controlled units from Lockaway Storage three separate times over the past 8 years. I trust the location, the security, and the personnel. I highly recommend Lockaway.

Benny molina

3 years ago
The service was excellent. The truck has problems with the transmission.the price was not discussed prior to rental. I rent trucks about ten times a month in the performance of my moving business.i was charged three times what I normally pay.Penske called it a seasonal rate adjustment.i feel I was overcharged.

Meghan Hunter

3 years ago
Lockaway was a very convenient solution for our storage needs. They made it very easy to move in/out, and I felt comfortable leaving our belongings!

Bella A. Rubio

3 years ago
This is a great storage unit facility. Their employee, Jason, is wonderful to assist in the process of acquiring a unit. He was so courteous and helpful.

Gloria

3 years ago
Reasonable price to pay for peace of mind. We would definitely use them again.

Joe Vidmar

3 years ago
Jason was great to work with! Great experience with Lockaway!

Bob

3 years ago
We have used Lockaway Boerne for several years and have found it to be a great place to store our "stuff." The climate control is good, customer service is friendly and competent, and access to the site is always available.

4 years ago
Wonderful establishment. I have had nothing but great experiences with Lockaway Storage in Boerne. They have gone well above and beyond for me. I would recommend and trust them highly. Thank you for everything!! Michelle

Virginia Pohlman

4 years ago
I had a pleasant stay at Lockaway Storage. There is always a friendly face.

Steve

4 years ago
I rented a Penske truck from Lockaway Storage in Boerne and could not have been more pleased. The manager, Jason Steitle, provided a wonderful customer experience: friendly, efficient, and very helpful with all of our questions.

Steve Coker

4 years ago
Good customer service, clean units, well-maintained and good security systems.

Craig B.

4 years ago
It was a safe facility to store products for my business. The service was helpful and I would recommend storing here.

Keith Moore

4 years ago
Very Happy - the access is great, the site is clean & safe - will come back if we have the need.

Mr. Beckwith

4 years ago
Very Professional and Polite... Mr Volesky is the perfect manager.

Greg F

4 years ago
Excellent Service, a Clean and Safe facility. I will use again if needed. Thank You

Michael

4 years ago
VERY HAPPY!!!!!!!!!!!!! Great area - Clean - Safe, will refer to others!

Mindy & Ernie A

4 years ago
Wonderful family friendly service. Very clean and well maintained. Loved our service for time here!!!

Mark Borgfeld

4 years ago
Manager was extremely helpful, putting forth his best effort for a last minute change. Helped avoid a catastrophe. Thank You!

Rich U

4 years ago
Tremendous service the past six years. Manager is very professional, courteous and helpful. Thank You!

Tyra M

4 years ago
This Manager is always friendly, very professional and competent. I do not have to worry about my belongings in storage. Thank You!

RM

4 years ago
Great Manager, Very Clean Unit and a Safe Environment. I will recommend to others.

Deanna H

4 years ago
Manager was very helpful and worked with us during a very difficult time. Thank You so much.

L - J and family

4 years ago
Mr Lavoy, we can't thank you enough for all you've done for us. Our relocation experience has been filled with obstacles and frustration. You and your positive outlook and help has made all the difference. Thank You!

Michelene Miller

5 years ago
Great experience working with lockaway was very helpful when setting up our move in and went out of there way to help us with some of the problems we were having with our truck rental which they didn't even have to do. It made the stress of my sons move much easier to deal with. Would definitely use lockaway again and recommend to those that need a storage unit.

Dee Cleborne

5 years ago
I had a storage unit with Lockaway-Storage in Boerne for years. I have always been impressed with the cleanliness of the facility and the secure accessibility. The manager there, LaVoy Volesky, has been very professional, friendly, and really helpful. I would highly recommend this location.

Jake W

5 years ago
Facility Manager was very helpful, and the facilities were perfectly adequate for what we needed while moving. Would definitely use this facility again in the future.

Frank Morgan

5 years ago
The staff at Lockaway Storage are nice and very accomodating. The units are very secure and offer easy access. My experience was very satisfying.

Fisher

5 years ago
We rented our first unit at Lockaway in 2008 and an additional unit in 2009. Lockaway was the best storage for the price each time. The service was always excellent and pleasant.

Steven C

5 years ago
Excellent Service and Very Polite Manager. I am moving to another city with job and moving out of my storage, I will be comparing any future storage needed to what I had at Lockaway in Boerne.

Mary L

5 years ago
Manager was very helpful and keeps his facility very clean. I was very happy with my unit and his service. I will recommend to others.

Amand

5 years ago
LaVoy at Lockaway Storage in Boerne is a wonderful guy! I never had an issue there throughout my stay. I highly recommend to anyone needing storage.

Sabrina Vaughan

5 years ago
Thank you for the excellent service during my storage rental usage. Your facilities are top notch clean with easy and convenient accessibility. I will certainly consider you for any future rental needs.

Janet

5 years ago
Lockaway Storage ( Manager) took very good care of my storage needs. The facility was always clean and very well maintained. If I needed anything or had a question, the response was immediate. The gentleman even offered me some safety tips which were appreciated as a lady selling some furniture items from my unit. You have a great manager running this unit in Boerne. I will recommend family & friends with storage needs.

Andrea

5 years ago
I give this facility a #1 rating. Mgr is an awsome gentleman with a big smile. He give me a good deal for a long term rental. Keep that smile on your face.

Jaime A Lacey

5 years ago
Levoy at Lock Away Storage is amazing! I had to move my stuff to TX a year before I left CA. He took such good care of my stuff and when I came to close out, he helped me find someone to load up and move my stuff. I seriously felt like I was dealing with a loving uncle when working with Levoy. The Boerne location is in a safe location and well maintained. I highly recommend coming here to store your stuff!

Eric D.

5 years ago
Lavoy and his staff provided excellent service from start to finish during our 1-yr storage while our old house was for sale up until our new house was built. The facility was clean and secure, preserving all of our belongings. They even had a rental van to help us move in and out of the unit, which was convenient. All in all, a friendly, well-run establishment that I recommend to anyone.

Jason S

5 years ago
Very happy and pleased with the service and quality of storage unit. I would Highly Recommend and would Refer to others.

Wes Harlley

2 months ago
Everything was great & easy. Bit of a sticker shock with advertised price vs. price (Upon pick-up in Nashville) after tax/insurance/fees/etc. Other than that, the truck ran freat and everyone was very helpful.

Josue Bernal Delacruz

2 months ago
I was treated well and was satisfied. Very respectful and helpful. very professional and curtious

Burney E. Martin

7 months ago
Jake the manager was very kind and professional. Facility is easy to access off I10

Donna Grigsby

11 months ago
You all have been great. Rented the place for over three years without any problems!

Michael Hewitt

1 year ago
The property was clean with a quick sign up process.

Chuck Demarre

1 year ago
Staff is very friendly and professional. Units are very clean and easy to use. Prices are good and fairly reasonable. Would recommend to others.

Darryl Donaldson

2 years ago
The customer service was excellent. Answered all of my questions! Very good experience

Daniel Mahoney

2 years ago
Outstanding Facility. The Storage area is clean and accessible and the staff is helpful

Martin Vargas

1 year ago
Jake had everything ready to go and he even had the truck out side and he even had the locker room ready!
See all reviews

Evelyn Tewell

2 years ago
We rented a Penske truck and turned it in at Lockaway. We had a long drive from California and were very tired by the time we turned the truck in. The manager was so helpful and made our check in go smoothly. We really appreciated his welcoming attitude after our long trip.

Craig Matson

2 years ago
Very fair price and excellent customer service by Jake. With Penske, the truck is always clean, new, and ready when they said it would be. Recommended!

Sandy Ottmers

2 years ago
My husband and I have used Lockaway storage for a few years now. We like it because it is clean and very well maintained. One of the main reasons we stay is because not only is Jason very friendly and personable but he helps us find the unit that best fits our needs. We feel confident and secure at Lockaway and Jason is the main reason for that. We think he goes above and beyond.

Dana Shannon

2 years ago
I have been a customer for 13 years and have had the most awesome experiences with all the managers I have dealt with. They are more than helpful, accommodating and professional. I have recommended their site to many friends. They're a good company to deal with. Owned by Men, but Regional and District Managers are WOMEN! That must be why it is such an awesome company! LOL. I'm not really a sexist, but give accolades where earned. Ashley in San Antonio is awesome. ;-)

Cindy Carr

1 year ago
We had a great experience with Lockaway Storage in Boerne. We needed several units over a period of several days, and they took care of our needs immediately and professionally. Autopay was also very helpful. Very nice staff and clean facilities. Highly recommend!

emil skog

2 years ago
Awesome service I would use them again

sergio cadena

1 year ago
Just wanted to say that it was a great experience visiting the lockaway storage in boerne tx office manager Jake Medrano. He was very profesional, attentive, polite and most of all with a very great positive attitude. Gave me a lot of information that was helpful to make a decision on a storage space. I recommend who ever reads this review to visit this location. Thanks again Mr. Jake Medrano big props to you..

Clif Conner

1 year ago
Good facility, friendly professional staff. Easy to do business with.

stpecnie 16

1 year ago
We love this location so convenient, well kept , and very friendly staff they have..Jake was awesome and very helpful in what we needed...

Tiffoni Lewis

1 year ago
I rented a large unit in 2015 and moved to a smaller unit in 2016. All the staff including Jake were on top of everything. They are amazing and the units were always clean! If we ever need a place to store stuff we will use them again!

Dwayne Robbins

1 year ago
We choose this facility because of location and move in special. We recently added a second unit and Jake made the process very easy. The facility is always clean and a complimentary dolly was onsite for us to transport the bulky items. I did read a previous review where a customer complained about move in specials. We spent a couple of weeks searching for the ideal storage facility based on location and move in specials. I recall watching the move in specials change on a daily basis and I too missed a better deal by waiting a day too long. Jake explained that the deals are automated based on unit availability. This makes complete since to me in a digital world.

Kali Medrano

11 months ago
Jake rented my family member a storage unit recently. He was polite on the phone and explained why his facility was better than other storage facilities around. Based on the information he provided, we felt our belongings would be safe. When we arrived, we were greeted with a smile and he remembered we had called earlier. He showed us several units and pointed out his facility cameras and other amenities. He did not rush us and went through the lease thoroughly. He walked us out and checked to ensure our gate code worked properly. We were very impressed that someone so young would take so much pride and ownership in his job and highly recommend anyone needing storage to visit Lockaway Boerne and ask for Jake.

Sidney Skinner

7 months ago
Awesome customer service! Definitely the best place to do business!!! I will return and refer everyone I can!!!

Burney Martin

7 months ago
Jake, the Manager, was very polite and professional. The facility is located conveniently on the I-10 frontage road.

Chad Wadley

6 months ago
Easy, easy when you work with Jake At this location. We had a change on our reservation and he took care of it right away. I highly recommendation this business! Chad

Jack Frost

2 months ago
The manager Jake was extra supportive in helping me out with my rental. Chick-Fil-A kind of customer service. Unreal! Very appreciative of his help. Ill be going back to Jake and Penske next time I need a truck rental! Thanks again.

Bill Eason

1 year ago
Temperature controlled, clean place. Jake is a good manager, too!

Chad Cooley

2 years ago
Helpful and a super easy process. Highly recommended! UPDATE: LITERALLY 4 days after we paid for our first month (which was half off per the online reservation) a special was posted for 2 months half off. According to Jake, who failed to call me back because he was too busy, nothing could be done. I feel duped and will be moving out before I have to pay for any additional months.
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Michele S.

3 years ago
Extremely friendly, helpful and professional staff. Storage rentals are clean. Secure environment with convenient hours.

Kevin G.

8 months ago
A great storage place with very friendly helpful people. After storing there for a year I have no rat holes or bugs in my boxes, the place is clean and...

Storage Facility Amenities20 Amenities

  • 24 Hour Cameras
  • Boxes & Supplies
  • Bright LED Lights
  • Carts & Dollies
  • Climate Control
  • Commercial Storage
  • Drive-up Access
  • EZ Access
  • EZ Drive In
  • Exterior LED Lighting
  • Gated Entry
  • Interior Hallway
  • On-site Management
  • Online Bill Pay
  • Online Rental
  • RV, Car, Boat
  • Rental by Phone
  • Roll Up Doors
  • Truck Rental
  • Unit Lights

Storage in Boerne, TX

Are you moving? Need extra space? Do you need a mini storage unit? Do you need to rent a truck? You have come to the right place! Lockaway Storage Boerne is the solution to your self-storage, moving needs and Penske Truck rentals. We are located on the westbound access road of Interstate 10 between Fair Oaks Ranch and Cascade Caverns Road, just past the Javelina Harley Davidson shop. We serve the storage needs of Boerne, Fair Oaks Ranch, The Dominion and San Antonio, Texas. When you store your personal or business items at our storage facility, you are guaranteed to experience good old-fashioned Hill Country hospitality.

Lockaway Storage Boerne is your one-stop-shop for all of your moving and storage needs. We rent Penske Trucks, which are known for being clean and well-maintained. When moving, to best protect your items, we suggest purchasing the proper packing materials. We offer a wide variety of boxes and moving supplies right on-site. We carry small, medium, large, extra large, and wardrobe boxes with wardrobe bars. We also carry twin, full, queen and king mattress bags, along with sofa covers, chair covers, dust covers, bubble wrap, wrapping paper, and shrink wrap. If you need more, we probably have it, or we will help you find what you are looking for.

We have both climate-controlled and non-climate controlled storage units in all sizes. Lockaway Storage Boerne features an easy-access gate with keypads, and a very clean, well-lit, well-maintained and secure storage facility. For added security, we have cameras throughout the storage property that are monitored directly from the office. So please, stop by and say hello! Our professional and friendly staff will help you choose the storage unit type and size that will best fit your needs and the packing and moving supplies that will best protect your belongings. We look forward to meeting you and having you as a valued customer. Store with us and you will be glad you did!

 Happy 3 Year Anniversary to Jake Medrano

Here at Lockaway Storage, we know our success is due to our wonderful team. The care they give our renters is unparalleled and we want to highlight their milestones along the way. Below is an interview with San Antonio team member Jake Medrano, who is celebrating his 3-year anniversary with Lockaway Storage this week.

Jake is the manager of Lockaway Storage – Boerne.

Jake Medrano, lockaway storage manager

Jake Medrano has worked for San Antonio based Lockaway Storage for 3 years as of today!

Peter: I’ll just jump right in, how did you get started in self storage?

Jake: I was just getting out of high school and my mom had previous experience in the storage industry, so she was with Lockaway, I believe, at the time and they had some openings, so I was able to squeeze in here. It was a while back, about three years ago. We didn’t have nearly as many stores in San Antonio. I started out as an assistant manager and I went to three or four places and just bounced around.

Peter: Have you always lived in the San Antonio, Boerne area?

Jake: Yeah, that’s where I was born. I was here until they offered me the manager position up north, so I lived up there for a bit and managed a store. At one point I needed a position that had an apartment, so I was with a different company for a bit working as a resident manager and then Lockaway offered a resident manager position up north, so I took that and I managed up there for a bit. Then they moved me to another place before moving me back to San Antonio.

Peter: I bet it’s good to be home.

Jake: Yeah, I was happy when they announced it by email that we were coming back to San Antonio.

Peter: After three years, you’ve probably had some interesting experiences. Do you have any interesting stories?

Jake: I always like the stories where the managers are doing something to help the community. Things like that. You have some stories where a tenant is down on their luck and they need just a little bit and you cut them a break here or there and that’s what they needed to get back on their feet. Those are always the best stories. I remember one gentleman who was always behind for one reason or another. At one point he was homeless and just needed a place to put his stuff. He would be late, but slowly catch up. First it was my mom helping him get back on track with his payments and everything. Then I took over the store and I did the same thing.

Lockaway Storage - Boerne facility

Lockaway Storage – Boerne offers drive up access, gated entry and parking to fulfill your storage needs.

Peter: I think you make a really good point. With self storage, it’s a service that is so much more personal than most other types of services, because you’re dealing with people’s belongings. And it’s anybody and everybody who needs self storage for all sorts of reasons.

Jake: Yeah, exactly. I appreciate that we have the leniency to make the judgement call to give a couple days here and there or help out where we can.There are some companies where you’re late on the tenth and every day afterwards, so they just pile it on there and they aren’t open to any sort of negotiation there and that’s it. I’m glad our company is pretty gracious and that they give us the latitude to help customers out.

Peter: I think that speaks to the kind of company that Lockaway Storage is. They do care about their tenants. They do care about the communities where they operate.

Jake: Yeah, absolutely.

Peter: Do you live on site now?

Jake: Yes, I do.

Peter: I hear that’s a pretty sweet gig, but I would think you would get bugged by tenants when you’re supposed to be off the clock.

Jake: I do, but it’s not as bad as at some other facilities I’ve worked at. I had one that was first floor and the door was outside the gate and the door was directly in my living room, so people would be knocking all the time. This one we’re a little more removed. There’s a stairway between that door and we have a separate apartment door. Still, if my gate locks people out at night at 9 p.m. and also locks people in.

Lockaway Storage interior hallway

Lockaway Storage has indoor units that are easily accessible from wide hallways.

Peter: That’s hilarious. It’s good that is not such a drag, but I would still feel like I was always at work.

Jake: No, it’s not too bad. I’ve gotten to the point where I don’t mind it. If somebody needs help, I routinely give out my cell phone number to customers if they need late access or if they need to rent a unit after hours, they know they can call me. I don’t mind honestly.

Peter: You’re much better at customer service than I am. I can already tell.

Jake: Hahaha.

Peter: So, you’re not always at the facility. Do you have any hobbies that the people at Lockaway Storage may not know about yet?

Jake: I do play a lot of games. That’s probably the main thing that I do. Currently me and my buddy, this is something that just developed over the last couple days, we’re going to attempt to make some sort of videogame. I’m looking into getting into photoshop and graphics and things like that.

Peter: Nice. What kind of games do you play nowadays?

Jake: Basically all kinds, from sports to dungeon crawling games to shooting games. I play most of them.I’ve been lucky enough to build my own PC this past year. I have the current game systems as well, so I’m able to try a bunch of different games. Another hobby for me could be buying games and just not playing them. Sometimes games are on sale, so I’ll pick them up and never touch it again.

Drive up access units at Lockaway Storage - Boerne

We have drive up access at Lockaway Storage – Boerne to fit your self storage needs.

Peter: Do you use Steam?

Jake: Yes, I do.

Peter: I bet I know what your library looks like, hahaha.

Jake: Hahaha. Unfortunately I have, like, over 150 games on there and a lot of them are from Steam sales. Like, it’s the Steam Summer Sale right now, let me buy a bunch and, oh man, I have so many games to play, plus I have a Play Station 4 to play games on and it’s a mess.

Peter: That’s a good problem to have in my book. That sounds great. So, you grew up in the San Antonio/Boerne area. As a local, is there anything out there that I should know about for the next time I come through?

Jake: Yeah, if you go down Main Street there are a lot of local antique shops that sell memorabilia, neon signs, stuff like that. There’s one restaurant we go to quite a bit. It’s a Chinese restaurant called China Bowl. There’s a historic town between us and Fredericksburg where a lot of people lived during the Civil War. It’s a pretty nice place to go and take a walk down along the river.

Peter: That does sound cool. At the end of these interviews, I like to ask if there’s anyone at Lockaway or at the home office that you would like to give a shout out to. Is there anyone that comes to mind?

Jake: Well, it’s definitely got to be my family, haha. We’ve got a whole team of Medranos here. We’ve got my Mom and my Dad right now and my sisters might eventually come and, who knows, eventually work at the stores, so shout out to all the Medrano family that we have here. Hopefully you’ll see more of us here soon, haha.

Lockaway Storage Boerne: Customer Appreciation Event June 2nd


It’s no secret that we love our tenants at Lockaway Storage! But in case there was ever any doubt, our facility managers are constantly thinking of new ways to make sure each and every one of our customers know that we appreciate their business.

Jake Medrano, facility manager at Lockaway Storage in Boerne, TX will be with the company for four years in July. He has been in the business long enough to know how important it is to build positive relationships and trust with his customers.

Jake is hosting a customer appreciation day at the Boerne facility June 2nd from open to close. He says that this is his way of making sure his customers know how he feels about them. “We just wanted to try to give back. I know none of our business is really possible without our customers. We just wanted to try to let everyone know that we really do appreciate them.”

Jake told us that not only will they have hot coffee and delicious donuts from Snowflake Donuts free for everybody to enjoy during the customer appreciation event, but also an exciting game to play.

“So right now we have a spinner on a big old wheel and they can spin it. Since the food drive is still going on, one slot is a donation to our food drive,. but the rest are things, like you can get a free lock, or get five dollars off your next months rent, or waive a late fee, stuff like that.”

Of course Jake is intent on making sure his customers feel appreciated, but says that everyone is welcome to get in on the fun. “The event is not just for customers, we’re trying to give back to San Antonio as a whole. We’ll let people spin the wheel, grab some coffee and a donut and hopefully it will remind them that we are still here and that we appreciate them!”

Jake also mentioned that they are still accepting donations for the Lockaway Storage San Antonio Food Drive. “We’re still doing the food bank so anybody who wants to donate to that, even better. Since the food drive ends on June 2nd, which is the same day as our customer appreciation day, we hope there will be people who are going to donate while they drop by for the event!”

Since we all know that donuts and coffee are a favorite of many, make sure to come early so you can start off your day right! This event is for everybody, so drop on by, spin the “Deal Wheel”, and say hi to Jake! We truly value every one of our customers, and we always love getting to know everyone from the greater San Antonio community!