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Lockaway Storage - West Ave

1018 Patricia, San Antonio, TX, 78213

Office Hours Now Open
  • MON - FRI9:30am - 6pm
  • SAT, SUN8am - 4:30pm
Gate Hours Now Open
  • Daily6am - 10pm

Closed for lunch from 2:00-2:30 M-F and 1:00-1:30 Saturday and Sunday.

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Storage Customer Reviews

Website Reviews

Ismael Chagolla

2 months ago
I have had the pleasure of knowing Joann Garcia & Justine Villarreal for a long time. Both have exceptional customer service skills & friendly attitudes. They ALWAYS welcome me & other customers with smiles. They are also dedicated workers.

Alexis Rodriguez

2 months ago
Good customer service, definitely recommend.

Hector Reyes

2 months ago
Customer service was great. Always kind and helpful.

Jade

3 months ago
No problems, hours are good, accessibility is good also. Always clean, would recommend.

Jesus

4 months ago
Staff go the extra mile to keep customers happy. Thank you for such great customer service.

Carl Salinas

4 months ago
Fast and courteous service!

Jackie Kelly

5 months ago
I greatly appreciated the service I received and I will recommend you to others.

Elvia Paloma

5 months ago
Great Service Joann and Justine!

Jose Lopez

5 months ago
Perfecto! :)

Jim Luna

11 months ago
Very clean, very friendly staff Joann & Justine are very nice!

Ronald Speer

1 year ago
Wonderful group of people. Very friendly, always ready to help.

Elizabeth Moreno

1 year ago
Joann was amazing! Extremely helpful with assisting us with the proper storage room Made our move back to San Antonio easy and stress free!

Mrs.Frieda

1 year ago
Iam so glad someone else said something about rats! I had them too destroyed my things to and nobody cares about that at that company. Like all my pictures that cannot be replaced of my children when they were young something's are irreplaceable and they act like nothing. They said they couldn't do nothing for me either that the insurance didn't cover that acted like oh well

Felicia Everett

1 year ago
Hello my name is Felicia Everett and I've been renting a unit #520 at this location. However nobody noted us that the whole place is covered in rats (they say due to near by construction) This was early May. I have been renting since January 2017 and fored to move my belongs July 2017 because the rats are not under control. Ruined my Ashleys furniture: bedroom set.. Mattress and box sprang.. A desk pretty well beat up and also maggots coming out my unit! The Property Manager JoAnn was very understanding at first when I had them come look at our things. Her Asst (who didnt want to give her name) Open a package of some chemical of green pellets and toss them around in the unit.. After she cleaned up a dead rat laying 2ft of my unit door.. JoAnn advise me take photos and do an inventory checklist with her present, however it was her day off on the 7/10 but made plans i showed up for, waited outside the gated till the office opened to find out she was off! Her Asst (from above) Must have not known our meet up plans and told us without payment we were not going to be able to use the gate code, she also stated to just record or take pictures since she couldnt stay with us and Joann was off for the day. In the hot sun, back and fourth trying to get in and out of the gate before 6pm.. Was very stressful!! At least went inside that office 10 or more times. Making updates, it was 15mintues to 6pm then she decide to give us back our gate code. It was alittle more of a relief. Today (7/11/2017) 9:30am pulling up on property, used my gate code. Came in, was there maybe alittle before the Asst lady pulled up. I go in, and now both Joann and Asst lady are there. I starting talking on making claims for somethings like Joann said to do a checklist , aww hell breaks loose the asst lady then joann and im like wait a minute.. WHOO! So i ask for corporate number she smscks down a paper with and email.. I ask to have a number to call for damages property.. She then slid the same paper to me. Yellewing rodens are not in the protection plan. I just walked out resured them my uncle is a very big lawyer here in our city and im going to him right now. They were careless, no empathy, bad vibes and i just couldnt believe how they were acting especially Joann . I told her why are you acting like you just found this out today? we talked about this in may. I have pictures dates in my phone everytime i take a picture using my phone. The construction site is well over! The asst lady said " well why didnt you make a claim then when you noticed rats on property" this was something joann said has been getting take and care of.. This is now july, i have no problem paying for my storage unit. I do have a problem paying my unit with rats shitting and pissing and bitten on everything. Bleach container, a blue tarp.. Everything they thought they could drink. To have my things be treated like this is unfair and I have put up with it way to long. I have a couch brought from sofa mart very very expensive has poop and pee everywhere.. I had to throw away a Tempur-Pedic mattress! 4 years old!! And nobody cares!.. Like ive never ever even seen a rat untill this place! I paid people just to pull out the boxes and going though them each. Becuase i was legit scared!! You can stand there and hear rats running and squeaking. I would really appreciate if someone in your office can reach me back asap I was treated with disrespect and attitude , since this incident and way to early this morning.

Natasia Upadhaya

1 year ago
Joann did a great job explaining everything and she was very helpful

James Naramore

1 year ago
Justine was incredibly helpful, friendly + most efficient in getting us set up. We have experienced other storage facilities that make it much more difficult. Thank you Justine + Lockaway Storage!

Michael Ramos

1 year ago
Awesome customer service, very friendly. Overall helpful lady.

Laura Martinez

1 year ago
Best prices, best seal also!!!

Albert De La Cruz

1 year ago
Very helpful. Extremely courteous.

Kamal Hack

1 year ago
Great service. Quick & simple & straight forward.

Janiece Martinez

1 year ago
Justine was very friendly + helpful! Great employee !

Claudia Hinojosa

1 year ago
Justine is very nice, polite, fast and friendly !

Christie G

1 year ago
The young lady at the front counter was very helpful and great customer service. I will refer your facility to family and friends.

Robert Foytek

1 year ago
Very helpful with all details explained

Ashley Humphies

1 year ago
Justine is wonderful. She was such a helpful person, made my move here sweet and easy! Thank you guys!

Jo Ann Salais

1 year ago
So far everyone is soo friendlyand very helpful.

Andrius Green

1 year ago
The customer service was good, right on point.

Lourdes Medina

1 year ago
Justine was very helpful & pleasant!

Alexandria Johnson

1 year ago
Looking forward to having a good storage relationship.

Lexi Galbert

1 year ago
Justine was great and very helpful.

Mary Lynn Hammond

1 year ago
The staff are very nice ladies! Keep up the good work!

Andrew Binstead

1 year ago
I live in the apartments right behind units, needed a convenient spot to store furniture while moving out, Very good Pricing. Justine was very helpful and efficient,

Eugenia Lowry

1 year ago
Justine's telephone conversations are always helpful + courteous. She is so pleasant. In person, interactions with Justine is even better, ( if that is possible.) She answered all questions with much patience and knowledge.

Ana Torres

1 year ago
My experience here was always a good one. Joann was always so friendly and helpful. If I'm ever in need of a storage again, I will definitely be back.

Daniel Cervantes

1 year ago
The storages are good and clean. Also great service.

Michael Ramos

1 year ago
Great Staff and super friendly, with a great price you can't beat!

Antoinette Blair

1 year ago
Awesome service, very attentive, paperwork prepared ahead of time when I got here because I called the day before. Joann was very professional. Automatic payment deduction

Brian Ivey

2 years ago
Good Customer service

Elizabeth McMiller

2 years ago
I am a return customer. I've never experienced any problems while renting here. The office staff is great!

Susan Ponce

2 years ago
Joann is the coolest cat in town, Awesome and informative--very friendly and always helpful. Always an uplifting spirit.
See all reviews

Storage Facility Amenities15 Amenities

  • 24 Hour Cameras
  • Boxes & Supplies
  • Bright LED Lights
  • Commercial Storage
  • Delivery Acceptance
  • Drive-up Access
  • EZ Access
  • EZ Drive In
  • Exterior LED Lighting
  • Gated Entry
  • On-site Management
  • Online Bill Pay
  • Online Rental
  • Rental by Phone
  • Roll Up Doors

Storage in San Antonio, TX

Conveniently located just off West Ave, Lockaway Storage at 1018 Patricia Drive serves homes and businesses all throughout San Antonio. Less than 12 miles from downtown, we're also quickly accessible from Alamo Heights, Leon Valley, Longhorn and San Antonio International Airport. Come see us today!

Are you looking for a secure place to store your car, RV or boat? Look no further! Short term or long term, our facility is the perfect location to keep your vehicle safe from theft and damage. As we're so close to San Antonio International Airport, we're also the ideal spot to cheaply store your car while on vacation. For your convenience, online bill payment is available to all customers. No more posting your rent or making special trips just to pay your monthly balance; simply access the internet from the comfort of your home or business and keep up with your bills in seconds!

Here at Lockaway Storage - West Ave, we specialize in security and exceptional customer service. Our fenced and gated storage facility is equipped with state of the art 24-hour security cameras that constantly record. This ensures your storage unit remains perfectly safe, giving you the peace of mind you need to fully enjoy your newly uncluttered home or business. As such, you'll never have to worry about the belongings you’ve stored with us! If you have any questions at all, a member of our knowledgeable and friendly storage team is waiting for your call.

Happy 1-Year Anniversary to Joann Garcia

Here at Lockaway Storage, we know our success is due to our wonderful team. The care they give our renters is unparalleled and we want to highlight their milestones along the way. Below is an interview with San Antonio team member Joann Garcia, who is celebrating her 1-year anniversary with Lockaway Storage this week. 

Joann Garcia Lockaway Storage Manager

Joann Garcia is a manager at Lockaway Storage – West Ave in San Antonio, TX.

Joann is a manager at Lockaway Storage – West Ave in San Antonio.

Peter: Congrats on your upcoming work anniversary with Lockaway Storage. It’s your first year, right? How did you find yourself getting involved with Lockaway?

Joann: Oh, yes. It is. I was actually already working here when Lockaway bought the facility. I’ve been at this property for three or four years before Lockaway.

Peter: Oh, so you are kind of a self storage pro.

Joann: Haha, yeah, but it’s much different with Lockaway than it was before. The property and owner were much different.

Peter: In what ways was it different?

Joann: In everything. Our monthly timeline. We have something set for reports. Before it was just me and the owner. Before I didn’t have anybody else to talk to. I was working here by myself, so it really was just me and the owner. We managed the property ourselves after my uncle passed away.  It was just me and him. There were no other locations. There were no reports to turn it. It was just me and him conversating.   

Peter: Do you like the way that it is now?

Joann: Oh, I love the way it is now. I do. I love that I have things to be turned in. It keeps me more focused on what I am doing. I love it now.

Peter: So you live in the San Antonio area?

Joann: I’ve lived here all my life.

Peter: Born and raised?

Joann: Yeah.

Lockaway Storage - West Ave in San Antonio

The front gate and office of Lockaway Storage – West Ave.

Peter: I’ve only been down there a few times. What’s something a local might know about that a visitor might not?

Joann: I don’t know. Me usually, I don’t, as they say, “do San Antonio”. I like more to barbecue with my family. Every weekend that’s what we are doing. We barbecue.  I have a big family. I may only have one sister, but I have 10 girl cousins, 1 boy cousin, and, like, 12 nieces. We all grew up like sisters and brothers, so we have a big family and that’s what we do. It’s normally just us going to a park or one of our houses and barbecuing. That’s what I do here. My uncle is coming up to his third year since he passed, so we’re going to get a pavilion and barbecue. We do one every year in June.

Peter: That’s great. Family is the most important thing.

Joann: For sure.

Peter: So do you have any favorite restaurants in San Antonio?

Joann: My favorite place, and I guess it’s because it’s right here, is Palapas. Palapas used to be on Blanco and Fresno, I believe. I was always over there. Now that I moved over to this side. There’s a Palapas right across the street on Blanco and I am always there. Every morning I go and get tacos.

Peter: I think you are the third person to tell me Palapas is the place to go.

Joann: Mmmhmmm. Other than that, there’s this place on Blanco and Fulton called The Blanco Cafe. Oh, they have the best enchiladas.

Peter: Haha, great. Who are you outside of work?

Joann: I spend all of my time with my family. Like, when I leave here, my aunt invites me over. If it’s not one cousin’s house, it’s’ another cousin’s house. We’re always together. I feel very blessed to have my family.

Peter: Having a big family, that’s so nice. You always have someone you can count on.

Joann: Yes, for sure.

Peter: So you’ve been working in self storage for about 4 years now. Do you have any stories?

Nachos at Palapas in San Antonio, TX

Nachos at Palapas in San Antonio, TX.

Joann: I don’t really have any stories. I know that I have an awesome relationship with all of my customers. I have plenty of customers who come in and talk. Even my assistant will say, “Who is that?” when someone walks up and I’d say, “Oh, that’s Mrs. [redacted]..Let her in.” and she’ll come in and she’ll talk. I have Mrs.[redacted] who likes to come in and talk about her husband. I have my customers who come in and I know them. Like Mrs. [redacted], she’ll come in and talk about her daughters . Oh my god. My daughter this and my daughter that, and I already know the stories, because I’ve heard them before. So yeah, I have a great relationship with most of my customers. Mr. [redacted] and his wife came in the other day after I had hurt my back and she asked if I needed a cane. The next day was my day off and  she called and she asked my assistant if I was ok. My customers care for me and I care for my customers. So I don’t have a specific story. I just look forward to when people come in and make payments, because I love seeing my customers.

Peter: I love hearing about the relationships people have with their customers. That’s great.

Joann: Yeah, it can be sad too. Like when I have a customer who has been renting here for so long and they say, “Oh, Joann, I’m finally going to move out.” and it’s sad, because you really do build a relationship with them.

Peter: Dang. Tugging on my heart strings this morning. Well, those were all my questions. At the end of these, I have been asking if there’s anyone that deserves a shout out. How about it, would you like to give a shout out to anyone?

Joann: I guess it would be my assistant, Justine. She helps me here a lot. Especially when I hurt my back. She cleaned and mopped and helped me out a lot. Sometimes when I forget things, she picks up my slack. It would be her for sure.

Peter: Good teammate.

Joann: For sure.

Happy 1-Year Anniversary to Justine Villarreal!

Here at Lockaway Storage, we know our success is due to our wonderful team. The care they give our renters is unparalleled and we want to highlight their milestones along the way. Below is an interview with San Antonio team member Justine Villarreal, who is celebrating her 1-year anniversary with Lockaway Storage this week.

Justine is currently the assistant manager at Lockaway Storage – West Ave.

 
Justine Villarreal at Lockaway Storage

Justine Villarreal is celebrating her 1-year anniversary with Lockaway Storage in San Antonio.

Peter: This is your one year anniversary, correct?

Justine: Yes.

Peter: Time flies! A year at any job is really exciting. How did you get involved with the company?

Justine: Well, I was actually leaving an old job of mine. It was customer service and I was already kind of getting tired of. If it wasn’t for my brother bragging about his work and his job. How easy it was and, more importantly, how respectful the people he was working with are. That’s how I got involved.

Peter: Nice, nice.

Justine: And I love it.

Peter: Yeah, I interviewed him a couple months back. It’s nice that you had a family member who vetted the company for you. Let you know what you were getting into before you did it. Do you live in the San Antonio area?

Justine: Oh, yeah. I actually live in the apartments the company owns. It’s been a great benefit for me.

front office at lockaway west ave

The front office at Lockaway Storage’s location on West Ave in San Antonio, Texas.

Peter: That is a nice side benefit for sure. Have you lived in San Antonio for a long time?

Justine: I have. I’ve been here all my life.

Peter: I think that makes you a local. Is there anything you think someone traveling through San Antonio shouldn’t miss?

Justine: First Friday is good. All the art. All the creative people who just go out there and do their thing. I’m very attracted to art, so I think that’s something anybody who loves art and creativity would love that. It’s on the first Friday of every month.

drive up storage units

West Ave drive up units. We have a variety of sizes to store your belongings.

Peter: Where do they do that First Friday?

Justine: It’s at St. Mary’s. You’d be surprised at what they put together. It’s amazing.

Peter: Nice. Do you do any art yourself?

Justine: I like to sing actually and play the piano here and there. I’m working on it, so that is one of my hobbies I like to do.

Peter: Cool, cool. So a year in self storage. Are there any moments that stick out?

Justine: There are so many that I can’t keep track of them all. It’s more the idea that while I’ve spent my time working here people have affected me in different ways. Some you feel bad for, those are the ones you work with and help them out. Mainly it’s the people. I’m learning a lot about people you could say. It does have to do with the job, because it’s customer service, but you get a glimpse into everybody’s lives. All types. Like today, we have snowbirds who come up from Ohio because they can’t stand the cold. They like the heat. Stuff like that. I learn about a lot of people and that’s good for me.

wide lanes lead to drive up units at Lockaway Storage - west ave in San Antonio

Lockaway Storage – West Ave storage units. Wide lanes make accessing drive up units easy.

Peter: That’s true. Every type of person needs self storage.

Justine: Yeah, it’s crazy.

Peter: Is there anything else people might not know about you that is a big part of your life? Maybe a hobby.

Justine: Not really. I read, write and i have a little girl. I take her out on nature walks. It’s a pretty simple life.

Peter: What’s your daughter’s name?

Justine: Alecelynn. I made it up.

Peter: That’s very pretty. I like that. It comes off the tongue well. You have a good ear.

Justine: Haha, thank you.

Peter: Being a mom is such a huge job. So important.

Justine: Yeah, it is crazy.

Peter: Thanks for taking the time to talk with me. Is there anyone at the company you’d like to give a shout out to?

Justine: I’ve got a couple shoutouts. First, my brother for finding this job for me. Amy, for hiring me. Don, for giving me a wonderful opportunity to work and a place to live and the other Don at Airport and the manager Joann for helping me and coaching me when I mess up. Shout out to the maintenance guys!

Lockaway Storage on West Avenue Customer Appreciation Event June 1st

We are always looking for ways to show our renters that we appreciate their business. Without them, we’d all be out of work! This Friday on June 1st, customers will have a reason besides simply paying rent to come by the office as Lockaway Storage on West Avenue is holding a customer appreciation day that day as well.

We caught up with Joann Garcia, facility manager at West Avenue, to fill us in on the details about what to expect should you happen to come by.

“We’ll have donuts in the office,” said Joann. “This is my first customer appreciation event that involves food. We did the prize wheel last time. We’ve been emailing the tenants to let them know about the event and also about the food drive we’re doing as well, so we’re hoping to get some more donations that day.”

Joann will pick up plenty of donuts at the nearby H-E-B, so if you’re a fan of their donuts, all the more reason to come by! While a complimentary donut or two is certainly a nice perk, but there will also still be opportunities for renters to save some money as well.

“We also plan to pass out lots of referral cards too. We want to remind our tenants of the chance they have to save some money on their rentals by using these.”

We hope to see lots of people come out to West Avenue to enjoy the event and say a hello to Joann and the team.

Self Storage Milestone: Happy 2-Year Anniversary to Joann Garcia!

Here at Lockaway Storage, we know our success is due to our wonderful team. The care they give our renters is unparalleled and we want to highlight their milestones along the way. Below is an interview with team member Joann Garcia, who is celebrating her 2-year anniversary with Lockaway Storage.

Lockaway Storage team member Joann Garcia

Joann is the Professional Storage Manager at Lockaway Storage on West Ave in Texarkana, TX.

Colby: Let’s see so what year anniversary are you celebrating this year?

Joann: This is my second year.

Colby: That’s great. Take me back a couple years when you first applied. What was it that drew you to self storage and has it been what you expected so far?

Joann: When I first started it was because of my uncle. Before Lockaway Storage bought this location, I had already been working here. I had been looking for jobs all over the place and my uncle said, “You know what, we need help over here.” and I said, “Great.” Before this job, I never had much interaction with customers, but now when tenants come in I feel really comfortable with them.

Colby: I take it that it’s a bit different with this ownership than it was your first time around?

Joann: Before, it was just my uncle and the owner, so yes it’s different now that Lockaway Storage runs the location, but it’s better different. For example, now we have clear checklists on what tasks need to be performed, and before there wasn’t anything like that, so people ran it just the way they wanted to run it. Now I really like that we have divided out certain tasks to be done on certain days, so your responsibilities are much clearer the way it is now here.


“Joann does a great job. She was with the facility when we bought it, so she has done tenant transfers and you really keep that information with you. Our management styles are very similar, so I know she takes time getting to know her tenants. She recognizes them when they come in and she says hello and is very friendly. Knowing your tenants is a big plus, because it means your tenants are more to you than just numbers on a page. They’re real people.”

Don Dodge, Facility Manager Lockaway Storage Airport


Colby: What advice would you give someone if they were going to apply for a job at Lockaway Storage and they had no self storage experience going in?

Joann: I think it would be to practice patience. When I first started, none of the customers knew me. I had to naturally learn how to communicate, introduce myself, and ultimately creating an organic and meaningful relationship with tenants.

Colby: Right on, tell me a little about you as a person. What are some of your hobbies, and what keeps you busy when you aren’t at work?

Joann: I don’t really have hobbies in a sense. I have a very large family and we are always together, so when I am not here I am always with my family. We are either barbecuing or just getting together.

Colby: A large family is a full-time hobby all on its own!

Joann: It is!

Colby: Tell me a little bit about the area. Is there a good local restaurant around there that you would recommend that somebody new to the area go try out?

Joann: There are so many things around here. You have incredible pizza, which my nieces love. They always want to go to their favorite pizza place Palapas.

Colby: Final question! Is there anybody you would like to give a shout out to that has helped you out in year two?

Joann: Well it would be Don from Lockaway Storage Airport. He is always, always helping me, checking up on me. When we switched to the new software system, he was calling and checking up on me. He’s very thoughtful.