If you own a business, or help run one, deciding whether or not you should invest in self storage can be tricky. If you are a non-profit organization, that decision is even more difficult. In the case of Scott Phillips, director of the Christian Medical and Dental Association (CMDA), renting a unit is incredibly helpful to their work.
Scott says that his organization works with students and doctors to provide medical and dental mission support. “We go down to the border six times a year and we take down doctors and students with us. We deliver free care to all the people all the patients that are in need and then we do a summer trip that’s overseas. We’re getting ready to go to the Dominican this time. So basically we do seven of these trips a year.”
In order to make these trips possible the organization has equipment necessary to their work that needs a place to call home in-between mission trips. As it turns out, Lockaway Storage was able to provide the space they needed when Scott reached out to Facility Manager Tammye Bridgeman at Lockaway Storage on Babcock Road in San Antonio.
“When we do this wheelchair trip,” Scott said. “We take wheelchairs down to the border for kids coming up from Mexico and I have this trailer completely loaded up with wheelchairs and the best place for me to leave it for a guy that comes and tows it down to the border for me is there at Lockaway Storage.
Several years ago I asked Tammye, and she actually offered a few empty spaces. It’s a blessing to our ministry because it saves us time and it also saves the ministry money as well. So she does that for us because she knows we are a non-profit and she really supports the work that we’re doing for Mexico.”
Since then, Scott says that his friendship with Tammye has only grown stronger. The organization even has their own climate controlled unit now for some of their sensitive medical supplies. Scott went on to tell us about a situation that made him realize that Lockaway Storage truly had his best interest at heart.
One night after one of the doctors had visited the storage unit to pick up some items, they forgot to close the door. A few hours later Scott received a call from Tammye who had found the door open:
“Scott did you leave the door open on your unit?” she asked.
“No, I didn’t,” he said.
“Well, I just went by and the door was open, but I closed it and locked it for you with one of our locks because I knew you wouldn’t want it left open,” she said.
This simple act of kindness and above and beyond customer service left Scott feeling a deep sense of trust and kinship with Tammye and Lockaway Storage. “I just thought, I wasn’t in a position to come up and lock it myself., but she went ahead and did that, and possibly saved us from losing some very expensive equipment. That really meant something to me.”
Here at Lockaway Storage, Tammye is just one of the many facility managers that are prepared to do the little things that make all the difference. We treat our customers the way they want to be treated, and take pride in contributing to worthy causes in the communities we serve. Be sure to give us a call if you have any questions or would like to become part of the self storage “family”!