Here at Lockaway Storage, we know our success is due to our wonderful team. The care they give our renters is unparalleled and we want to highlight their milestones along the way. Below is an interview with Bryan Robinson, who is celebrating his 1-year anniversary with Lockaway Storage.
Bryan is the Professional Storage Manager at Lockaway Storage on W.W. White Road in San Antonio, Texas.
Shannon: Hi Bryan, is this your 1-year anniversary?
Bryan: Yes, it is.
Shannon: Congratulations! What kind of job did you have before working in self storage?
Bryan: Before, I was in hotels for a long time. I actually started in the laundry room folding towels, and just worked my way up all the way to general manager. I worked in every department: housekeeping, maintenance, front desk, you name it.
Shannon: Wow, that’s great! You were a general manager before, and you just got a promotion recently to manager at the W.W. White location, right?
Bryan: Yes, ma’am.
“Bryan is a Hard worker, Always willing to go out his way to help out anywhere he can. It was an honor to have him working at Lockaway Storage Military. He is an asset to this company and has a bright future ahead of him with Lockaway.”
Jose Reveles, Lockaway Storage Military Manager
Shannon: I’m curious, how does working in self storage compare to working in the hospitality industry?
Bryan: There’s differences and similarities. At hotels, we’re selling rooms as opposed to units. You deal more with reservations at hotels, and they are 24/7 with no real vacation, especially when you get to the point of managing the hotel. You are pretty much working all the time. Where I was at before, I was always standing still. But in storage I’m moving a lot inside and outside all the time, so every day is different, which kills the monotony.
Shannon: For sure.
Bryan: When I was working at the hotel, I got to a point when I needed to get away from it because the demand of my time was too big. I have kids, and the job was taking away too much time from my children. You were always obligated to the hotel. There’s always something going wrong or a new problem to resolve, so I strayed away from that and I guess I actually fell into Lockaway Storage after responding to a post on Indeed.com.
Shannon: Interesting. Once you kind of got into the industry was there anything that surprised you?
Bryan: Nothing negative. The biggest change was the amount of different things you’re doing every day and being obligated to the store. I actually really like it.
“I had an opportunity to get to know a little bit about Bryan and his work ethic and positive attitude when he filled in at my location as an assistant. He is now not just a co-worker to me. He has become a brother to me on many levels in my personal life as well. He is someone you want on your team!”
Chris Laswell, Lockaway Storage Culebra Manager
Shannon: Is there anything you felt like you’ve learned from working in self storage?
Bryan: As far as customer service, I guess I fit in pretty well because I’m well trained in that industry. Then selling units is almost the same as selling rooms. I think the biggest difference is going outside and cleaning units, going to auctions, and things like that. Which I have no problem doing and I’m excited to be outside and moving around. As opposed to doing paperwork, paperwork, paperwork!
Shannon: This being your first year, even having been in a similar customer service position in the past, I’m sure you had plenty of questions. Who do you feel like was most helpful when you needed answers?
Bryan: I would say Thomas Nannen who was my District Manager. Also, Jose at Lockaway Storage Military. You know, since I’ve been here he’s always been very helpful answering questions. Every store is different and every manager manages their store different, so I had to learn that.
Shannon: We know you’re not always at the office, so what all do you like to do outside of work?
Bryan: I’m into music, movies, and I spend a lot of time with my family. I’m a real hands-on kind of dad.
Shannon: Are there any restaurants that you frequent?
Bryan: I go to 54th Street Grill a lot.
“Well, I am lost in words. I am humbled to hear that Bryan gave me a shout out. My special time I had with working beside Bryan was very enjoyable. Bryan, like all my other team mates, was a great experience. I would say my favorite moments with Bryan are when he always watched over me. He made sure the golf cart was charged and he would text me on his days off and just checking up on me. I think that was very sweet of Bryan. I ran his facility as if it was my own. I was very confident because Bryan gave me that freedom. I met so many wonderful new tenants who in such a sort time I bonded with. I cried with a few and hugged many. I really am going to miss WW White. my personal quote is as follow: My job is not to judge. My job is not to figure out if someone deserves something or to decide who is right or who is wrong. My job is to lift the fallen, to restore the broken, and to heal the hurting. I am to speak life to others.”
Sandy Heredia, Lockaway Storage Assistant Manager
Bryan: Yeah, but I like to cook and barbecue at home a lot too.
Shannon: That’s great! So I just have one last question, do you have a shout out for anyone else?
Bryan: Well Jose, of course, because he helped get me here. He supported me a lot, especially when I wanted to become manager. He had my back and really went to bat for me. Chris Laswell at Lockaway Storage Culebra, he’s my district manager. He sees the hard work I do, and I don’t do it for any appreciation or recognition, but he’s a manager that actually sees what you’re doing. I also want to give a shout out to Sandy. She’s an assistant manager and she’s been coming in and helping me out and she helped me out when I first started. I really appreciate her.